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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,519 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,519 reviews

March 24, 2023

The Service team always works quickly to inspect/service my car. They are professional in all ways More

by ROB3162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abdoulaye
Mar 24, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to review Joseph Toyota of Cincinnati! It really means a lot to hear that you're happy.

March 24, 2023

Waited 4 hours to get new tires. The time frame for this should have been explained clearly. Laura was good but I feel the time frame should have been better managed. More

by TNIEHAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Joseph Toyota of Cincinnati responded

I am very sorry for the delay in getting you your new tires. I will share your feedback internally to help us improve and provide you with a five-star experience next time. Please reach out if there is anything else I can do for you. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 23, 2023

Came in with one light on the dash(tire inflation light) left with 3 lights on- won’t be coming back to this shop—- ever!! More

by WORMSOC69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Joseph Toyota of Cincinnati responded

This is a concerning review to read. I am very sorry for how your vehicle was returned to you and for any oversites on our end with your requested services. A two-star experience is not what we strive to offer, and I will address this feedback with the team to help us improve our attention to detail. Please reach out to me directly so I can learn more about this matter and assist you in the proper way. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 23, 2023

Dealer was kind, courteous and knowledgeable. Cheryl Nix was superb without the usual salesperson hassle of being too pushy. More

by CHRSMKS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for leaving Cheryl and the Joseph Toyota of Cincinnati team a five-star review. We love to know when our customers are happy. See you next time!

March 23, 2023

I am would recommend it highly to anyone that owns a Toyota. My advisor and team did a job worth a 10 rating even when it came to question answering and politeness. More

by ROBINSWEET2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle May
Mar 24, 2023 -

Joseph Toyota of Cincinnati responded

We greatly appreciate your recommendation! Thank you for working with the Joseph Toyota of Cincinnati team.

March 23, 2023

My experience was good. Staff were polite and helpful and delivered on each promise they made. It really was as easy and comfortable transaction that lasted from the beginni More

by mo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Lawson
Mar 24, 2023 -

Joseph Toyota of Cincinnati responded

We are glad to hear that we are providing this level of service to you. Thank you for being a client of Joseph Toyota of Cincinnati.

March 22, 2023

Kyle, the service manager was so thorough and really quickly resolved my problems. My car was done in a few hours and looking good as new. I love Toyota’s customer service. In a time where it’s hard to More

by KRISTINA.LOREDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 23, 2023 -

Joseph Toyota of Cincinnati responded

We're glad to hear Kyle took care of you so well! We agree that good customer service can be hard to find. That's why our team's goal is to consistently provide quality service that is efficient, thorough, and attentive to our customer's needs. We appreciate your business and look forward to seeing you again at Joseph Toyota of Cincinnati!

March 22, 2023

Larry and the whole purchasing process was great! Anxious to return for purchasing another vehicle. More

by jglesige
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Joseph Toyota of Cincinnati responded

We're glad to hear Larry took good care of you during your visit! When working with a professional of his expertise, you know you're in good hands. We appreciate your business and hope to see you again at Joseph Toyota of Cincinnati!

March 20, 2023

The service I received for my vehicle was excellent. They took care of me in less than an hour. More

by jasonh2961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for sharing your quick and efficient service experience with Joseph Toyota of Cincinnati!

March 19, 2023

Very accomodating and good service at the Toyota dealership in Colerain. Thank you for your service More

by DEBBIEBRAMER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, Debbie, we look forward to having you as one of our valued customers for many more years to come!

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