Joseph Toyota of Cincinnati

The mechanic was friendly and very welcoming as always. I believe he helped me previously. This was the agent that took my car for service.his name was not listed below and I don’t know it. believe he helped me previously. This was the agent that took my car for service.his name was not listed below and I don’t know it. More

Larry Reed was great as usual. The overall experience is what keeps me coming back for the past 11 years. You also can’t beat the reliability of a Toyota. what keeps me coming back for the past 11 years. You also can’t beat the reliability of a Toyota. More

Joseph service department was amazing again. They got in on time and did my service in a timely manner. Thank you for be very professional and respectful of my time. on time and did my service in a timely manner. Thank you for be very professional and respectful of my time. More

Excellent friendly service... very detailed oriented.. took care of our car like they owned it.. good people..Kyle from service went over everything that was done and walked us to our car took care of our car like they owned it.. good people..Kyle from service went over everything that was done and walked us to our car More

Great! I will be back! Speedy work, great personal employees, nice cashiers, honest and hard working service writers. Will tell every one to go to Joseph Toyota employees, nice cashiers, honest and hard working service writers. Will tell every one to go to Joseph Toyota More

Andrew and Jason were very helpful in resolving the problem with my Tundra and getting it repaired, in spite of the bad weather conditions that were being experienced in the local area. problem with my Tundra and getting it repaired, in spite of the bad weather conditions that were being experienced in the local area. More

This was a routine service appointment. Scheduled at the last minute - they had availability due to cancellations on a snowy day. Car done by estimated time. last minute - they had availability due to cancellations on a snowy day. Car done by estimated time. More

Exceptional customer service. The salesperson Nate was a true gentlemen. On my first visit, I had lost my cool due to miscommunication(s) to view a vehicle which was not present o The salesperson Nate was a true gentlemen. On my first visit, I had lost my cool due to miscommunication(s) to view a vehicle which was not present on the premises. After few months when the vehicle was available, I was contacted by same sales person responding back to the query. My existing vehicle broke down on hwy 75 on the way to the dealership. Nate drove all the way to pick us up on the highway in the vehicle that we were interested in and made the sale upon reaching the dealership. During our conversation, I discovered that Nate had a slight hearing problem due to his past employment with US Army. I realized what could have potentially caused the miscommunications during my previous conversation with Nate. I felt bad for losing my cool during the previous visit to the dealership. I expressed and clarified my thoughts to Nate accordingly during our drive to the Dealership. Nate was a true gentleman. I walked away with exceptional service and the vehicle that we really wanted instead of compromising the color choice. More

Traveled from Oklahoma to buy Couldn’t find the exact car I wanted from my local dealer even searching the 4 state Gulf Region. Even tho I they ordered it June 2 it would not get h Couldn’t find the exact car I wanted from my local dealer even searching the 4 state Gulf Region. Even tho I they ordered it June 2 it would not get here until September at the earliest. So I started searching cars.com & found one in Cincinnati at Joseph Toyota & requested a call back. Chris Ward, a fantastic guy, called me & verified they did have what I was looking for. He asked me what I wanted to pay & I told him. He said he would check & I figured that would be the end of it. But he soon called be back & said “It looks like you’ll be coming to Cincinnati.” Even with the expense of flying & all costs of driving home, motel-food-gas-tolls, I ended up saving $1000 over what my local dealer wanted. So would I recommend Joseph Toyota? ABSOLUTELY!! Let me add a few words about Chris Ward. He was wonderful to work with. Made sure I got exactly what I wanted. He even picked me up at the airport. He had the car ready to go & saw that the paperwork was ready. Even suggested a great place to eat on my way out of town. He was able to get me in & out in about an hour. If you ever bought a new car & remember all the paperwork then you know how quick that is. More

Mr. Larry Reed was very helpful and kind. The personnel are friendly and the showroom is lovely. Mr.Reed is especially competent and made me feel at ease. I truly enjoyed meeting him. The personnel are friendly and the showroom is lovely. Mr.Reed is especially competent and made me feel at ease. I truly enjoyed meeting him. More