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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,506 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

March 26, 2021

Everyone was nice and could help if needed. Service was fast and the waiting area was comfortable. I will be returning again. Thank you.Bye More

by VOLKS99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for your recommendation and great feedback. We are pleased to know you had an enjoyable experience at Joseph Toyota and look forward to seeing you again! We'll be here for you.

March 25, 2021

I love Joseph Toyota Service, especially Jason Smith who has guided me with the few issues I had with my previous Toyota’s. I almost bought a Lexus this last time, but love Joseph Toyota Service so much, I More

by ROSE.M.BAKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Joseph Toyota of Cincinnati responded

Rose, thank you for sharing your wonderful experience with us! We are pleased to know you are enjoying your RAV4 Hybrid. Jason and your entire Service and New Car Sales teams extend their heartfelt thanks for your business and your recommendation. Come and visit us again soon!

March 25, 2021

Joseph Toyota of Cincinnati provides the most upscale professional service. I will always take my Toyota cars here for service. The lounge waiting area provides social distance during Covid. More

by mikemissywatkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Gaddis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Huntley, Jim Eldridge
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Mike and Missy, we appreciate your wonderful review of Joseph Toyota Service! Thanks for noticing the measures we take to protect customers while they wait in the lounge areas and for recognizing members from the New Car Sales and Used Cars teams. Your recommendation means a lot to us!

March 25, 2021

Thank you to Cheryl and Joseph Toyota. They made the purchase of a 2021 Highlander by my wife and I easy to complete. Thank you! More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Scott, congratulations to you and your wife on the purchase of a 2021 Highlander! Cheryl and your entire sales team extend their appreciation for taking time to write a review of your wonderful experience and recommend Joseph Toyota. Your five-star satisfaction is important to us. Come back and visit us again!

March 25, 2021

This was a routine service check up. Normally takes less than an hour. My next check up will be the 90,000 mile check up. Toney advised me of this. More

by DBERT0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your vehicle's routine service. You can trust Tony to keep you updated on essential services to keep your vehicle in great shape. We appreciate the time you took to write this review of your recent experience, and hope we will see you again for the 90,000 mile check up.

March 25, 2021

Man who scheduled our recall service did not check car history. That service was done in Sept bought car in Nov. Very mad about it!!! More

by Jim Schmidt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Reardon, what a hack
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Jim, we're glad you had an opportunity to speak with Doug today about the recall service that had already been completed but, through a series of unanticipated events, resulted in a second recall service appointment being scheduled. We apologize for the inconvenience and upset this caused today and will provide complimentary oil change and tire rotation service at your next visit.

Mar 26, 2021 -

Jim Schmidt responded

I undrstand sometimes things just happen. Thank you for your response

Mar 26, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your patience and understanding. Best wishes for a great weekend.

March 25, 2021

My service experience was great--as always. "Most" of the people were friendly. There were a couple in the service area who refused to smile. (Yes, I could tell even with the masks.) The lounge was ve More

by CBOONE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Great feedback! Thank you for letting us know you found the lounge a comfortable place to wait and enjoy a cup of coffee on us! We'll work on the smiles and look forward to seeing you again. We appreciate you!

March 24, 2021

I just bought my truck from your used car lot 1 year ago. Since then I've been to your shop at least 4 times. The latest was for an oil change, but I also needed a drive belt repair. I can only hope that More

by Chip.klepeisz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Hello, Chip, and thank you for purchasing your Tacoma from Joseph Toyota in 2020. We appreciate your business and understand your concern over four service visits within six months. From a service perspective, we do not see anything to cause concern about the truck's integrity. We see that you had basic service (Multi-Point Inspection and tire rotation) completed on 10/24/2020 at 55,351 miles and a full oil/filter change with MPI and tire rotation on 03/08/2021 at 60,141. These are typical 5,000- and 10,000-mile maintenance items. The Safety Recall service was essential to replace a low-pressure fuel pump, and Toyota covered all charges associated with parts and labor for this recall. Tire light issues will be a lifetime occurrence. All tires, including the spare, have a sensor. A flashing tire light indicates that the tire-sensing system has failed and requires service. A constant tire light indicates a tire pressure issue that should be looked at by a service technician to determine the cause. The causes range from seasonal temperature changes in pressure to a leaking valve stem, grave or slow-leak tire puncture, or excessive wear/age that keeps the tire from maintaining pressure. At the initial service, if our technician failed to reset the tire light, we sincerely apologize for any upset and inconvenience this caused you. We want you to feel secure in your Tacoma. If there is anything we can do to help you achieve that feeling, please don't hesitate to call us or stop by if you are in the area. We're here for you.

March 24, 2021

Got there early and it took 1 :15 that thought that was good service they where friendly nice price was not bad I’ll be going back to it More

by whodeywilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for this fantastic review and strong recommendation! You really brightened our day with your comments. We are looking forward to seeing you in the future. Stay safe on the roads!

March 24, 2021

I have leased cars from Joseph Toyota since 1999. I have always been more than satisfied with the efficiency and overall thoughtfulness offered by sales and financial people. Can’t thank Joe Schroeder enoug More

by laskowski9669
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schroeder, Jeff Jaeger
Mar 24, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with Joe and our team. We're glad to hear we delivered such a great experience!

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