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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,521 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,521 reviews

July 13, 2022

Dropped off night before for regular maintenance. I picked up vehicle by 11:30 the next AM. Was able to get to work by 1pm. No charge for regular service..... oil change and tire rotation. More

by TTS84
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 13, 2022 -

Joseph Toyota of Cincinnati responded

It makes us smile to see that our team at Joseph Toyota of Cincinnati was able to get you in and out lickety-split! Thank you for sharing your service experience, and we look forward to assisting you in the future.

July 12, 2022

Cheryl Nix was just great. At one point I got concerned because there was a change in the amount of the lease and she was very gracious and professional in responding. I woul More

by jakennevan36
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Joseph Toyota of Cincinnati responded

Thanks for your praise! We're thrilled Cheryl and the rest of the team delivered attentive communication that's earned Joseph Toyota of Cincinnati your confidence. Many safe and happy miles!

July 12, 2022

Great friendly service. Little longer than expected but a packed house and not an unreasonable amount of waiting time. More

by LEAHSTAYTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review, Leah! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. We appreciate your patience during your visit and hope to see you back!

July 11, 2022

My experience was great. Service advisor was excellent to work with I will definitely be returning thank you More

by VICKI.GOLINAR.G82S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

We are so happy to hear your service experience with our team at Joseph Toyota of Cincinnati was a total success, Vicki! We can't wait to assist you in the future.

July 10, 2022

I enjoy coming to this facility for my car service. The waiting room is comfortable and snacks are provided. I’m always reminded about my appointments. More

by HMEYERS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 10, 2022

I experienced excellent customer service from the start to finish when my car was available. More

by kschaefer99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 09, 2022

They do a good job, just over priced. They’re raised prices a lot recently. More

by MREVECKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who my associate was
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your feedback. While I'm glad you're pleased with our work, I'm sorry you're unhappy with our pricing, as we strive to be fair and competitive in that regard. I will make a note of this review, but if you'd like to discuss it, please be in touch. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

July 09, 2022

They always do a good job and it doesn’t take too much time consistently. More

by LORIKEMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 08, 2022

Always friendly and accommodating. On time. Especially love the sales people. Miss the donuts in the waiting area! More

by CJBURLING0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review. We are glad to hear that the team was friendly and accommodating. We appreciate your business, see you again next time.

July 08, 2022

Although the format seems user friendly the staff is disgruntled and the service in necessarily slow More

by JSHAFFER986
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown names
Jul 08, 2022 -

Joseph Toyota of Cincinnati responded

I am disappointed that we fell short of our five-star expectations and that our team didn't leave a better impression. I apologize for a system error that allowed your appointment to be scheduled for a time when all waiting appointment slots were already occupied. I would like to offer my assistance if there is anything I can do to further make this right and earn those five stars. Please feel free to reach out to me when you have a moment. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

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