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Joseph Buick GMC

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
513 Reviews
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8700 Colerain Avenue

Cincinnati, OH

45251

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Showing 513 reviews

November 08, 2025

I went in for a oil change and they got me out in a reasonable amount of time. More

by OSUALUMNI07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Robinson
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Nov 08, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 06, 2025

Since purchasing my GMC Sierra in June of 2024, Joesph Buick GMC has taken great care of my service needs. Plus they are always friendly and the waiting area is setup nicely as well. More

by SS6324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Farrell
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Nov 06, 2025 -

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

November 06, 2025

Kept me informed every step of the way about parts, repairs, and costs. Chris was outstanding!! More

by CGILLEN905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Nov 07, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

November 05, 2025

Courteous…. .maybe not so prompt in letting the customer know issue with vehicle. Phone communication definitely poor. More

by OKEANA32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with Tyler in the service department. Average in knowledge and was courteous.
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Nov 05, 2025 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 05, 2025

I bought my truck from you in 2018. Always had your service. I missed the cookies. Bring back the cookies More

by MCOLLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Galbraith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2025 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 31, 2025

Service was phenomenal as usual. Terry amd Jay were great. The customer service never fails. More

by GDLEE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry and Jay
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Nov 01, 2025 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 29, 2025

Great, efficient, friendly, clean and the car works great! Restrooms and treats were handy! Thanks More

by CAROLYNMAY46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2025 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

October 28, 2025

Chris was great. Took care of our problem with the running boards on our Yukon. More

by TOM@PACHINKOBAR.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Farrell
Report | Print
Oct 28, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

October 27, 2025

I was very satisfied with our purchase of my 2025 Encore. The staff was pleasant and helpful and I am enjoying driving my new car! More

by JULIEGOLLINGS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Joseph Buick GMC are glad to have you as a customer.

October 27, 2025

Overall experience was satisfactory but asked for 3000 down and 300 a month which ballooned to 450 a month More

by NORMANCLAY62
Recommend Dealer
Yes
Employees Worked With
Ruben
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Oct 28, 2025 -

Joseph Buick GMC responded

Norman, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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