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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,507 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,507 reviews

April 14, 2021

They did a great job on the work but took longer to repair than I was initially advised. Based on the labor hours not sure why it took a a week More

by LRCHANCELLOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
Apr 14, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your business and apologize for any inconvenience while we repaired your vehicle. Our team looks forward to serving you again soon!

April 14, 2021

Great service, a little rushed but great service overall. I am happy with my new car. Thank you thank you thank you thank you thank you. More

by ejcskegee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger, Jim Eldridge
Apr 14, 2021 -

Joseph Toyota of Cincinnati responded

Congratulations on your new car! We appreciate your business and your recommendation. Kindly accept our apology if we moved too swiftly through your experience. Come back and see us again!

April 14, 2021

As always the service was excellent not pushy for additional work but advices to do next visit. Done when promised. Service as always with a smile More

by ALHEINTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Joseph Toyota of Cincinnati responded

Your feedback is important to us. That's why we appreciate the time you took to comment on your experience. Thank you for coming to Joseph Toyota for your vehicle's service and for giving us your recommendation. We're always glad to see you!

April 13, 2021

I can't thank you enough for my experience, I am so very excited about my toyota I can't stop smiling. William Wells an Steve Stacks you are amazing 😁thank you Shellie More

by Shellie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse, Jeff Jaeger, Will Wells
Apr 14, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Shellie, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. On behalf of Will, Steve, and your entire sales team, we truly appreciate your feedback!

Apr 14, 2021 -

Shellie responded

😁😁😁

Apr 14, 2021 -

Joseph Toyota of Cincinnati responded

Fantastic! We look forward to seeing you in the future. Best wishes for an awesome day!

April 13, 2021

Went for maintenance service. All went as expected. Was organized. Nice waiting area. Was asked by text if I wanted to text questions during the maintenance process. More

by EMMANUELWILSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Emmanuel, for choosing Joseph Toyota of Cincinnati, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Apr 13, 2021 -

Joseph Toyota of Cincinnati responded

We're glad to hear about your pleasant, smooth experience, Emmanuel. Thank you for taking time to rate and recommend our service. We look forward to assisting you with vehicle maintenance in the future. Have a fantastic day!

April 11, 2021

Helped me get in even when I was late due to a traffic. Very helpful and nice and still worked efficiently to get my work done as soon as possible! More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for your review, Eric! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati!

April 11, 2021

Service was great. No complaints. However; it’s really frustrating when other customers don’t wear masks correctly in the waiting area. It’s unsafe and I had to find new seating in the showroom to avoid e More

by TNFOULKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam - shop attendant - very courteous man.
Apr 11, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon! Concerning masks, we do offer complimentary masks to anyone entering Service without one and politely ask them to wear it. Some people have legitimate masked exemptions. Those are spelled out in the Governor’s order. If a customer claims to have that exemption we have no choice but to honor it. We have been inspected numerous times by the Board of Health and we have zero COVID violations with them. Television programs and stations will always be the choice of our customers. They select what they wish to view on the TV screens mounted in the front and rear Service lounges.

April 11, 2021

Process was seamless, Mike was awesome from the first call to leaving the lot! Would definitely recommend anyone looking for a vehicle to go see Mike! More

by ronmetcalfs221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Woolwine
Apr 11, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Mike here at Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle!

April 11, 2021

We have been a customer of Joseph Toyota since April 2006 and have purchased 3 new Sienna's and 2 new Corolla's since that time. We have always been extremely pleased with both the Sales and Service Departme More

by jeffasman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Wanamaker, Jason Anderson, & Brett Lane (All 5 Stars), Joe Schroeder, Jeff Jaeger
Apr 12, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Jeff, for highlighting some of our staff who helped make this visit and ones in the past such great experiences! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again.

April 10, 2021

My experience with Joseph Toyota was beyond all expectations. I dealt with several members of the staff there and each one went above and beyond whatever needs I had in helping me to find the right More

by dorothyjane
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Gaddis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stackhouse, Will Wells
Apr 11, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for your review, Dorothy! We appreciate your business, recommendation, and kind words about our staff. Thank you for choosing Joseph Toyota of Cincinnati--we look forward to helping you with any questions or future vehicle needs!

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