Jordan Ford
Mishawaka, IN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:30 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 221 reviews
The car to be serviced was purchased from Jordan and is owned by my wife. In the past she has experienced dealerships that are not necessarily friendly to women who bring in their own cars for service. Jor owned by my wife. In the past she has experienced dealerships that are not necessarily friendly to women who bring in their own cars for service. Jordan Ford has built a service organization that recognizes who their clients are, and treat them accordingly. My wife's special needs were accommodated and she is very pleased with the courtesy and respect she received. More
Cookies are good. Service was prompt. An above average Ford Dealship. They don't try to rip you off. Would recommend to others. Would go back with my F150 and E450 Motor Home. Ford Dealship. They don't try to rip you off. Would recommend to others. Would go back with my F150 and E450 Motor Home. More
Excellent service from Sal and the entire Jordan Toyota Team! The Toyota Matrix exactly fits our needs and we found it at an excellent price. I'm also very happy for the added customer perks like free car Team! The Toyota Matrix exactly fits our needs and we found it at an excellent price. I'm also very happy for the added customer perks like free car washes! More
My regular scheduled service time was nearing but I had questions about a previous service procedure. The service manager and his assistant answered my questions by admitting a mistake was made. He sched questions about a previous service procedure. The service manager and his assistant answered my questions by admitting a mistake was made. He scheduled an appointment, corrected the mistake, serviced my Ford, and got me back on the road in time for me to make my other appointments. They were a great group of people to work with and my problems are solved. More
I was in a severe time crunch to get a new vehicle for a trip to visit my ailing father on the east coast. Mike went above and beyond, stayed after hours to help sew up all the paper work and details. He co trip to visit my ailing father on the east coast. Mike went above and beyond, stayed after hours to help sew up all the paper work and details. He couldn't have been more helpful if he were twins! Thanks so very much, Dennis, for recommending him. More
Great experience working with Tanya, who listened to what I needed, and what the price range was for my lease. Was upfront about what could and could not be done to get me into the car, and I never felt like I needed, and what the price range was for my lease. Was upfront about what could and could not be done to get me into the car, and I never felt like I was being led on. Tanya also responded to my communication eagerly and quickly. The entire staff was friendly, and new my name when I would walk in. By far the best car buying(leasing) experience I've ever had. More
My wife and I were searching for a 2013 Ford Escape. I contacted them via phone and Rich answered. He went out of his way to answer questions. He went so far as to do a video of one verbally describing contacted them via phone and Rich answered. He went out of his way to answer questions. He went so far as to do a video of one verbally describing it to me on his phone and then text it to me. This was all without us asking. They did not have one with the exact specifications that we wanted so they found what we wanted in Detroit, did a dealer trade, and brought it back. While we were signing paperwork I mentioned my Focus needed an oil change. The service staff came and got my keys and had it done before we were done with our paperwork. Super friendly staff! No pushing or pressure filled sales. Very transparent. We loved the experience and we love the Jordan perks you get. Unlimited lifetime car washes, free manicures for my wife and daughter and free massages. Rich even told me to just text him when we have a service need and he would set it up. Overall, the best car buying experience we've had! More
Kathy was very helpful. Jordan's didnt have the car we were looking for and Kathy searched untill she found one. It only took a few days. When we went to pick up the car , she expained all the features we were looking for and Kathy searched untill she found one. It only took a few days. When we went to pick up the car , she expained all the features ansd how they all worked. We purchased the car for my wife and my wife was very pleased with the way everything was explained. My wife had to stop back by there a few days later and couldnt remember how to sync the phone to the car inorder to use the music on her phone. Again Kathy was more then willing to spend a few more minutes to make sure my wife understood how to do. We have had the car a week now and love it. More
This is the 4th Toyota we've leased from Jordan Toyota. We keep going back for many reason's. On this visit they came up with the deal and price we wanted,with no hassle, and we drove away a new ca Toyota. We keep going back for many reason's. On this visit they came up with the deal and price we wanted,with no hassle, and we drove away a new car. We service our car's here. I even take my '01 Tacoma here for service. So it is not a Toyota service agrrement that keep's us coming back for routine service. It is the fact that Jordan care's,they have great customer service and they do the work the right way. I can always count on them. Mike Gaffney was so easy to work with. Very helpful and understood our need's. I would say ask for this gentleman because he know's what his customer's desire. My wife and I have decided for our need's and car buying experience we'll never have to or want to buy from another dealer. Jordan has it all! Thanks again to Mike Gaffney. More
This is my fourth Ford vehicle and fourth time at Jordan. The staff is friendly and non-intimidating. They welcome me and take the time to explain all of my options. Tom took the time to find the right vehic The staff is friendly and non-intimidating. They welcome me and take the time to explain all of my options. Tom took the time to find the right vehicle and the best deal for me, not just to get a sale. I appreciate all the he has done for me and the Jordan staff is a positive extension of the awesome service. Thanks again Jordan Ford! More