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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,522 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

October 24, 2022

My car was in for routine maintenance. The Service Dept. completed the work on time and at a reasonable price. The service technician kept me up to date on the work and his recommendation. More

by JAMES.TAPHORN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are so glad to hear that the team delivered such an efficient service experience. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

October 23, 2022

Great service with great people. Their service was absolutely wonderful and all the people I came in contact with were wonderful! More

by nragland
Recommend Dealer
Yes
Employees Worked With
Michael McKay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2022 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 21, 2022

Reps were very helpful at both lease initiation and buyout of lease. (Alan Copenhaver, Tom Platt) Necessary to do both from home due in part to disability. More

by wobrien584
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Platt
Oct 21, 2022 -

Joseph Toyota of Cincinnati responded

We are delighted that Alan and Tom gave you a five-star experience! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your feedback. Safe travels ahead!

October 20, 2022

Service took two hours it should’ve only taken forty five minutes like normally does. More

by SCOTT.KITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Joseph Toyota of Cincinnati responded

Scott, I am so sorry to hear that your appointment took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to make certain we are delivering timely care. If there is anything else you would like to share regarding your visit, please know I am always available to talk. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

October 20, 2022

Great experience once again! Thank you Justin and the entire service department - See you next time! More

by MCINTOSH.KA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 20, 2022 -

Joseph Toyota of Cincinnati responded

We will certainly let Justin and the rest of the Joseph Toyota of Cincinnati service team know you can always count on them. Thanks for the kind words and we look forward to seeing you next time!

October 20, 2022

Tony Nash and Bob Wanamaker were great to deal with when my Tundra went into limp mode. I was able to get it to the service department but unfortunately could not repeat the problem I was having. When it do More

by R.BOWMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Nash, Bob Wanamaker 5 stars
Oct 20, 2022 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!

October 19, 2022

I have been coming here for approx 30yrs for sales and service. The service guys are great but this time I waited 2 hours for a oil change and filter and I had an appointment. When I got home I checked th More

by TOM_R45247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 20, 2022 -

Joseph Toyota of Cincinnati responded

We're sorry to hear about your recent experience, Tom, and would love to see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 18, 2022

Joseph Toyota as always was fantastic. Great service and nice people that always take good care of me and my Hybrid. More

by JFREY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Joseph Toyota of Cincinnati responded

We're so glad we could welcome you back with the attentive service you've come to expect at Joseph Toyota of Cincinnati! Drive safe, and we'll see you next time!

October 18, 2022

Service was excellent and car service was completed at the time indicated. Personnel were very helpful and steered me to a better tire which was less expensive so I saved a bit more money. More

by NHOLT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Jason Smith
Oct 18, 2022 -

Joseph Toyota of Cincinnati responded

Thank you so much for stopping by to support Joseph Toyota of Cincinnati with your 5-star review! We appreciate your shoutout to our service team and we hope to see you again!

October 18, 2022

I was very pleased with the Service Department. Employees were very helpful and friendly. Thank You!!!! More

by BRENBUSCH
Recommend Dealer
Yes
Employees Worked With
Kyle and Tony
Oct 19, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

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