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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,522 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

December 05, 2022

I was told my appt would take an hour, but it took 2 hours!! For a tire rotation and fluid check. Disappointed with that as I missed an appt because of it. There should be employees that take care of ro More

by CTHEDERS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Wethington
Dec 06, 2022 -

Joseph Toyota of Cincinnati responded

We strive to deliver 5-star accommodating service, and I'm disappointed to see we've fallen short of our high standards. I apologize that the tire rotation and fluid check ended up taking longer than expected, as this does not sound like the timely and responsive assistance I expect from our team. Making our customers wait an extended amount of time is never our intention, and we do appreciate your patience through it all. If you're willing, I would appreciate the chance to speak with you and see if there is anything that I can do to assist you moving forward. Please consider giving me a call. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311.

December 03, 2022

Excellent completion time, very friendly and very professional. The time to schedule appointment was very appropriate and I definitely will be returning for future car care. More

by RSCHAEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 30, 2022

I am always happy with the service at Joseph Toyota. Everyone is thorough, personable and knowledgeable. I have never had to wait to be taken care. Service department is always prompt. More

by TERRYWROBERTS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for stopping by to support Joseph Toyota of Cincinnati! We truly appreciate your loyal business and wonderful feedback. Until next time, safe driving!

November 30, 2022

It took a little longer than usual for my oil change, but everything was taken care of, including replacing the batteries in my key fobs and syncing my new phone to the car system! Thanks! More

by GSTEWART806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your patience and five-star rating! It was a pleasure assisting you with your service needs here at Joseph Toyota of Cincinnati. See you next time!

November 30, 2022

4.5 years after moving to the other side of town, I STILL take my 4-runner to Joseph Toyota of Cinti for ALL services. I’ve been going to them for 23 years and brag about their service department all the ti More

by akrass59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Doug, Jason, Tony, and Kyle…just to name a few in service.
Dec 01, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for stopping by to support Joseph Toyota of Cincinnati! It makes our day to receive such awesome feedback from a loyal customer like you. Until next time, safe travels!

November 29, 2022

I had an issue back in the spring with my blower motor. Eventually they did repair it. It is doing the same thing. It will work most of the time, but is noisey, some times it doesnt work at all. I had v More

by THECHINCILLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Joseph Toyota of Cincinnati responded

We strive to deliver thorough service, I apologize that we haven't been able to properly resolve this issue for you so far. We understand your frustration with the intermittent blower motor issue and are happy to help you further. The key to the resolution is to bring in the vehicle while the noise is occurring. Our service team cannot diagnose an issue if it is not present at the time of the appointment, as our company expects technicians to address issues when the vehicle is present. We further recommend you come in on a weekday, when the appropriate personnel is available. Please feel free to contact me directly if there's anything else I can assist with here. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

November 29, 2022

Courteous and responsive. The dealership and waiting area is comfortable and efficient. They were responsive to my timing needs. More

by AWGARTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Joseph Toyota of Cincinnati responded

We are delighted to get your review of our team at Joseph Toyota of Cincinnati. Thank you so much!

November 29, 2022

Very satisfied, customer service was great and quick service. The staff was courteous and friendly. More

by MICHAEL.DICKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Joseph Toyota of Cincinnati responded

Michael, we are delighted to earn your review of Joseph Toyota of Cincinnati! Thank you so much!

Nov 29, 2022 -

MICHAEL.DICKMAN responded

You are welcome

November 26, 2022

The customer service people are friendly. The waiting area and restroom are clean and checkout is easy. More

by MELANIESMCNULTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 27, 2022 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

November 24, 2022

Joseph Toyota has an excellent service department offering outstanding work and professional treatment of customers and their automobiles. More

by BENSONRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Laura met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!

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