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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,506 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

March 24, 2021

We were given a fair price for our trade. Our salesman, Larry Reed, was very courteous and knowledgeable, did a great job answering our questions. Excellent shopping experience! More

by estenger
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Your timely review is very important to us. Thank you for taking time to provide it. We are delighted to know you had a great experience with Larry Reed and that your entire New Car Sales team earned your recommendation. We appreciate your business!

March 23, 2021

Professional, and a pleasure to do business with. The selection for Toyota certified used is great. The staff is very helpful and Rob Hughes consistently does a great job. More

by Dave Stansbury
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Joseph Toyota of Cincinnati responded

Dave, it sounds like you had a fantastic experience with Rob Hughes and your entire Joseph Toyota Certified Used Cars team! We value you as a customer and are pleased that our customer service met your expectations. Thank you for sharing your great review and your recommendation with everyone. Much appreciated!

March 23, 2021

Kyle was greatSocial distance goodStaff knowledgeable Kyle was great Social distance good Staff knowledgeable No more No more No more No more no more No more no more No more mo More

by NANCYMCMAHON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 23, 2021 -

Joseph Toyota of Cincinnati responded

All of us at Joseph Toyota express our thanks to you for your timely review and positive recommendation! Kyle and your entire Service team extend their gratitude for the extra recognition. We look forward to your next visit!

March 23, 2021

Excellent service and friendly attitudes. The service was done quickly and efficiently. The team was knowledgeable and easy to work with. I would recommend them to anyone. More

by DAVID.CITRON1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Joseph Toyota of Cincinnati responded

Your awesome review captures all the key features of what Joseph Toyota Service aims to provide to each and every customer. Thank you for summarizing them so beautifully and for recommending our service based on your recent experience. We appreciate your time and your business, David, and look forward to seeing you again.

March 23, 2021

Excellent service, was in and out in 30 minn. Excellent customer service. There was a very nice waiting room. Everyone was very curious to myself and other guests More

by MILLSKE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback!

March 22, 2021

Was not consulted on what was causing the tire to go low or whether to repair or replace the tire. I appreciate that there was no charge, but would have liked the choice or repair or replace. More

by JOAN.BURNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Joseph Toyota of Cincinnati responded

Joan, thank you for bringing your concern to our attention. We apologize for not consulting you prior to addressing your vehicle's tire issue. The puncture in the tire tread was reparable and was fixed with a patch because your vehicle is new and has low mileage. After making the repair, the tire was remounted and balanced, all at no charge. If, however, you wish to purchase a new tire for your new car, please contact us. We will be happy to help you. Thanks again!

Mar 22, 2021 -

JOAN.BURNS responded

No that's fine, it's just that tire stores make you think that tires are not repairable anymore. This is my second vehicle purchased from Joseph and I've never had any issues with the dearlership

Mar 22, 2021 -

Joseph Toyota of Cincinnati responded

We understand and appreciate your follow-up response. Thank you for being a loyal customer, Joan! We look forward to seeing you for your vehicle's complimentary 5,000-mile Toyota Care service or whenever you need us to help you keep your car in tip-top shape. Take care!

March 22, 2021

Tom was very thorough. He made sure we knew about all the new features. He even paired my phone to my car's Bluetooth and then called me to demonstrate!! I'll be sure and look for him next time. More

by Chrisghdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
Mar 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for purchasing your latest vehicle at Joseph Toyota. We extend our gratitude for your business and this fantastic review! Tom expresses his appreciation for the time you took to detail your experience with him. We look forward to seeing you again. Stay safe on the roads!

March 21, 2021

Very friendly dealership and was very pleased with the service we received and the explanations of the work that they performed. We were very satisfied. More

by GRWOYAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 20, 2021

Called to remind me of service due on my Tacoma as well as a recall. Set up a time and a car. I came in and got everything taken care of in less than 4 hours so the loaner was back by noon and the truck wa More

by MMUELLER3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle May - service advisor
Mar 22, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that our team provided such a pleasant service experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!

March 19, 2021

Good job ! Good job good job good job good job good job good job good job good job good job good job good job good job More

by K.SUMEY12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Mar 19, 2021 -

Joseph Toyota of Cincinnati responded

On behalf of Jason Smith and all of us at Joseph Toyota, we extend our thanks for your recommendation and this fun, creative review! Knowing you had a pleasant service experience is exactly what we strive for. We appreciate your business and look forward to seeing you again!

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