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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,519 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,519 reviews

April 18, 2023

Excellence! The customer experience is second to none. This is what separates Joseph from ALL others. If it ever changes to get greedy, I will leave. More

by michaeldjonesdnp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The. We Salesman
Apr 18, 2023 -

Joseph Toyota of Cincinnati responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Joseph Toyota of Cincinnati!

Apr 18, 2023 -

michaeldjonesdnp responded

Don’t ever change the Joseph Approach to customer Service!!!

April 16, 2023

I had an awesome experience with Mr. Dupree. The staff had great customer service and I plan to refer friends and family in the future! More

by Kelli G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind words for Dupree and for this review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

April 15, 2023

Great customer service and got our service done in a timely manner thank you so much More

by jjturner77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 13, 2023

spoke with Kyle I believe. he was very helpful and answered my questions thank you More

by JOEHEIDEMANN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Apr 14, 2023 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to having you as a valued customer for many years to come!

April 13, 2023

Always so nice and he told me everything that was done and when to expect another visit. More

by TAREISERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

April 12, 2023

Derek Miller was so kind and patient when explaining my functions over and over until I remembered them. After I took my car home and needed to ask him a question he would talk to me as if I was at the dea More

by putzscw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Miller
Apr 12, 2023 -

Joseph Toyota of Cincinnati responded

Thank you! Derek and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

April 11, 2023

The service was excellent. Kyle went over the service report thoroughly. Everyone was professional and courteous. More

by REDS90
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear Laura and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 11, 2023

Service was excellent. Waiting area is clean and comfortable. Everyone was helpful and answered all my questions. More

by PBAY2018
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 12, 2023 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kyle met your expectations. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to having you as a valued customer for many years to come!

April 11, 2023

They are scammers and liars like any car dealership. The service department is full of idiots. Worst purchase ever and it’s hilarious to me that I keep getting asked to review them More

by johnson.menen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Pomeraning
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Joseph Toyota of Cincinnati responded

Menen, I'm sorry you did not enjoy your experience at Joseph Toyota. We understand there were frustrations with communication, and we will use this feedback as a training opportunity for our team. We hope to assist you again moving forward. Please reach out if there is anything else I can do for you. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

April 11, 2023

The service tech was friendly. When service was completed, explained what service was done. Quick service. More

by BRJ40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Laura and don't hesitate to let us know if we can be of further assistance.

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