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Jones GMC - Service Center

Savannah, TN

4.6
256 Reviews

256 Reviews of Jones GMC - Service Center

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January 01, 2024

Service was told to change engine oil, fuel filter, and air filter. They only changed the engine oil. Also left thing “change air filter” notification on. My wife brought the vehicle. I didn’t know until s More

by awcontractorsllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jillian McGuire
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Jan 02, 2024 -

Jones GMC responded

Update: After looking into this review we can not find a customer associated with awcontractorsllc. We are here to talk with the customer. This review has no name listed nor a date or enough information to resolve at this point. Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message so that I can reach out or call me directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Starla Shaw Jones GMC Management Team (731) 925-4923

December 30, 2023

This dealership is awesome. The service dept and sales department are so friendly and will to help and answer all your questions. I would recommend this dealership to everyone More

by gert842004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Pipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Davis
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Dec 31, 2023 -

Jones GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Jones GMC Management Team

December 22, 2023

This place takes care of their customers during the sale after the sale and won’t find a better place than Jones GMC More

by garryculp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Bizzell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamont Robinson, Amanda Cole
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Dec 26, 2023 -

Jones GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones GMC. Jones GMC Management Team

December 19, 2023

Attentive to our questions. Checked tire pressures with a smile. Gave suggestion for “pulling” issue. More

by ALUDEWIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
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Dec 21, 2023 -

Jones GMC responded

Thanks for sharing your thoughts about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

December 05, 2023

Lifetime warranty with jones is a scam. Just to make you feel better when you sign that final paper work of getting but xxxxed More

by mattdwilson1995
Recommend Dealer
No
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Dec 08, 2023 -

Jones GMC responded

Matt, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please feel free to call (731) 925-4923. Starla Shaw Jones GMC Management Team (731) 925-4923

Dec 08, 2023 -

mattdwilson1995 responded

I had no service record on my vehicle so I was pretty much just left out to deal with the problem on my own. However i am almost sure that the transmission fluid on my wife’s car wasn’t changed by you guys before I bought it. I am sure you guys don’t have any service records on it from when I purchased it with 92,000 miles on it. I recommended everyone that I knew to buy from you guys because of how well you did me on my 2013 Silverado when I had to have a new engine (no service records on it) at 165,000 miles and when my transmission went out in it at 185,000 miles.(no service records on it as well). Both costed me $100.00 each. I believe that my engine was replaced in 2019 and my transmission was changed in 2021. Now that I know how things have changed I will never recommend jones motor company to anyone ever again. Now I am left upside down on a Tahoe that has been nothing but problems since the day that I brought it home. With an additional bill of 3200$ to rebuild the transmission. So until something is done I will continue to drag your name down. Thanks for nothing. Matt Wilson

December 05, 2023

Thank you for your professionalism and great service I look forward to seeing you on my next service needs More

by KEITHIVY
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
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Dec 05, 2023 -

Jones GMC responded

Keith, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones GMC. Jones GMC Management Team

November 27, 2023

Great service, nice employees, not too long of a wait. Everyone was very nice and helpful. More

by sherryfinley1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Bizzell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole,5 stars
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Nov 27, 2023 -

sherryfinley1955 responded

Every one was very nice

Nov 27, 2023 -

Jones GMC responded

Thank you so much for your kind words, Sherry, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

November 19, 2023

Such nice employees and helpful too. Treated me very well and explained what was done to my car after it had been serviced. Nice waiting area in service department. More

by Sookiebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins and Shane the mechanic.
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Nov 20, 2023 -

Jones GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

November 17, 2023

Professional service department. Detailed work and pricing explanations before work was provided. Offered convenience of a car to pick child up from school if work wasn’t completed b More

by tinaarnold1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Pipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Jones GMC responded

Thank you, Tina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones GMC. Jones GMC Management Team

November 15, 2023

Everything was very professional and nice lobby to wait in . We will be coming back to this location More

by bmamaonthehill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 15, 2023 -

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Jones GMC Management Team

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