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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,506 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

April 19, 2021

Friendly, polite, timely, and informative customer service and sales are why I've purchased my last two vehicles from Joseph Toyota. I highly recommend them! More

by DMEYER5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

We couldn't ask for a recommendation better than this one, D! Earning your trust through the efforts of our sales and service teams is what we aim for daily. Thank you for continuing to choose Joseph Toyota for your vehicles and their maintenance. We appreciate you!

April 18, 2021

Tech forgot to put in new air filters. Took out old ones and then put them back in. Got call from service advisor that I have to come back to have them do it again. Also, was given synthetic oil change wh More

by JOHNNYD667
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin
Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect. We only performed the oil change because it was the first item on the repair order that you had approved. What occurred with the filters was an unfortunate oversight that we regret because it has inconvenienced you and prompted you to lose trust in us. The call from our service advisor alerting you to the filter issue should let you know that we took responsibility for the oversight as soon as we became aware of it. Again, we apologize for the upset and inconvenience to you and your schedule and look forward to installing the filters at your convenience.

Apr 19, 2021 -

JOHNNYD667 responded

On my service request, it stated 30k mile service when I booked it on your site. Only thing I asked was not to do tire rotation.

Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

Johnny, thanks for providing this additional information. Looking at the repair order, we see that your request was honored and no tire rotation was performed. We checked the pressures and set them according to factory specifications. Thanks again; we appreciate your business.

April 17, 2021

Thank you for your outstanding service. No wonder I have been a client for Joseph Toyota for 24 years. I bring my SUV for service and I get it cleaned after the service. More

by IMANAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

Your loyalty and recommendation mean the world to us, Iman. Knowing that we have served you so well for so many years is our delight. We appreciate your sales and service business and always look forward to welcoming you back. Tare care!

April 17, 2021

I LOVE MY NEW CAR!!!! Thank you, Dupree, for making my experience so easy! He had the answer to all my questions. He is very knowledgeable. I purchased a hybrid and he knew all about them. Highly recommen More

by julieanddoug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

Julie, a thousand thanks for this totally awesome review! Dupree's smile couldn't be wider nor his appreciation deeper. Your entire Used Car Sales team celebrates with you over the purchase of your new car and shares in your excitement. Your satisfaction is especially important to us. Thank you for the recommendation!

April 17, 2021

We had a very professional experience at Joseph Toyota. Our salesperson, Jim Eldridge, was well versed, efficient and low pressure. The dealership was willingly proficient in securing the vehicle model an More

by artpizzano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jaeger, Jim Eldridge
Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Art, for providing this detailed positive description of your experience with us. We are delighted to have met your expectations for professionalism. Your entire New Car Sales team at Joseph Toyota extends their thanks for your recommendation and looks forward to seeing you in the future. Enjoy your new car!

April 17, 2021

Always have had excellent service whether we our purchasing a new vehicle or bringing one of our vehicles in for maintenance. Joseph Toyota is our go to local Toyota provider and has been for many More

by ANNE.SAXTON99@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonzalez, Jeff Jaeger
Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

We can't thank you enough for this five-star recommendation! All of us at Joseph Toyota appreciate your loyalty and extend our gratitude for your years of sales and service business. We're glad that your recent experience with the New Car Sales team rose to your expectations. All best wishes for enjoyable adventures in your new Toyota!

April 15, 2021

I felt very comfortable with Chris Ward! No pressure, gave me the information I asked for, knew what I wanted afterwards!! THANKS!! Will recommend to friends in need of a new vehicle!!! More

by SBWIESENBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
Apr 15, 2021 -

Joseph Toyota of Cincinnati responded

You truly brightened our day with this feedback! On behalf of Chris Ward and your entire Joseph Toyota sales team, we appreciate your purchase and this awesome recommendation. Thanks so much!

April 15, 2021

Always get great service We always use Jason S. For our Always get great service We always use Jason S. For our service needs He is always prompt in getting us in and professional let’s me know if anyth More

by RSMITH47022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Apr 15, 2021 -

Joseph Toyota of Cincinnati responded

Jason and your entire Joseph Toyota of Cincinnati service team extend their thanks for this wonderful acknowledgment of their customer service. Your recommendation is especially important to all of us. We are delighted we could provide you with great service. Thanks for trusting us for your vehicle's service. We're here for you!

April 15, 2021

Everything was great... didn’t take long and everyone was friendly and efficient. My seat and mirrors were not moved, and I appreciate that very much. More

by SSTROM617
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Joseph Toyota of Cincinnati responded

We value your feedback and thank you for letting us know that we served you so well. We appreciate your five-star recommendation and look forward to seeing you again! Stay safe on the roads.

April 14, 2021

They did a great job on the work but took longer to repair than I was initially advised. Based on the labor hours not sure why it took a a week More

by LRCHANCELLOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
Apr 14, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your business and apologize for any inconvenience while we repaired your vehicle. Our team looks forward to serving you again soon!

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