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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,506 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

July 09, 2021

The service that was performed was very good but I feel the cost was a bit high. We may need to look at other alternatives. More

by PREVEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

Jul 09, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your feedback and thank you for recommending Joseph Toyota Service. Keeping your budget in mind is also important to us. That's why we offer Service specials online and a Rewards program that helps customers to reduce the cost of service, accessories, and more. If you would like assistance with either of these budget helpers, please let us know, 513-385-1800, ext. 8311. Thank you!

July 08, 2021

Great service. I found service personnel professional and knowledgeable. They answered all my questions and provided valuable information. They cleaned my car. The service was quick. More

by RONARUNDELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Jul 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Rona, for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

July 08, 2021

We bought our 2015 highlander from Joseph Toyota. We have always had our vehicle serviced there. They have all of our records. Whenever a service problem has occurred after a service (a rarity) they a More

by roy.ellsberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Roy! We deeply appreciate your feedback on our customer service. Your Sales and Service Teams stand ready to help you with your automotive needs and are always happy to see you. Thanks again for continuing to choose Joseph Toyota for your vehicles and service. You are a valued customer! Have a wonderful summer!

July 07, 2021

I went in to have my 5000 mile maintenance done. They seemed pretty busy at the time but got me in and out in a timely manner. More

by KYLEC431
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Joseph Toyota of Cincinnati responded

Hi Kyle! Your Service Team was happy to provide you with timely maintenance and get you back to your regular schedule. Thanks for stopping in today and for taking time to share your experience with us. We'll look forward to seeing you again!

July 07, 2021

Friendly Fast EfficientNo other words Friendly Fast Efficient No other words necessary Thanks T H A N K S Good service Friendly Fast Efficient Friendly Fast Efficient F More

by MARKAJACKSON57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Joseph Toyota of Cincinnati responded

Mark, we appreciate the creative way you chose to let us know about your service visit at Joseph Toyota! We are delighted that we checked all the boxes for you and earned your recommendation in the process. Many thanks from your entire Service Team. Have a great summer!

July 06, 2021

Great but no cookies!! 😢🤣 always a pleasure to come there everyone is so nice, I have never had any issue with sales, finance or service. More

by ANNLINDA835
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
Jul 06, 2021 -

Joseph Toyota of Cincinnati responded

Linda, please accept a raincheck on the cookies. We're glad to know that you enjoy them! Many thanks for this wonderful feedback and for your recommendation. We appreciate your sales and service business and always look forward to seeing you. Have a fantastic summer!

July 06, 2021

I was in for my first Toyota Care appt. on my new RAV4. I now know how it works! Check in, sit in the comfortable waiting room that has drinks and snacks, read 100 pages of my book, Monica comes and gets yo More

by MCFICKER18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met most of your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!

July 06, 2021

I like going there this way I know it’s done right and they have records of my Tacoma it’s like going to a Toyota doctor for maintenance visit More

by STEVENWALLER23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Joseph Toyota of Cincinnati responded

Steven, what a great analogy! We appreciate your unique review of the service you receive at Joseph Toyota and thank you for the multi-star recommendation. Providing you with the best possible service is always our goal. We'll be here for you and your Tacoma when you need us. Have a great summer!

July 04, 2021

Cheryl was great! I was in and out very quickly with a new car More

by shaycurrent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Joseph Toyota of Cincinnati responded

How exciting to hear about your new car! Congratulations and thank you for letting us know about the great experience Cheryl provided to you. We appreciate your recommendation and look forward to seeing you again!

July 03, 2021

I appreciate the follow up after each visit. It makes me feel like a valued customer. Technicians are knowledgeable and courteous. Service is prompt and I have never experienced a problem after service or a More

by amtrinity34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle May
Jul 04, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! When you need us, we'll be here for you!

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