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Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
1,506 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

June 25, 2021

Jason Smith was nice, professional and provided an excellent experience More

by HUSTON_CHRISTINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason smith
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Jun 25, 2021 -

Joseph Toyota of Cincinnati responded

Christine, thank you for sharing the highlights of your service appointment at Joseph Toyota. We appreciate your business and are pleased that Jason Smith and your entire Service Team provided you with an excellent experience. Come and see us again!

June 25, 2021

This is my second RAV4 and I have always received fast courteous service at a reasonable price. More

by faith8461
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2021 -

Joseph Toyota of Cincinnati responded

Faith, all of us at Joseph Toyota express our gratitude to you for this meaningful feedback. We value you as a loyal customer and thank you for your sales and service business. It is our pleasure to serve!

June 24, 2021

Over the years I've had great experiences with Joseph Toyota's service, but this last one was terrible I had a 2 hour wait when I dropped off the car and I had a 2 hour wait when I picked up the car, som More

by CRAIGKAIMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your feedback and thank you for your patience and understanding, Craig. Working through issues that have arisen in automotive service in the wake of the pandemic has created a number of changes to our usual customer service. Please accept our apologies for the extended wait times. We look forward to seeing you again and will do our best to make that visit smoother. Thank you for your recommendation!

Jun 24, 2021 -

CRAIGKAIMANN responded

Because I have had so many amazing experiences purchasing and through the service department I will certainly give everyone another chance, and I still plan on buying my next Toyota from you guys as will my children.

Jun 24, 2021 -

Joseph Toyota of Cincinnati responded

Craig, your loyalty, and that of your family, is especially important to us. Thank you for acknowledging the great work we have been known for. We look forward to seeing you again! Your Sales and Service Teams at Joseph Toyota

June 24, 2021

I had to wait for my car to be serviced. The time estimate was accurate. The waiting area was quiet and clean. Also, the shop was clean and well organized. The report after service was complete and More

by DONVJULIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2021 -

Joseph Toyota of Cincinnati responded

Providing excellent customer service is always our goal. Thanks for letting us know that we served you well, Don. We appreciate the detailed feedback you provided and the recommendation. Come back and see us the next time your car needs service. We'll be here for you!

June 22, 2021

Very helpful. Explained everything and followed up with estimate. Would definitely come here again More

by SHIRLEYBIERE
Recommend Dealer
Yes
Employees Worked With
Kyle - Service Dept
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Jun 22, 2021 -

Joseph Toyota of Cincinnati responded

Your satisfaction is especially important to us, Shirley. We're pleased to know that Kyle provided you with great customer service and answered all your questions. We look forward to seeing you again. Thank you for choosing Joseph Toyota for your Service experience!

June 21, 2021

Service was great as always, but the amount of follow up calls and surveys is out of control. I will always buy and service with Joseph Toyota . More

by chip9090
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
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Jun 21, 2021 -

Joseph Toyota of Cincinnati responded

Chip, we appreciate your five-star recommendation and thank you for always choosing Joseph Toyota for sales and service. We hear your issue and apologize for any inconvenience and upset the calls and requests for feedback may have caused you. We only wanted to provide avenues for you to share compliments and concerns. Thanks for letting us know; we will address the issue.

June 20, 2021

Joe was great and very helpful made me feel good about my new vehicle and first time leasing .. thanks so much would recommend and will come back More

by jrodkingston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Schroeder
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Jun 21, 2021 -

Joseph Toyota of Cincinnati responded

Your satisfaction is genuinely important to us! Thank you for letting us know about your great experience at Joseph Toyota. We're glad that Joe and your entire Sales Team served you so well. We hope to see you for your new vehicle's Toyota Care service. Congratulations on your first lease vehicle!

June 19, 2021

What a great staff! Smooth process of trading my lease out. I’ll be a continued returning customer! Everything went smoothly and I was in and out with a new car in record speed! More

by coach2mom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McKay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Stipple
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Jun 20, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

June 19, 2021

I have used Joseph Toyota Service Department since I purchased my vehicle. I have always been satisfied with the work provided. Any issue or questions I’ve had were taken care of. More

by KAKIGUN48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your sales and service business and hope to see you again soon!

June 18, 2021

Good experience overall but long wait for oil change. Made appointment in advance and was surprised it took almost 2 hours. Perhaps overbooked. I don’t know More

by MKSUSSHINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the recommendation! We're glad that we could provide you with overall good service during your appointment and we apologize for the extended wait time. We appreciate your business and patience. Looking forward to your next visit!

Jun 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and apologize for the unusually long wait, we appreciate your business and look forward to seeing you again.

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