Jordan Ford

Jeep jeep Kevin did an amazing job helping us find a car that was a good fit for us. We were somewhat picky, and didnt know exactly what we wanted but he took e Kevin did an amazing job helping us find a car that was a good fit for us. We were somewhat picky, and didnt know exactly what we wanted but he took every detail that we liked and found us the perfect car! All of the employees were kind as they helped us through the process and Kevin was there to help explain everything to us each step of the way. Being that it was the first car we purchased that was a huge help! We hope to have our Jeep for many years to come! More

Best vehicle purchase ever I cannot say enough good things about our experience with Jordan Ford. Ron was so easy to work with and the friendliness of the entire staff was incre I cannot say enough good things about our experience with Jordan Ford. Ron was so easy to work with and the friendliness of the entire staff was incredible. there was no pressure to buy, all of our questions were answered in a timely manner. I would highly highly recommend Jordan Ford and look forward to working with them again! More

Fast, friendly, low-pressure I found their car listed online, when I got tho the dealership everything was exactly as advertised PLUS so many "Jorday Way" extras. Mike explained a I found their car listed online, when I got tho the dealership everything was exactly as advertised PLUS so many "Jorday Way" extras. Mike explained all the various controls of SYNC, hooked up my phone for the test drive so I could try out hands-free calling, They did not even turn on the pressure when I chose to finance thru my credit union rather than Ford. This is one of the best car-buying experiences I've had and will not hesitate to recommend them to friends and family. More

Horrible Customer Service This is the 1st negative review I've ever written & my experience was SO awful!! I purchased my 2013 Nissan in 10/2014. I paid for their extended cove This is the 1st negative review I've ever written & my experience was SO awful!! I purchased my 2013 Nissan in 10/2014. I paid for their extended coverage plan. I specifically asked, no matter what - any issues I have - will be covered. I was told yes. 100%, no questions asked. I had an electrical problem, & made an appt to get my car in. I stated I would need to bring my car in prior to work, & needed shuttled around 8am. They stated that wasn't a problem. I get there, & was told well we don't have you down until 11:30, eventually got the shuttle for me, but I was made 15 min late to work. I took my car in nearly a week ago. Jordan advised they couldn't correct the problem, didn't know what to do with it, so I was advised to pick my car up, and take it to a Nissan dealer. I had to take my warranty back them as they did not even have all of the info from my purchasw entered correctly in their system. I again, specifically asked about the warranty, if they needed to refer me to a dealer, etc. & was told that my warranty would transfer and be accepted, any Nissan dealer would be fine. I confirmed the paperwork I brought into them regarding my warranty was all I would need to give to Nissan, and they said yes. I do this, again dealing with shuttles to and from work. Nissan calls and advises that was in fact not my correct warranty paperwork. I call Jordan, am transferred left and right between the ford side and their services center, and the Toyota side, and their service center - one person on the Toyota side telling me he "couldn't help me and just picked up the phone call he was transferred"!!!!! After NUMEROUS calls back and fourth, I am told I was misinformed, and should NOT have taken my car to Nissan. Jordan should have kept my car and outsourced this repair themselves so they would then file the claim for my warranty. At this point, no one knows how to proceed, the head of service at Toyota, Patty, was NEVER available for myself or the employees I spoke with, & she needed to be contacted to determine how to proceed. I was told she may have had some personal things with herself or her mother, & had appointments to go to. Of course, I have sympathy for a possible hardship, however, I as the paying customer should not be affected by her personal life. A woman in pre-owned named Kara was another contact I was given to call. She did get me a loaner vehical as they were not going to have an answer on what to do that day either. Communication was HORRIBLE - Kara advised she had to get with Patty, & that they had missed each other due to Patty's unavailability & when she came to Kara - she was busy with her customers all AM and also had some appraisals. Again, NOT my problem as the customer. If she was too busy, another associate or manager should have been made aware of my now 4 business day problem. My voicemails were not returned, & I was spoken to in a rude & unfriendly manner by multiple employees while being sent on a wild goose chase for help. In the mean time, Gurley Leep Nissan was consistently calling me to follow up and ensure I was being taken car of!! Jordan finally works out their problems, approved the work to be done PER THE ESTIMATE Gurley Leep sent over, and then, states they are only paying a portion of the invoice, leaving me with an almost $300 balance!!! Gurley Leep was not okay with this, as they were approved to proceed with the estimate provided, and did not feel after I was already told I was covered, that I would now have a somewhat large balance. After their service manager spoke to Jordan's, they got no where but also spoken to rudely and were advised I would have to pay. They felt this whole fiasco was handled so poorly, they waived their labor fees for the work they did, so I didn't have the unexpected balance. Kara on the final day, was VERY rude and snobby, and did not even apologize for my inconvenience. I WILL NEVER DO BUISNESS WITH THIS DEALER AGAIN! BEWARE!! More

