Jordan Ford

Looked online for 3 months before making my purchase. Wanted CPO at a decent price. This truck had both, and most of the options I wanted. Called to make an appointment to test drive, salesman was very i Wanted CPO at a decent price. This truck had both, and most of the options I wanted. Called to make an appointment to test drive, salesman was very informative, gave me his information and took mine in case truck sold before. Was greeted on the lot right away, explained why I was there, and very shortly test drove the truck and decided to buy it. I dealt with the same person throughout, took several hours, everything was explained in detail, how all the warranties worked, what was covered under them. He answered all my questions. I paid cash but my understanding was he would have handled financing if I had needed it. Finally he filled my truck up with gas, washed it and sent me on my way. More

I could not have asked for a better experience buying a used car. It started with the online search and how Jordan published the prices of the vehicle. I feel that if a dealer doesn't publish the price u used car. It started with the online search and how Jordan published the prices of the vehicle. I feel that if a dealer doesn't publish the price up front they want to play games with you. With Mike I didn't feel manipulated or lied to. He gave my wife and I just enough room and privacy to look over and discuss the vehicle, but was right there when we had questions or needed help. We purchased a Ford pre-certified vehicle with warranty remaining for a reasonable price, but what really knocked it out of the park was the added value that Jordan brings to the table. I've dealt with a lot of dealers over the years, but Jordan tops them all! More

The purpose of my visit was to have installed the previously ordered FRD exhaust system on my new 2014 Tacoma 4x4. I found the Asst. Service Manger, Stacy and the Parts Manager, Robby to very co previously ordered FRD exhaust system on my new 2014 Tacoma 4x4. I found the Asst. Service Manger, Stacy and the Parts Manager, Robby to very courteous and helpful. I would recommend this service department to friends and family. Dave Martin SB More

I was very pleased with the customer service at this dealership. I really felt like I was in good hands and that every effort was being made to give me a good experience. Kara was a great person to work dealership. I really felt like I was in good hands and that every effort was being made to give me a good experience. Kara was a great person to work with and she helped me to get the car I wanted quickly and easily! More

This was our first time buying at a dealer and we loved the Jordan experience. Our salesman answered all of our questions and we felt good about the price listed on the car without having to haggle. We d the Jordan experience. Our salesman answered all of our questions and we felt good about the price listed on the car without having to haggle. We didn't feel pressured at all and at the end of the day we felt we got the car we needed and wanted to fit our needs, not the needs of the dealership or salesman. More

Several months ago we embarked on a long over-due mission of replacing our Toyota with another Toyota. We hate car shopping and approach it with deep dread and regret. We began looking at a dealership near of replacing our Toyota with another Toyota. We hate car shopping and approach it with deep dread and regret. We began looking at a dealership near our home but the vibes were not good. We decided to try Jordan's recognizing we were zeroing in on a certified used car even though it was a little higher in price than other options. We appreciated the fact that there was no haggling and we were actually buying into a little peace of mind. The additional peace of mind came in the form of a gentleman named Mike Gaffney. His intent was to educate us and see that we purchased the product that we were looking for long term. The auto we zeroed in on was indeed in our price range, but before we took the test drive Mike's supervisor approached him. Mike then returned to us and we were told that there had been a meeting and one of the autos discussed was the one we were interested in. There had been a price cut on that particular auto and Mr. Gaffney could then offer the auto to us at an even better deal than the one previously discussed. Were we interested? After the test drive of that auto and another newer model, it became apparent that the original auto at the excellent price was indeed our choice. We were quite interested in the auto before we were advised of the price cut. Mr. Gaffney did not have to reveal that info to us, but integrity is important to this gentleman. We have driven the Toyota for several months now and have nothing but good things to say about the auto, Jordan Toyota and Mike Gaffney. More

When I called Jordan's to check on whether a used SUV had a power driver's seat, Kara Mitchell actually went out into the used car lot and looked at the SUV to check for me. She did not know me, but wen had a power driver's seat, Kara Mitchell actually went out into the used car lot and looked at the SUV to check for me. She did not know me, but went out of her way to help. Outstanding customer service! I stopped at Jordan's on 6/26/13 and I asked for Kara. She was in the process of helping a couple with paperwork on the sale of a car, but continued to check on me as I looked at vehicles in the lot. I drove a Ford Escape. She asked Adam Blacketter help me. I have never been so spoiled! Adam worked with me to get a trade-in value for my car, and to look at the cost of buying the Escape. How would I describe my experience with Jordan's Ford/Toyota used car buying experience: SPOILED and RESPECTED. Kara and Adam were both helpful, and KIND. I did not purchase the Ford Escape, but I will be returning to Jordan's to look for another used car and will look forward to seeing Kara and Adam! Linda D. Granger, Indiana More

I would like to thank Jordan Automotive Group for the best experience of my life. I was hunting for a truck and I have been looking for a few months. I have been all over northern Indiana and really coul best experience of my life. I was hunting for a truck and I have been looking for a few months. I have been all over northern Indiana and really couldn't get anybody to listen to what I wanted. they wanted to give me what they wanted to sell. Until Mike Gaffney got a hold of me he listened to what I wanted and we work at it . it was the most satisfying experience for me and my wife. Now this Ford man is now a Toyota man. So I would like to thank Mike and the Jordon Group for everything you all did to make this happen. More

TWO THUMBS UP! My husband & I were extremely satisfied with our experience at Jordan. A very nice gentleman, Ryan Liedtky, was our salesperson, We couldn't have asked for a more professional, fr satisfied with our experience at Jordan. A very nice gentleman, Ryan Liedtky, was our salesperson, We couldn't have asked for a more professional, friendly, and thorough sales approach! He made sure all of our questions were answered and spent quality time going over everything. Also, we appreciated working with Kim Hogle, the business manager. She covered all of the bases and made sure we had a good understanding of the "extras". Thanks, Ryan and Kim, for actually making purchasing a new car FUN! Jordon Automotive Group provides a customer-friendly environment! More

I wanted to purchase a pre-owned Ford Escape Limited (my current Ford Escape Limited was starting to have too many miles). I did an on-line search and Jordan Ford popped up. They had exactly what I wanted current Ford Escape Limited was starting to have too many miles). I did an on-line search and Jordan Ford popped up. They had exactly what I wanted. I contacted them via email and within minutes, I had an on-line chat with someone from Jordan asking me questions and showing interest in what I wanted. They followed up with an email and a phone call - the phone call was from Joel. Joel explained what Escapes that he had on the lot and provided the details that I needed. I told him that I planned to drive to Jordan and look at the car he had on the lot. He said that he would have the car waiting for me to look at. The car was ready for me to look at when I arrived. Joel starting telling me about all of the features of the car and suggested that I take it for a test drive. After driving the car, I knew that it had all the features that I wanted. We sat down and he told me the price and worked with me on my trade-in. No hassle, no haggling, just one price - you can't make it any simpler. He explained the Jordan process and within a short time, we were signing contracts. After meeting with Joel, the car was ready for me to drive away. He made some final checks with me to make sure that I understood all of the Ford Escape features. Since the purchase, Joel and Jordan have followed up with me to make sure that I was satisfied and if I had an questions. They went out of their way to make sure that I had a good experience. More