Joseph Toyota of Cincinnati

Above and Beyond Mr. Stephen Stackhouse (sales manager) I want to thank you and your staff, for your concern over my mishap with my recently purchased Rav4. You repair Mr. Stephen Stackhouse (sales manager) I want to thank you and your staff, for your concern over my mishap with my recently purchased Rav4. You repaired the dent at no cost to me and I greatly appreciated it. I never imagined that a dealership would take that extra step to help their customer, again I thank you. K. Carr More

Not my first bad experience here Stopped in Monday with my car and told them I had been getting an alert to come in for service. I also asked where their collision center was to get a Stopped in Monday with my car and told them I had been getting an alert to come in for service. I also asked where their collision center was to get an estimate. Arrived at my 730 AM apt today and they told me they can’t fix my car until I have my bumper fixed. This is for my parking brake and the alarm started going off two weeks prior to someone rear-ending my car. Complete waiste of my morning— I should have been told this Monday while I was in their service center with my car. Toyota does not have the same high standards for their service teams. More

Great Sales Person Mike Woolwine is a wonderful sales person. He made the experience of finding and buying a car a pleasure. Ask for Mike next time you’re looking for a Mike Woolwine is a wonderful sales person. He made the experience of finding and buying a car a pleasure. Ask for Mike next time you’re looking for a car! More

service I have bought my new vehicles from the Joseph family for the past 18 years. I purchased my Toyota RAV 4 on Feb. 14 2015, which replaced my 2012 RAV. I have bought my new vehicles from the Joseph family for the past 18 years. I purchased my Toyota RAV 4 on Feb. 14 2015, which replaced my 2012 RAV. I have been a very loyal customer, having all my body work, repair work, and maintenance completed in your body shop and service department. When my actuator went out on my vehicles driver side, on 8-7-2017, service replaced body ECU. Problem fixed until the passenger side actuator went out. At this time I was informed by Chris Curtis that I would be responsible for the repair because I had an aftermarket remote start installed on my vehicle, recommended by your service department, however I was still under the 36000 mile warranty. He told me that as long as the remote start was on my vehicle that they would not fix it with warranty. That it would have to be removed. So, I had the company come out and remove the remote start. I called Chris Curtis and informed him that it had been removed and he said I’d still be responsible because it had been installed on the vehicle. I called another Toyota dealer and they were happy to replace the actuator for me, under my warranty. They had no problem with an aftermarket remote being installed, they explained to me that it was still warranty work, unless it would turn out to be something covered by insurance. I find it hard to believe that your service manager treated me this way. I must say that the rest of the service people have always treated me very well. But because of Chris Curtis I will have my service completed somewhere else and will buy my next Toyota elsewhere also. Thank you for taking the time to read this. I thought about this for some time and decided to let you know how disappointed I am and I hope this hasn’t happened to other customers. Very disappointed, Sara Moore More

Got 2017 Prius 4 at very good price In December 2016, I decided on a 2017 Prius 4 over a 2017 Camry Hybrid after extensively test-driving each. I had sought out the Internet Sales Team b In December 2016, I decided on a 2017 Prius 4 over a 2017 Camry Hybrid after extensively test-driving each. I had sought out the Internet Sales Team before doing any negotiation, which I despise. At home, with Consumer Reports Car Buying Guide in hand and the online tool describing the differences in the Prius 1 through Prius 4 (Touring vs. non-touring in each) and giving prices on options, I made spreadsheet or two and did some what-ifs. I decided on what I wanted that would not exceed my budget. The Prius 4 Touring, if equipped as I wanted, would have cost a couple thousand more than the non-touring, so I chose it. I made a copy of what I wanted and what I thought was a good offer and then emailed one of the Internet Sales guys what I wanted but not what I'd pay. Within a reasonable time, he came back with a price that required no negotiation. Consumer Reports confirmed it was a very good deal. Dang. Easy. I just wish I'd've spent the extra bucks and got the Touring version so I'd get a spare tire. "How often have I ever gotten a flat?" I asked myself. Took 13 months to get one in the new Prius. I bought a Corolla at Joseph in 1991. It wasn't a Prius, but it was reliable transportation for 12 years. So my Prius purchase was a return visit. I bought a Corona at another local dealer in 1979. I visited that dealer before buying my 2006 Prius and was very disappointed and so went to Joseph, where I was happy and only needed moderate negotiation to get a good price. I visited the same dealer in 2017 and found responsiveness from their Internet Sales Team unacceptable so I went to Joseph and received what seems today, reviewing emails, to have been constant responsiveness. If I outlive my 2017 Prius (I'm almost 72) and need another vehicle, I'll certainly start with Joseph. I don't know exactly what it is, but Joseph is--for me--head and shoulders above the other dealer. More

A few speed bumps, but overall a great experience Second time buying from the dealership. Has a couple speed bumps through the process. Jeff J and Nick were very professional. No pressure whatsoeve Second time buying from the dealership. Has a couple speed bumps through the process. Jeff J and Nick were very professional. No pressure whatsoever through the process. Would highly recommend the dealership and these two for your next Toyota purchase. Toyota has a far superior product, this dealership offers a great buying experience. More