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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,506 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

July 03, 2021

Clean and comfy waiting area. Plenty of complimentary snacks and drinks, someone came by and checked on us all. Overall, an exceptional experience. Will use for service again. More

by HLIANG42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

July 03, 2021

As always, service on my RAV was fast, efficient and pleasant. More

by TOYOTA.OK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young woman in the service dept who checked me in
Jul 04, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your business and our team looks forward to serving you again soon!

July 03, 2021

Had to go back next day for a new tire. Wasn’t too pleased with that. Then they lost a hat I had in my back seat when they lifted my seat up to put spare back. I found it after I had to pull baby se More

by LISAANNIEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Joseph Toyota of Cincinnati responded

Hello, Thank you for taking the time to submit a review. We take pride in good customer service and happy you found our team to be friendly and helpful. We do however regret that your hat was misplaced and your baby's seat was not correctly installed. If you would like to further discuss your concerns, feel free to contact us at your convenience.

July 03, 2021

As always, service with a smile, clean surroundings, great waiting area, yummy coffee & snacks. I've been going to Joseph Toyota for 11 years and never had a problem, always very satisfied. More

by SILVIAJACKSON001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Joseph Toyota of Cincinnati responded

We are very happy, Silvia, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 03, 2021

My visit went very well, EXCEPT: if you can do anything to boost your WiFi service, please do! As you know, almost all of your customers are on WiFi devices while in your lounges, and the result is spotty More

by ROGER.COLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Roger, for taking the time to share your thoughts on working with our team and our customer-provided WiFi. We will share your comments with our staff and look forward to seeing you again.

July 02, 2021

I am very happy with the service I received. I was extremely happy with the amount of time it took them to complete the service. More

by KMROBSON12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember employees name but he were great
Jul 02, 2021 -

Joseph Toyota of Cincinnati responded

When you're happy, we're happy, too! Thank you for letting us know you received efficient and complete customer service from your entire Team. We appreciate your recommendation of Joseph Toyota. Come back and see us again!

July 02, 2021

Friendly, courteous staff. Work is explained and we are kept informed of progress on vehicle. More

by RANADLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for calling attention to some highlights of your recent service visit. At Joseph Toyota, we strive for customer-first service and are delighted to know that your experience matched your expectations. We appreciate your business and look forward to seeing you again. Thank you for sharing this five-star review!

July 02, 2021

I have been coming here for over 20 years and leasing vehicles. Everyone is very friendly and helpful especially Cheryl Nix who takes care of me all the time! She makes the entire process painless! More

by KRapp0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Joseph Toyota of Cincinnati responded

On behalf of Cheryl and your entire Sales Team, please accept our deepest thanks for the many years you have chosen Joseph Toyota for your vehicle lease experiences. We're delighted to know that Cheryl extends amazing customer service to you. We appreciate your recommendation and look forward to continuing our connection for many more years!

July 01, 2021

Kyle was very helpful and clear on what the issue with my car was More

by SBKOTZIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 01, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate knowing that Kyle and your entire Service Team earned your five-star ratings by providing you with great customer service. Offering you the best possible customer and automotive service is always our top priority. Thank you for choosing and recommending Joseph Toyota. We look forward to your next visit!

June 30, 2021

Excellent service and very professional staff. Love our new RAV4 More

by CHRIS.LINDER41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Joseph Toyota of Cincinnati responded

Congratulations on your new RAV4, Chris! We're glad that Ward Day and your entire Sales Team provided you with this excellent purchase experience. We appreciate your feedback and thank you for choosing and recommending Joseph Toyota. Have a great summer!

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