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Jones GMC

Savannah, TN

Overview
Employees
Reviews
Vehicles
4.6
401 Reviews
Drivers from Savannah and Southwest Tennessee come to Jones GMC knowing we provide the full automotive experience. Friendliness. Expertise. Resources. We provide it all at our GMC dealership in Savannah, TN. Thanks to helpful sales, finance, and service teams, your car shopping and vehicle maintenance needs are met to the letter.
Contact Dealership

545 Florence Rd

Savannah, TN

38372

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Showing 401 reviews

November 15, 2023

Everything was very professional and nice lobby to wait in . We will be coming back to this location More

by bmamaonthehill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 15, 2023 -

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Jones GMC Management Team

November 08, 2023

Everone seemed to be very friendly and courteous. Didn’t have to wait very long More

by SAMMY38450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Cole
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Nov 09, 2023 -

Jones GMC responded

Sammy, Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad Amanda was able to help, and we hope to see you again! Jones GMC Management Team

October 31, 2023

Thanks Adam for coming getting me off the side of the road . Ms. Rebecca for making me feel better on the phone . Thank you for getting me back on the road before you said . More

by marilynlambert03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson and Ms. Rebecca
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Oct 31, 2023 -

Jones GMC responded

Marilyn, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

October 29, 2023

Service people were very friendly and helpful. They explained everything to me about what they had done to my vehicle. All was great! More

by DEBA655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. ?
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Oct 30, 2023 -

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC, we look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

October 29, 2023

Nicole the service writer did an awesome job in getting my vehicle repaired in a timely manner when I was in a rush before leaving the state for a funeral. More

by Call-13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service _ Nicole
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Oct 29, 2023 -

Call-13 responded

Great service in a timely manner.

Oct 30, 2023 -

Jones GMC responded

Thank you for your business and this review. We're happy to hear Nicole was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

October 12, 2023

The team was very polite and helpful when going through the car buying process. Tori was easy to deal with! More

by trippharbin01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Jetton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tori Sweat, Lamont Robinson, Amanda Cole
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Oct 13, 2023 -

Jones GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Jones GMC Management Team

October 12, 2023

Took way longer than expected, then run over closing time so vehicle was not fully set up. Have been trying to finish the set-up for 5 days now without success. After sale service is less than expected More

by wtmcdonald2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keelan Davison
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Jones GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jones GMC Management Team

Oct 16, 2023 -

wtmcdonald2003 responded

establishing trade in value took way too long (not your average trade in). Complete new front end parts including driveshafts, universals & axles, ball joints, tie rods, shocks. Complete rear hubs, seals. new brakes, rotors and calipers on all four. new universal joints, new radiator. list goes on. Well over $7K in new parts in last 6 months alone. Delivery of truck was simple here's the keys! Warranty systems not set up, onstar not set up, LoJac not set up My GM not set up. Drove in next day as recommended by sales associate, but no service department so no set up of any of the above. That experience alone was very unprofessional. Like I had the truck I paid my money, now deal with the service guys, not us, the sales team. Following multiple efforts to get everything set up, I was told that there was a recall that needed to be done before the onstar could be set up???? This is after the above mentioned multiple efforts?? WHY was this not taken care of before delivery??? Now I have the truck at my work location in Kentucky, how am I suppose to bring the truck into your service department, when I am 180 miles away? Onstar rep indicated that I could not take the truck to another GM dealer here in Paducah KY due to different numbering issue with the onstar. So I have the truck but not with all the features that were sold to me, and virtually impossible to have the required work done anywhere except at Jones. Note a happy camper!

October 12, 2023

Good friend people at the dealership at Jones GMC Florence Road Savannah I want to thank the sell person that help me More

by mcgown.john102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Pipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Wallace
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Oct 13, 2023 -

Jones GMC responded

Thank you for your business and this review, John. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

October 06, 2023

Awesome staff, they're always friendly and attentive. They answer any questions you may have and they act like they appreciate your business. More

by BARRYEDGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 06, 2023 -

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

October 03, 2023

They were very friendly and considerate to your needs. They did everything in a timely manner. I was very well please. More

by Mzlu1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Cummins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

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