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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,506 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

May 16, 2021

Larry Reed is the best! He’s one of the nicest sales people ive worked with! Really enjoyed my time at Joseph’s Toyota on Colerain! More

by tbird.4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Joseph Toyota of Cincinnati responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

May 15, 2021

I was having major problems with my Sequoia and I thought it was a total lost and couldn’t be fixed . But due to the most recent repairs to my 2004 ,even though it was costly, I will be able to drive it for More

by PEUBANKS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 14, 2021

I am always treated with the utmost respect and professional behavior. This visit was no exception. The wait was shorter than expected and the sales staff, especially Joe Schoeder, were excepti More

by LDAY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for being a loyal customer! We value your comments and appreciate the time you took to share them. Your entire Service Team and Joe Schroeder extend their gratitude to you for acknowledging their customer service publicly. Thanks again for choosing Joseph Toyota for your automotive needs.

May 14, 2021

I scheduled and went for a fuel pump recall on my Tacoma, once there was told they didn’t have the part to do it. Ridiculous service. Now I have to take the time, gas and mileage to get it done some other ti More

by BRETTHUNGERFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Joseph Toyota of Cincinnati responded

Brett, we apologize for the inconvenience you experienced at your service appointment on May 13th because the replacement fuel pump for your Tacoma was not readily available. Ordinarily, the part is ordered at the time the appointment is made. For some reason, the part did not get ordered at that time; however, the replacement fuel pump has now arrived and can be installed on any weekday that fits into your schedule. To compensate you for this inconvenience, we provided you with a special discount on the 30K mile required service you had performed on your Tacoma yesterday. We look forward to seeing you again.

May 18, 2021 -

BRETTHUNGERFORD responded

Discount? Why lie, I already paid that. And the part shows up the next day magically. You guys can do better than this response.

May 18, 2021 -

Joseph Toyota of Cincinnati responded

Brett, everything we stated previously is documented. We offered the courtesy miscellaneous discount that appears on your invoice as an apology and compensation for your inconvenience and gas expense. The replacement fuel pump is here and can be installed on any weekday. Please call us to schedule an appointment. Thank you.

May 13, 2021

I came in to get my 15,000 mile oil change, which they informed me I also had a recall and asked me if I wanted to have that done. Which I agreed to, and checking my tires they found a nail and fix that. More

by JOY.ASHCRAFT7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Joseph Toyota of Cincinnati responded

Joy, we are delighted that we could offer you great service and get you on your way sooner than you had expected. Your satisfaction is especially important to us! Thank you for choosing Joseph Toyota for your vehicle's service and for recommending us to others. We value you as a customer and appreciate your business. Come see us again!

May 13, 2021

The service I received was great service! I didn't have an appointment, but they worked me in and finished my service in less than 2 hours. More

by SPRADLEYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
May 13, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the wonderful news! Kyle and all the members of your Service Team appreciate the time you took to provide this valuable feedback. We all appreciate your recommendation and look forward to serving you again. We'll be here when your vehicle needs maintenance or repair.

May 12, 2021

Great job I will always continue to do business with Joseph Toyota in Colerain they have great deals and a great service department I am pleased More

by RONAL1975X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Joseph Toyota of Cincinnati responded

Your loyalty and satisfaction mean a great deal to us! Thanks so much for taking the time to recognize your Joseph Toyota Service Department's efforts to give you the best possible vehicle maintenance. Your Service Team extends their gratitude for recommending them. We appreciate you!

May 12, 2021

Although informed that the service would take about two hours, it was finished before that. Everyone is polite and friendly. I appreciated the text inviting me to text if I needed anything. More

by MIRVIN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Joseph Toyota of Cincinnati responded

We are glad you enjoyed prompt, professional service during your recent visit with us. In particular, we appreciate your comment on the option to text to you during your visit. Thank you for choosing Joseph Toyota for your vehicle's service needs. We value your business and feedback!

May 11, 2021

Joseph Toyota is customer oriented. It is always a pleasure going to the shop for service. The associates are groomed, polite and professional. The waiting room is like no other service centers. I am More

by MARIOOROSA
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Joseph Toyota of Cincinnati responded

Hi Mario. Your entire Joseph Toyota Service Team, including the Cashiers, extend their thanks to you for this amazing feedback. We appreciate the time you devoted to crafting these thoughtful remarks and look forward to seeing you again for your next service appointment. Keep us updated on our performance. We value your comments!

May 10, 2021

I did not wait for my car. I was notified when the work was completed and picked it up shortly there after. No complaints. Great Service. More

by B317GOLDSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking time to share details of your positive experience with us. We appreciate your recommendation and look forward to serving you again in the future. Thanks for choosing Joseph Toyota for your vehicle's maintenance!

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