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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
332 Reviews

332 Reviews of Joseph Buick GMC - Service Center

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May 04, 2025

I have been coming to this dealership since the 1980's. the staff is always friendly and professional. the service department has always kept my car is great shape and the work is always done in a timely More

by susanalice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Johnson
May 04, 2025 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

May 03, 2025

Everyone is so friendly. They always keep me updated and helps me to get the best discounts. More

by TWILEY593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of named, but they were 5 star in svc dept
May 04, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

May 02, 2025

Good, timely service. As long as service continues to be stay consistent at a fair price, I'll continue to return. More

by JIMNIEHAUS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

April 24, 2025

Tommy Johnson great service rep courteous helpful honest he has a great presentation one of the I have seen.Keep up the good work Tommy J. More

by JWILSON_221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 24, 2025

During my last oil change, the shop failed to properly fill my engine with the required 8 quarts, only adding 6. While they did eventually make it right by inspecting the engine and offering a compliment More

by dcutright0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Galbraith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 19, 2025

I had great service and customer friendly! Little wait time and thoroughly done! Everything that I asked for was done completely and well. More

by MINELAINE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 10, 2025

I. Have nothing bad to say about this dealership. They have always treated me great whenever I come in for service. I am very glad that I bought my car from there. More

by BRUCEWOODS1258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 10, 2025

Quick and efficient, actually finished sooner than expected. Answered all my questions promptly and relieved my concerns More

by DJCTBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 10, 2025

Recently brought my Yukon in for an oil change, recall, computer update. Scheduling was easy, and everyone was very polite. Tommie is a true asset to the dealership. More

by SECONDHANDPAWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommie
Apr 11, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 09, 2025

Thank you for making a pair of keys for my truck! Life savers, I appreciate it More

by JENHOWLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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