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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
326 Reviews

326 Reviews of Joseph Buick GMC - Service Center

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March 20, 2025

I’ve bought vehicles from Joseph for over 30 years and their service has always been excellent. More

by DMCBC215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy, Vida
Mar 21, 2025 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

March 20, 2025

They are kind people. with a smile on every body faces. Get to working on your car right away. Easy in and out. Best service depth ever.. Thanks for making me feel special More

by JANEM0927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Joseph Buick GMC responded

Thank you, Jane! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

March 19, 2025

I love Joseph GMC on Colerain! It's easy to schedule service online, the waiting area is very comfortable with coffee, clean restrooms, pleasantly friendly staff etc.. Oil chang More

by afox8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve and our team met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

March 11, 2025

Very professional and friendly. They were on time servicing my car. Their waiting area was comfortable and clean. There needs to be a way to change the channel on the TV. More

by GIBBSL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 04, 2025

Nice people, the Black Ladies who cashed me out were very nice and even offered me some cookies. the whole experience was great. More

by MRSGTWILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the people who cash me out. Very nice people
Mar 05, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with Steve and our team. We're glad to hear we delivered such a great experience!

March 01, 2025

Thank you to the Service Department on my 2007 GMC as always - Darrell S. Colerain Township. More

by desnascar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Another vehicle service done - Thank you! - Darrell S.
Mar 02, 2025 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 01, 2025

They did the work on my yukon but the fuses keeps blowing in my yukon so I can't move my seat and my keyfob isn't working More

by FINCHERWILLIAM122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Joseph Buick GMC responded

Thank you for sharing your feedback. We understand how frustrating it can be when repairs take longer than expected due to unavailable parts, and we sincerely apologize for any inconvenience this may have caused. Unfortunately, part availability is sometimes beyond our control, as we rely on manufacturers and suppliers for deliveries.

February 28, 2025

Quick and great service every time I schedule oil change or service on my truck. More

by RNELSON100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 27, 2025

Courtney was excellent and very nice to work with and he was very professional and a pleasure to work with he really knows how to work with people and his hospitality was great More

by fbull8972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney and the lady in the loaner car area
Feb 27, 2025 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

February 25, 2025

Overall visit was good. One software update incomplete and requies me to come back. Tailgate button is now not working after my visit and software updates. More

by JSEALE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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