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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,506 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

April 09, 2021

Service department is efficient and friendly. The customer lounge is clean and well kept. Everyone is friendly. Service was performed quickly and with no problems. I bought my car here about 3 years More

by MKSCRUGGS888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Joseph Toyota of Cincinnati responded

We value your loyalty and recommendation! Thank you for taking time to craft detailed feedback about your experiences at Joseph Toyota. Chris Ward and your Service team extend their appreciation for your business and kind words.

April 08, 2021

I received excellent service from Mr. Kyle May who immediately knew the navigation problem I was having. He explained the problem and corrected it. The other remaining service I received was excellent More

by JOECHAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle May
Apr 08, 2021 -

Joseph Toyota of Cincinnati responded

Joe, Thank you for taking the time to share your thoughts on working with Kyle and our team. We're glad to hear we delivered such a great experience!

April 08, 2021

Excellent customer service & friendliness. It is always a pleasure to work with the crew at Joseph Toyota. They keep you informed every step of the way! More

by JSHEETS_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 08, 2021

I have always been satisfied with the service I have received from you. Your employees are very pleasant and professional. Keep up the good work. More

by rheinsu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for being a loyal Joseph Toyota customer! We appreciate your business and thank you for this wonderful feedback. Our goal is to provide the best possible service to all our customers and are delighted to know about yours. We'll keeping working hard to earn your recommendation.

April 08, 2021

Wonderful experience. Thank you for accommodating my Corolla. I don’t know why there is a 25 word minimum because at this point I’m just typing words. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Gaddis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Lawson, Jim Huntley, Jim Eldridge, Cindy Jostworth
Apr 08, 2021 -

Joseph Toyota of Cincinnati responded

Matt, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

April 07, 2021

OMG! The best service that I have had in a while. Joe Schroeder was great. He showed me everything and the process was easy from beginning to end. So grateful for this experience. More

by joihutcherson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schroeder, Jeff Jaeger
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Joi, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!

Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

On behalf of Joe Schroeder and your entire New Car Sales team, we extend our thanks for this awesome feedback, Joi! Providing you with a great experience is always our aim. Thanks for letting us know that we hit the target. Come back soon!

April 07, 2021

This was the 5000 mile service, didn't take long and everything went smoothly. I liked that they washed the car and the cookies were a nice touch. More

by EPITSTICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your 5,000 mile service. It was our pleasure to provide you with a prompt, smooth experience and a sweet treat. We appreciate your recommendation and thank you for this valuable feedback. Come back and see us again!

April 07, 2021

It was fine but I am waiting to see if it actually worked this time. Hopefully I will not be back again. So it was fine More

by haylmom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

April 07, 2021

Always receive excellent service. Staff is friendly and courteous. Appointments easily made and no wait when car comes in for service. Appreciate text reminders regarding appointments. More

by KGBSNANA210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your business and Laura and our service team look forward to serving you again soon!

Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for letting us know about your great experiences at Joseph Toyota Service. Your entire Service team appreciates your detailed feedback and timely recommendation. Have a fantastic day!

April 07, 2021

My car was diagnosed and fixed in a timely fashion. I was not, however, told that there would be a diagnostic fee when I made the reservation. I learned of it when I dropped off the car. It would be go More

by MICHAEL251
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Michael, for providing this timely feedback about your experience at Joseph Toyota. We appreciate the recommendation! Ordinarily, service advisers alert customers to the diagnostic fee when an appointment is made. We do have an answering service that handles calls in a timely manner when the advisers are unavailable. They can schedule appointments; however, they do not provide information about fees. Regardless, we apologize for the inconvenience and hope to see you again.

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