Joseph Toyota of Cincinnati

Appoointment made last week for 8:30 AM today to have 200,000 mile service. Took about an hour as promised. Cost was reasonable, Staff member came and got me when work finished. Gave me a check sheet 200,000 mile service. Took about an hour as promised. Cost was reasonable, Staff member came and got me when work finished. Gave me a check sheet on what was done and took me to cashier. After payment, car was waiting for me, washed and ready to go. I enjoy the complimentary cookies. Only problem was full waiting room. I wound up sitting with another customer at round table in sales area. Over the years, I have had good experiences with Joseph Toyota. More

Awesome service will be back. Brought me Camry in for new brake pads and oil change. The service was great. We will be back again. We have Toyota for years. Great cars brake pads and oil change. The service was great. We will be back again. We have Toyota for years. Great cars More

My experience was good, but a little costly. I made an appointment to see why the brakes squeak when in reverse. Jason was nice and explained why the repair was necessary. I was very happy to see that m appointment to see why the brakes squeak when in reverse. Jason was nice and explained why the repair was necessary. I was very happy to see that my car was wash after the repair. More

My appointment for the first twelve month service on my Highlander was at 10:00 A.M. on February 18, 2013. The man at the check in desk was very pleasant and explained what was to be done on this visit. Wh Highlander was at 10:00 A.M. on February 18, 2013. The man at the check in desk was very pleasant and explained what was to be done on this visit. When I first made the appointment, I was told it would take about an hour. It actually took only one half hour which was a pleasant surprise. The work was completed in a professional manner. The waiting room was clean and comfortable. Coffee, soft drinks and snacks were provided. All of the employees with whom I had contact were very friendly. Ken Lohr More

I visited Joseph Toyota for a power window recall on my Yaris. This was my first visit to this dealership for any reason. I was quite pleasantly surprised that as soon as I walked in the door, I was greete Yaris. This was my first visit to this dealership for any reason. I was quite pleasantly surprised that as soon as I walked in the door, I was greeted and taken care of. I was told the work would take about an hour and that was absolutely true. I was taken to a lounge area that was the best I had ever seen. It was so comfortable I almost didn't want to leave, and the coffee was great! I appreciated the mechanic explaining exactly what he did to my car. It turned out my car did not need a modification or fix, but they regreased the power window switch before they put it back together and confirmed everything was in perfect working order. I was totally impressed with how clean the service area was. Attention to detail is so important in customer service and Joseph Toyota gets it! A friend told me about the great service at this dealership and that's why I came today and why I will come again. More

I bought a new Rav4 from this dealer, and they had a sun roof fitted. I had to return 7 times over several months to finally get it working. On several of the 7 times, it was clear that the work had not bee roof fitted. I had to return 7 times over several months to finally get it working. On several of the 7 times, it was clear that the work had not been checked. On the second visit, the sunroof had an 8mm gap to the body of the car, when the sun roof was closed !! On a separate occasion, I left my car to have 4 repairs done. I had booked the car in for these, and repeated the instructions when I dropped the car off. When I picked up the car, after being told that 'the car was all done', only 2 had been done. I had to re-book the car for another date !! On another occasion, despite an early booking, and the approved request for a loaner, there was not one available during the repairs. I had to re-book once more. They have been ok for routine standard works (oil changes..) but not for any special work requiring attention to details. Not recommended. More

I arrived at scheduled time for an oil change & was taken right away. The service rep. was friendly, answered my questions & got me checked in quickly. It took 37 minutes from check-in to check-out!! taken right away. The service rep. was friendly, answered my questions & got me checked in quickly. It took 37 minutes from check-in to check-out!! Excellent service!! Thanks Toyota More

I purchased a pruis c from Joseph Toyota, the third car I purchased a pruis c from Joseph Toyota, the third car we have purchased from them. I have found them to be friendly and efficient every time any of I purchased a pruis c from Joseph Toyota, the third car we have purchased from them. I have found them to be friendly and efficient every time any of our cars needed service. The service was completed as quoted and the cost was reasonable. I especially enjoyed the Toyota Care program. More

I am 78 years old and driving my third Toyota. All of these cars/vans have been purchased at Joseph Toyota and all service on these cars has been done there. I have always been treated as an intelligen these cars/vans have been purchased at Joseph Toyota and all service on these cars has been done there. I have always been treated as an intelligent woman with the utmost of friendliness and respect. Needless to say before I discovered Toyota and Joseph my husband and I had a number of other makes of cars. The times I needed to take them in for service (in several different states where we lived) I was met with anything from tolerance to almost rudeness - generally getting the feeling they thought I was a dumbo. In my opinion none of these other cars (including Cadillac and Lincolns) met the performance and reliability of my Toyotas. At Joseph the work is always done when they promise it will be, and to my satisfaction. They do a very good job of sending me a reminder when service is due. Also, they give me great cookies when I pay my bill. More

When I originally called, service was booked, but the Chris suggested other dates and times, which was very helpful. Besides the oil/filter change I called about, I also wanted to schedule for a recall n Chris suggested other dates and times, which was very helpful. Besides the oil/filter change I called about, I also wanted to schedule for a recall notice. Chris suggested leaving the car and arranged for my use of a free loaner during the service, this was extremely helpful and allowed me to go to work on schedule. I received a phone call when service was complete, and a total amount due, so I knew when to return to the dealer to pick my car up and how much I needed to satisfy the bill. These are the small things that build big business, and they are the norm for the work I have had done at this dealership! More