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Joseph Buick GMC

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
383 Reviews
Contact Dealership

8700 Colerain Avenue

Cincinnati, OH

45251

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Showing 383 reviews

November 07, 2024

Always have a good experience when going to the dealership, Joseph Buick, Great people good service More

by CTWWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Vera lady that works in the office and Mr. Bettis
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Nov 11, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 04, 2024

Very friendly, professional and knowledgeable. Oil change and tire rotation was finished in a timely manner. More

by DEBORAHDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Farrell Service Dept
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Nov 04, 2024 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Deborah, and it's great to hear about your excellent experience here at Joseph Buick GMC.

November 02, 2024

Excellent service and great customer service. The work was completed in good time. It was a bit pricey but I love Buick. More

by MINELAINE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Nov 04, 2024 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

November 02, 2024

Good service in a timely manner. Service desk person was great help. Will bring my vehicle in when needed. More

by SWEETESTNANA1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk manager
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Nov 04, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

November 01, 2024

Very pleased with our experience here. Cortney Gales went above and beyond to help us with our new car purchase. Everyone was extremely helpful and very friendly. More

by VHESTON
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cortney Gales, Kaz in finance dept.
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Nov 04, 2024 -

Joseph Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 01, 2024

I bought a car and a day after I bought it the window motor went out. Your service team was amazing and took care of me but the sales manager wanted me to pay almost $800 to fix it one day after I bought More

by GABBIEB895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sensel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan the salesmen was great and Mr. Tommy in service was amazing.
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Nov 07, 2024 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Gabbie, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 31, 2024

This was a very Quick and easy process from beginning to end. I’ll be back next time I need a vehicle. More

by trutherbones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Fluker
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Oct 31, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 31, 2024

I think the service department is failing. Past few times I have been still have the same issue when I leave. More

by tomv2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sensel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2024 -

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 30, 2024

Couldn’t find the leak in tire. Down to 17 lbs at 3:00 pm. More

by LMILLER497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Oct 30, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 30, 2024

I always get my work on my Buick LaCrosse done here. I was very satisfied! More

by smileskate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 31, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

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