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Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.5
1,519 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,519 reviews

May 20, 2023

They weren’t able to figure out the problem of the front camera unavailable keep showing at the dashboard and radar cruise unavailable More

by miguelsolomon62
Recommend Dealer
No
Employees Worked With
Laura Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Joseph Toyota of Cincinnati responded

I sincerely apologize that your experience working with our team was not as seamless as we strive to provide. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that we couldn't be of further assistance with your vehicle camera and radar cruise issue. If you're willing to continue this conversation, I'd like to chat and see how we can assist you moving forward. Please consider contacting me directly at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 20, 2023

They were able to repair a tire problem I had and complete my 45K mile routine maintenance check. That solved my problem and saved me a return trip. More

by AILLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 18, 2023

Easy to get appointment, work done on time and reasonable price. Only annoyance is these follow up surveys that insist on 15 word minimum. Work done well and decent price. That’s it. More

by BIGBLUEGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for stopping by to share your recent service visit with Joseph Toyota of Cincinnati. We appreciate your feedback and hope to assist you again in the future!

May 18, 2023

Great, great great experience and my appointment time was great and didn't have to wait. More

by LIONELRP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Joseph Toyota of Cincinnati responded

Our team sincerely appreciates your glowing review!

May 16, 2023

Excellent service department. Professional, friendly, and efficient. The service area is clean. Charges explained. well. More

by JIMSWANSON75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdoulaye Ndiaye
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May 17, 2023 -

Joseph Toyota of Cincinnati responded

These are all things we love to hear! We're so glad we could deliver courteous and straightforward professionalism. Safe travels from all of us at Joseph Toyota of Cincinnati!

May 13, 2023

The experience was ultimately fine. I spent a good portion of my day driving back and forth to the dealership because of my car’s behavior AFTER service. But, to their credit, they imme More

by Coriantumr1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Joseph Toyota of Cincinnati responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

May 15, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Please let us know if you need any additional service.

May 11, 2023

Excellent customer service was given. Questions were answered quickly and explanations were very easy to understand. More

by fred.bahr.cinci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdoulaye Ndiaye
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May 11, 2023 -

Joseph Toyota of Cincinnati responded

We are thrilled to hear that you had an excellent experience with us at Joseph Toyota of Cincinnati, Fred! We hope to see you again for any future service needs.

May 10, 2023

Inspection showed tires were all at 8 and we’ll and then actual inspection with specialist prior to the Toyota team inspecting showed different information. The consistency was very poor. Which didn’t More

by GGRACE57
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for bringing this to our attention. We are sorry for the miscommunication and the confusion we caused during your service visit. We are thankful for your feedback and will discuss it with our team to improve our processes moving forward. If you have any additional information you would like to add, please do not hesitate to reach out to me directly. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 10, 2023

Great customer skills very friendly, nice experience answered every question I had before, during and after the purchase. Great to do business with you! More

by vegetto007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Joseph Toyota of Cincinnati responded

The pleasure was all ours! We're so glad our Joseph Toyota of Cincinnati team demonstrated our commitment to customer service. Safe travels, and we'll see you next time!

May 09, 2023

Would definitely recommend them to any one looking to purchase a new vehicle. Completely satisfied More

by wcreach76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Lawson
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May 09, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for recommending Joseph Toyota of Cincinnati! It's an honor to have earned your confidence!

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