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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
329 Reviews

329 Reviews of Joseph Buick GMC - Service Center

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February 28, 2025

Quick and great service every time I schedule oil change or service on my truck. More

by RNELSON100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 27, 2025

Courtney was excellent and very nice to work with and he was very professional and a pleasure to work with he really knows how to work with people and his hospitality was great More

by fbull8972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney and the lady in the loaner car area
Feb 27, 2025 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

February 25, 2025

Overall visit was good. One software update incomplete and requies me to come back. Tailgate button is now not working after my visit and software updates. More

by JSEALE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 16, 2025

My truck still has an unacceptable noise (whine when decelerating and coming to a stop) somewhere in the drivetrain. I am disappointed the GM was not consulted. The truck remained in service for two wee More

by creek1311
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Joseph Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 12, 2025

Always had great service at Joseph GMC. I bring my vehicle in everytime it needs serviced since 2021. Staff is friendly and knowledgeable, thank you. More

by ZACHARYBOWLING55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Sensel
Feb 12, 2025 -

Joseph Buick GMC responded

Zachary, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

February 12, 2025

They always get me in and out quick. No complaints.That’s all I have to say. More

by COUNTYBUBBA19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Feb 13, 2025 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. Danny and our team appreciate your business and hope to see you again soon!

February 06, 2025

Always great service and friendly people. Very satisfied with everything. No complaints to report. That's all More

by JLGRUBBSFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Feb 06, 2025 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 01, 2025

Tommy and Vada are always so nice and accommodating for all my needs. Tommy is always top notch when it comes to costumer service. More

by MELISSAPATRICK01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Feb 02, 2025 -

Joseph Buick GMC responded

Melissa, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Tommy or Vada know if we can be of further assistance.

February 01, 2025

Friendly and helpful. Ra’shad was wonderful as well as Tommie in auto repair❤️💯 Thank you!!! More

by IDAMAE.764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommie
Feb 02, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ra'Shaad and our team, and we look forward to working with you again.

January 31, 2025

I’ve dealt with Joseph Buick since my first enclave in 2015, so my past and recent experiences have been great, I also like the free car washes. More

by bj5654robertjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy , Ron
Feb 02, 2025 -

Joseph Buick GMC responded

Robert, Thank you so much for your excellent review! We are so glad that Joseph, Tommy, and Ron had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.