
Joseph Buick GMC
Cincinnati, OH
Filter Reviews by Keyword
By Type
Showing 446 reviews
I have been coming to this dealership since the 1980's. the staff is always friendly and professional. the service department has always kept my car is great shape and the work is always done in a timely the staff is always friendly and professional. the service department has always kept my car is great shape and the work is always done in a timely manner. Before any work has been done to my car I am always told in advance what needs to be done and what the cost will be. Tommy Johnson has been a friendly face and very helpful throughout all the years that I have been coming to the dealership. More
Good, timely service. As long as service continues to be stay consistent at a fair price, I'll continue to return. As long as service continues to be stay consistent at a fair price, I'll continue to return. More
Smooth process. Dennis was very helpful through the whole process. Everyone that assisted us was nice and helpful. Dennis was very helpful through the whole process. Everyone that assisted us was nice and helpful. More
Tommy Johnson great service rep courteous helpful honest he has a great presentation one of the I have seen.Keep up the good work Tommy J. he has a great presentation one of the I have seen.Keep up the good work Tommy J. More
During my last oil change, the shop failed to properly fill my engine with the required 8 quarts, only adding 6. While they did eventually make it right by inspecting the engine and offering a compliment fill my engine with the required 8 quarts, only adding 6. While they did eventually make it right by inspecting the engine and offering a complimentary oil change, the mistake should not have happened in the first place. Additionally, it took several attempts to get a manager to respond—whether by phone, text, or through their online system. The customer service and communication definitely need improvement. More
I had great service and customer friendly! Little wait time and thoroughly done! Everything that I asked for was done completely and well. Little wait time and thoroughly done! Everything that I asked for was done completely and well. More
I. Have nothing bad to say about this dealership. They have always treated me great whenever I come in for service. I am very glad that I bought my car from there. have always treated me great whenever I come in for service. I am very glad that I bought my car from there. More
Quick and efficient, actually finished sooner than expected. Answered all my questions promptly and relieved my concerns expected. Answered all my questions promptly and relieved my concerns More