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Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
1,506 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

May 21, 2021

Great service from everyone that I dealt with at Joseph, in person or on the phone. I enjoy the lounge while waiting for my car. More

by MLK_TRAFFIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2021 -

Joseph Toyota of Cincinnati responded

We're glad to know the particular aspects of your service appointment that you enjoyed and that your Joseph Toyota Team offered you great service throughout the process. We value you as a customer and look forward to assisting you with your automotive needs. Many thanks for choosing Joseph Toyota!

May 21, 2021

Service was great. Jason is great to deal with. I like the online scheduling also. No complaints here. I would recommend this dealership for car service More

by DEBBIEHOLLSTEGGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Smith and his service Team
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May 21, 2021 -

Joseph Toyota of Cincinnati responded

Fantastic feedback, Debbie! We appreciate the details you included and the acknowledgment you gave Jason and your entire Service Team. Your recommendation is particularly important to us. Thank you for choosing Joseph Toyota Service for your vehicle's maintenance. Have a great day!

May 21, 2021

Worst service ever. They lie about doing 21 point inspections and about checking issues and changing for services they don't donor perform properly. Stay away. More

by Gloverco
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Huntley, Jim Eldridge, Cindy Jostworth
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May 21, 2021 -

Joseph Toyota of Cincinnati responded

Mr. Glover, we want to thank you for bringing your vehicle once to Joseph Toyota’s Collision Center and to the Service Department on three separate occasions since the first of this year. After researching the issue that prompts your dissatisfaction, we have determined that the anomalous and unforeseen service issue was not caused by us; however, we were able to resolve that issue as you correctly indicated on your most recent survey. We would appreciate the opportunity to continue serving you in the future.

May 21, 2021 -

Gloverco responded

Yes it was your fault do to not providing proper care and services. You're staff tech removal of the air filter and not replacing it correctly cause the filter it self to be sucked down into the cam. Then allowing a bag for outside to be sucked into the cam. Then you charged me 150.00 for something You're services tech should have noticed while doing their 21 point inspections and topping off the fluids. Being that all services and repairs are done by you. How was it not seen or caught. That i had to come back 2 different times. Then blamed it on me when your company is the only people ever under the hood because that what keeps it Toyota certified. Why me and 6 other people i know have had same experiences with you. All of them are now go to Kerry's Toyota or beechmont instead. Please buyer be were. Do not go to Joseph Toyota. Drive the other way

May 20, 2021

Good experience , fast on time service . , and a plus Good experience , fast on time service . , and a plus was the free car wash. Everything was good no complaints. But can i ask why do you need 25 w More

by john.schoborg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks, John, for offering us your valuable feedback on your recent experience with us. Your Service Team at Joseph Toyota extends their gratitude to you for recommending them. We're looking forward to your next visit. Meanwhile, we'll see what we can do about the word count. Thanks for bringing it to our attention!

May 20, 2021

I was able to come in, have them change my oil, and be on my way in under an hour. They even followed my special requests. Great job! More

by JMH11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for choosing Joseph Toyota Service for your vehicle's maintenance. Providing customers with great service makes them and us happy! That's why we're delighted we can include you among our satisfied customers. We appreciate your business and look forward to your next visit!

May 20, 2021

They were helpful and courteous and honest I went to the auto mall and they wanted to charge me 50.00 to look at high beams which were set to auto. More

by YUVONNEBANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
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May 20, 2021 -

Joseph Toyota of Cincinnati responded

We're glad you brought your vehicle concern to us, Yuvonne, and that your Service Team provided you with excellent customer service. Please accept their thanks for this great feedback and recommendation. We'll be here when your vehicle needs assistance in the future. Take care!

May 18, 2021

Service Associate, Anderson and staff is very easy to work with. I will recommend your dealership for car servicing and purchasing. Check out was a breeze! More

by HYMANE10ANZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anderson
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May 18, 2021 -

Joseph Toyota of Cincinnati responded

Anderson and your entire Joseph Toyota Service Team appreciate your candid comments and timely recommendations. Thank you for sharing your reaction to our checkout procedure. Your feedback and business are particularly important to us!

May 17, 2021

This is my 6th lease with Toyota and my 4th with Larry. He is truly the example of how a salesperson should be and I appreciate his work with me these last 11 years. More

by heatherbrown0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
Other Employees : Larry Lawson
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May 18, 2021 -

Joseph Toyota of Cincinnati responded

Heather, one behalf of Larry Lawson and your entire Joseph Toyota New Car Sales Team please accept our thanks for your continued support into another decade. We appreciate your loyalty and always aim to provide you with the best possible customer service. When you need us, we'll be here for you!

May 17, 2021

Service was great. Service was completed in a reasonable time frame. Very easy to schedule and check-in and check-out was a breeze, as usual. More

by NHOLT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2021 -

Joseph Toyota of Cincinnati responded

Providing you with great service is always our goal at Joseph Toyota. Thank you so much for letting us know we met your expectations for scheduling and completing your recent service appointment. We appreciate your feedback and recommendation. Come see us again!

May 16, 2021

The service was friendly, courteous and helpful, as usual. From check in to service techs a to check out, all personal were professional and make the customer want to return. More

by JUDY.BOHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Judy, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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