Jordan Ford experience Joe Hayden was probably the best salesperson we have ever dealt with for purchasing a car. He took his time an was very attentive to our wants and nee Joe Hayden was probably the best salesperson we have ever dealt with for purchasing a car. He took his time an was very attentive to our wants and needs. Thanks Joe! Wally and Ruth More

Excellent Fantastic experience. Salesman Ron and Manager Kelly went out of their way to accommodate a tricky out of state transaction. The one-price policy is c Fantastic experience. Salesman Ron and Manager Kelly went out of their way to accommodate a tricky out of state transaction. The one-price policy is clean and honest and doesn't make you feel the salesperson is working against you. More

Good sales people, unsure of service department Bought a 2013 ford flex, paying 28,000 for it. Great vehicle. Impressed. Yes. But... Not even owned for a month and front and rear passenger side ligh Bought a 2013 ford flex, paying 28,000 for it. Great vehicle. Impressed. Yes. But... Not even owned for a month and front and rear passenger side lights fogging and condensation appears. Mike who sold us the vehicle was great. Very knowledgeable about the vehicles. Service I'm not so sure. I had it looked at today. Vincent told me not to worry they will take care of it. Has a four year bumper to bumper warranty and they called me back to tell me parts will cost 1200 and may have to pay a deductible. Better than paying 1200. Yes.... But I shouldn't have to pay a dime. Spend 28,000 on a vehicle and not even had it for a month and already putting money into it. Which things happen but I don't feel I should have to pay this. It's also ford certified. I did call and leave mike a message to see if anything can be done. Giving them the benefit of the doubt. And a chance to make it right. I'll never go back to Gurley leep ford ever again. First time was ridiculous. Jordan as far as sales go did a good job. Service and management not so sure. We will have to see when parts come in how well they will take care of a new customer paying 28,000 dollars for a car and it's just minor repair but... 1200 for front and rear lights?? I dunno. We will see. I could not rate quality of service due to the fact that they have not responded back or completed the work yet. More

Lacking Service Department 8/6/2015 I am traveling and my oil light came on so I Googled Toyota dealerships and Jordan's Toyota came up. I stopped in to see about getting an oil 8/6/2015 I am traveling and my oil light came on so I Googled Toyota dealerships and Jordan's Toyota came up. I stopped in to see about getting an oil change. I was met by the Assistant Service Manager and explained the problem, granted, I didn't have an appointment but was told they could work me in. I proceeded to tell him it was a fleet vehicle to which he replied I would be interrupting his lunch because he would have to make a phone call to get the approval so therefore he couldn't take care of me today. What kind of service is that? More

Awesome Service Had slept in for my service appt...called Jordan and they took me anyway and did the recall work at the same time...I can not say enough good things a Had slept in for my service appt...called Jordan and they took me anyway and did the recall work at the same time...I can not say enough good things about Jordan Ford and their service dept...Thank you so much!! More

Great experience! I HATE car shopping. I'm in a bad mood before I even get to the dealership. The people I encountered at Jordan were exemplary in their ability to ov I HATE car shopping. I'm in a bad mood before I even get to the dealership. The people I encountered at Jordan were exemplary in their ability to override my negativity and make my car-buying experience pleasant, even enjoyable! I first encountered Marlon because I was looking at the Toyota RAV-4. My son had suggested I look at a Ford Escape, so Marlon escorted me over to the Ford side and introduced me to Joe Hayden. There was no pressure to buy one over the other. Joe showed me the Ford Escape and I decided a couple of days later that's the car I wanted. I went back to Jordan and while Joe was busy with another customer, Casey took over. I never felt ignored because there was always someone to answer questions (and I had a lot!). Everyone assured me when I picked up my car that they are there to help and to feel free to come back or call with questions (I am sure I will do both). Great place with wonderful employees. More