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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
355 Reviews

355 Reviews of Joseph Buick GMC - Service Center

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July 30, 2025

Had no issues. My experience was good. Received my car back on the day they said they woul have it ready by. Chris was very helpful throughout the whole process of More

by PDROB44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny in sales
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Jul 30, 2025 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 25, 2025

Let’s start with Mr. Daniel Fluker he sold my car to me 2 yrs ago. Outstanding salesman he goes above and beyond making sure customers are satisfied. When I have my car More

by bonitacarlisle9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 24, 2025

Did not check a/c liked asked clutch on compressor broke toke to other place to fix never be back More

by RROARK4333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Galbraith
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 23, 2025

Very inconsiderate wouldn’t you come return phone call or text messages mechanic hidden wrong parts had to wait to get the vehicle fixed almost a month More

by NLIGON2071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Galbraith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 23, 2025

Service writer was very pleasant and thorough, service was completed rapidly, waiting area is clean and comfortable Very smooth and counter More

by SDOG55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

July 18, 2025

The people working the service desks were very helpful. The wait seemed a little long, but they explained the readon More

by R.DLEHMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

Joseph Buick GMC responded

Thank you! Steve and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

July 17, 2025

I love the housety everyone was so nice from the front to the shop area More

by RALLSTONYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 17, 2025

Issue was resolved, having a word minimum is crazy work. This process needs to be reviewed. More

by nick-locke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

July 13, 2025

It took them eight days to get my car in the garage and look at it. Not very friendly people. My car sit 48 days in their parking lot. More

by Loving life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry
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Jul 14, 2025 -

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 11, 2025

Polite, thorough, informative, timely. Explained process as things unfolded. Highly recommend the dealership. Will come back. More

by debbieconner24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

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