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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,506 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

March 14, 2021

Since this car was a gift and a complete surprise, everything was great! Jim Eldridge was wonderful making me aware of the car’s functions. More

by MARIETOBLER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Eldridge
Mar 14, 2021 -

Joseph Toyota of Cincinnati responded

Thanks, Marie, for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. Jim Eldridge expressed his gratitude for your kind remarks. We appreciate your business and hope to see you again soon!

March 14, 2021

It was good until I got the car home and my tire was messed up but they are fixing it,but should be good then More

by haylmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Woolwine
Mar 14, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear your tire is getting immediate attention. Thank you for your business and we look forward to helping with all your vehicle needs.

March 13, 2021

Couple of mistakes with paperwork that could of been avoided but overall great experience! Working with Larry Lawson and Travis (in finance) was quite and easy! More

by marquis826
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis, Larry Lawson
Mar 14, 2021 -

Joseph Toyota of Cincinnati responded

Hello, Thank you for taking the time to submit a review. We are so glad Larry and Travis could assist you with your new purchase. We truly appreciate your business. If you would like to further discuss your visit, feel free to contact us at your convenience.

March 12, 2021

Great service! Easy to make appointment. Time efficient. Just get rid of political stuff off associate’s work stations or any where else in the dealership. More

by TRICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for writing this great review and recommending Joseph Toyota of Cincinnati for service! We appreciate your feedback and suggestion, and will look into the issue you observed. We look forward to seeing you again!

March 11, 2021

Everything was great. Very easy to deal with during the process. Followed up with me after purchasing and answered all the questions I had. I recommend Joseph Toyota and working with Chris Ward More

by SueWard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Joseph Toyota of Cincinnati responded

Sue, on behalf of Chris Ward and your New Car Sales team at Joseph Toyota, thank you for this wonderful feedback! Providing you with a smooth and easy experience is our goal. Congratulations on your new vehicle!

March 11, 2021

They are very informative, the people are so very nice. Everything in the dealership is so clean and all the people greet yo so well. More

by PATTIWIEHE71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Joseph Toyota of Cincinnati responded

Your service team, Laura, and all of us at Joseph Toyota offer our thanks for this great review! We are glad you had a pleasant experience, Patti, and look forward to seeing you again. We will be here for you when you need us! Take care!

March 11, 2021

I had an appointment at 9:30 and after one hour and 50 minutes I got my vehicle. First time this has happened to me. Usually great service. Appointment was for an oil change More

by GLENNAHUFFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Joseph Toyota of Cincinnati responded

Glenna, thank you for letting us know about the longer-than-usual service appointment you had to endure. Clearly, we did not meet your expectations or ours this time for the one-hour oil change service. We sincerely apologize for any inconvenience and upset this delay caused you. We appreciate your loyalty and hope to see you again.

March 11, 2021

Went Beyond the call of duty to help me schedule my Toyota care within their required 24 months of purchased. When I did get into the shop everyone was most helpful. More

by DBRATE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle May
Mar 11, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for acknowledging Laura Hall, Kyle May, and your entire service team at Joseph Toyota in your review. Knowing you had a great experience with us brightens our day! We look forward to helping you with your vehicle's service needs in the future. Come back and see us again!

March 10, 2021

Simple and easy to bring the car in for service. Friendly staff who take care of the problems quickly and courteously. Will be coming back. More

by scouter65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Joseph Toyota of Cincinnati responded

You made our day! Please accept our sincere thanks for the time you took to post this fantastic feedback. Your business is important to us. We're looking forward to welcoming you back!

March 10, 2021

amazing staff and experience from start to finish. From the moment you pull in everyone is friendly, fast, and professional. Their waiting room is clean and relaxing as well. Thanks team More

by tach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The person in the garage and the person who checked me out
Mar 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for this amazing review! We are pleased that our service met with your expectations and appreciate the time your took to provide this valuable feedback. Thanks again for choosing Joseph Toyota for your vehicle's service. We look forward to seeing you again!

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