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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,522 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

January 26, 2023

Always happy with Toyota Colerain service! I will recommend Toyota Colerain to friends and family More

by MICHELLEWALTHER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for the kind review! We appreciate it!

January 26, 2023

Great people from the salesmen to the front desk to the financing if the vehicle is half as good as them I hit a Home Run More

by jaesongld
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Gaddis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer in financing
Jan 26, 2023 -

Joseph Toyota of Cincinnati responded

Your review makes our day! Thank you for sharing your appreciation for the Joseph Toyota of Cincinnati team. Enjoy your new ride!

January 25, 2023

Requested and needed service was performed quickly and efficiently without any surprises or unexpected delays. The service advisor, Jason, was very efficient, knowledgeable, and friendly. Moreover, my car More

by b1withall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason in Service
Jan 25, 2023 -

Joseph Toyota of Cincinnati responded

We're thrilled Jason could step in and perform your maintenance needs in a timely manner so you could get back to enjoying your day. Thanks so much for choosing Joseph Toyota of Cincinnati. Safe travels!

January 24, 2023

Great service. Jason Smith does a great job; courteous and always updates me where we are in the process. More

by RON.BOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Smith
Jan 24, 2023 -

Joseph Toyota of Cincinnati responded

Ron, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jason and our team. Please don't hesitate to let us know if we can be of further assistance.

January 23, 2023

Check in was quick and easy. Appointment was done very quickly. Good communication from staff. More

by HALPINA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Joseph Toyota of Cincinnati responded

This feedback lets us know we're hitting the target when it comes to exceptional service. Thanks for choosing Joseph Toyota of Cincinnati. We look forward to your next visit with us!

January 23, 2023

Great service! Did not follow up about a previous charge that was brought up at the beginning of my visit. More

by BORGMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Joseph Toyota of Cincinnati responded

We appreciate you bringing this to our attention. Thank you for your patience in allowing us to come to a resolution to resolve the billing issue, and we're glad to have had the opportunity to address your concerns here. We look forward to working with you again in the future! Thank you again, from the Joseph Toyota of Cincinnati team.

January 23, 2023

Luke was easy to work with on purchasing our new Camry, answered all our questions, good experience overall. More

by chambersbv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Shirley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Luke and hope you enjoy your new vehicle. We truly appreciate your feedback!

January 22, 2023

Arrived on time and received Great customer service. Satisfaction guaranteed each and every time my car has been serviced. More

by RMFERRELL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your support and hope to see you again at Joseph Toyota of Cincinnati!

January 20, 2023

My service person was very nice. I was scheduled for an oil change only. It took 2 hours for a scheduled oil change. When I went to check on my car it was sitting in the finished lin More

by S.ALLEN416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Jan 20, 2023 -

Joseph Toyota of Cincinnati responded

I sincerely apologize that your visit was not as timely and seamless as we strive to provide. Additionally, I'm concerned that you were not promptly communicated with at the end of your vehicle's service. I appreciate you bringing this to my attention, and I'd like to look into this further. Please consider contacting me directly if you're open to continuing this conversation. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

January 19, 2023

Always incredible service. Love this place. Great environments comforting. Peaceful. Helpful employees. In and out. More

by gareth_h46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

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