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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,509 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,509 reviews

July 01, 2023

Very friendly. Made the process easy and explained everything! We will definitely purchase a car again from them. More

by paulgallo3717
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael McKay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sipple
Jul 03, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for sharing your 5-star purchasing process with Joseph Toyota of Cincinnati! Have a lovely day!

June 30, 2023

The best! Went to Performance Toyota two different times, and they could not resolve the issue, Joseph Toyota resolved it in one hour! More

by Diane
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2023 -

Joseph Toyota of Cincinnati responded

Diane, thank you for the amazing review! We're so glad that Joseph Toyota of Cincinnati could quickly resolve the issue for you. Your satisfaction is our top priority, and we appreciate your business. Have a fantastic day!

June 30, 2023

I brought my car in to have looked at for rattling noise under carriage during higher speeds. I wanted it put on rack to inspect. Don’t think it happened. Told me they couldn’t find anything but for $140 th More

by MIKEWELLMAN55
Workmanship
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Joseph Toyota of Cincinnati responded

Mike, I'm sorry to hear that we were unable to assist you with your concerns. We always strive to provide thorough and accommodating inspections and accurate diagnoses, so it's disappointing to hear that we've left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

June 28, 2023

Very friendly. Paid a slight markup but that's the market. Everything went smooth, no complaints. More

by ryanpikl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Joseph Toyota of Cincinnati responded

We're elated that we could make your experience at Joseph Toyota of Cincinnati a breeze! Thanks for the 5-star review. Drive safe and take care!

June 26, 2023

Great, on time, friendly service technician ,clean waiting areas, friendly cashier,notified of follow up scheduling appointments. More

by KNTWEST
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We're glad to hear that our team at Joseph Toyota of Cincinnati provided you with excellent service and a pleasant experience. We appreciate your feedback and hope to see you back!

June 26, 2023

communicated the current status of my car; the repairs that were being recommended and why the repairs were needed. Very nice to talk to. More

by B P
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
i dont remember the service people names but the 2 I dealt with were very good
Jun 26, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Toyota of Cincinnati to be a positive one. Please don't hesitate to reach out if you need anything else.

June 25, 2023

Left my car overnight and only an oil change was done and the warranty service wasn’t. More

by yousefrasras
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Joseph Toyota of Cincinnati responded

I am sorry to see your low rating. However, according to our records, the warranty-covered repairs to the second-row passenger seat have been completed. The cost does not appear on the customer's copy of the invoice because it is billed separately and is Toyota's responsibility. If there is another issue, please reach out to me directly, and I would be happy to help. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

June 24, 2023

My experience was great. Austin made everything very stress free. It was a pleasure to work with Joseph Toyota!! More

by sheltonwp1
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Austin Arrasmith
Jun 25, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Austin and our team, and we look forward to working with you again.

June 24, 2023

Didn’t have to wait long. Professional and courteous service. Took care of what I needed. More

by PEGGYS62
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

June 24, 2023

Friendly service, very helpful. Made me feel good doing business with them! I got exactly what I wanted. More

by gscherba
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Gaddis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Coomer
Jun 25, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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