Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Jones GMC

Savannah, TN

Overview
Employees
Reviews
Vehicles
4.6
401 Reviews
Drivers from Savannah and Southwest Tennessee come to Jones GMC knowing we provide the full automotive experience. Friendliness. Expertise. Resources. We provide it all at our GMC dealership in Savannah, TN. Thanks to helpful sales, finance, and service teams, your car shopping and vehicle maintenance needs are met to the letter.
Contact Dealership

545 Florence Rd

Savannah, TN

38372

Directions

By Type

Showing 401 reviews

December 18, 2023

The service department at this dealership is an absolute joke. I tried 4 times to talk with someone in the service department and left a call back number. No one has returned my call . I stayed on hold 15 More

by gbsmith580
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I didn't get to speak with anyone.
Report | Print
Dec 21, 2023 -

Jones GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Starla Shaw Jones GMC Management Team (731) 925-4923

December 17, 2023

Awesome staff and salesman. I just talked to them in the phone and always helpful and courteous. Answered all my questions! Great dealership! More

by Auni
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keelan Davison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

December 05, 2023

Lifetime warranty with jones is a scam. Just to make you feel better when you sign that final paper work of getting but xxxxed More

by mattdwilson1995
Recommend Dealer
No
Report | Print
Dec 08, 2023 -

Jones GMC responded

Matt, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please feel free to call (731) 925-4923. Starla Shaw Jones GMC Management Team (731) 925-4923

Dec 08, 2023 -

mattdwilson1995 responded

I had no service record on my vehicle so I was pretty much just left out to deal with the problem on my own. However i am almost sure that the transmission fluid on my wife’s car wasn’t changed by you guys before I bought it. I am sure you guys don’t have any service records on it from when I purchased it with 92,000 miles on it. I recommended everyone that I knew to buy from you guys because of how well you did me on my 2013 Silverado when I had to have a new engine (no service records on it) at 165,000 miles and when my transmission went out in it at 185,000 miles.(no service records on it as well). Both costed me $100.00 each. I believe that my engine was replaced in 2019 and my transmission was changed in 2021. Now that I know how things have changed I will never recommend jones motor company to anyone ever again. Now I am left upside down on a Tahoe that has been nothing but problems since the day that I brought it home. With an additional bill of 3200$ to rebuild the transmission. So until something is done I will continue to drag your name down. Thanks for nothing. Matt Wilson

December 05, 2023

Thank you for your professionalism and great service I look forward to seeing you on my next service needs More

by KEITHIVY
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
Report | Print
Dec 05, 2023 -

Jones GMC responded

Keith, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones GMC. Jones GMC Management Team

November 30, 2023

The truck has bad scratches on the left front fender and bumper. Was hidden in the pictures. I informed them I was 4 hours from them and they refused to tell me about the scratches till I got there. It wa More

by jimmybuckles
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Will Jetton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Pipes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Jones GMC responded

We sincerely apologize that your experience did not meet your standards or ours. If you would like to call to speak with someone please call 731-925-4018 and ask for Starla Shaw.

Nov 30, 2023 -

jimmybuckles responded

Nope!!

Dec 08, 2023 -

Jones GMC responded

Thank you, Mr. Buckle, for accepting our offer to cut the price of the vehicle regarding scratches. Our records indicate that on Dec. 5, 2023 you called in a purchased a warranty. We were pleased to assist you.

Dec 08, 2023 -

jimmybuckles responded

I drove four (4) hours one way. I get there and was was told a lie. "MR. Buckles, we just seen these scratches thirty (30) minutes ago" funny how they were found just before me getting there. All I want from your dealership is to own up to the lies I was told.

November 27, 2023

Great service, nice employees, not too long of a wait. Everyone was very nice and helpful. More

by sherryfinley1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Bizzell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole,5 stars
Report | Print
Nov 27, 2023 -

sherryfinley1955 responded

Every one was very nice

Nov 27, 2023 -

Jones GMC responded

Thank you so much for your kind words, Sherry, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

November 27, 2023

Found a vehicle online that I wanted. Very easy purchase start to finish. Very satisfied. More

by Steven.karpati
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes Cummins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Jones GMC responded

Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, Steven, and we hope to see you again! Jones GMC Management Team

November 19, 2023

Such nice employees and helpful too. Treated me very well and explained what was done to my car after it had been serviced. Nice waiting area in service department. More

by Sookiebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins and Shane the mechanic.
Report | Print
Nov 20, 2023 -

Jones GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

November 17, 2023

Professional service department. Detailed work and pricing explanations before work was provided. Offered convenience of a car to pick child up from school if work wasn’t completed b More

by tinaarnold1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Pipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Jones GMC responded

Thank you, Tina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones GMC. Jones GMC Management Team

November 16, 2023

Wesley was a great salesman and was very knowledgeable of the vehicle I purchased. He even followed up after the sale. More

by jscummins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Jetton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Cummins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wes and the team met your expectations. Thank you again for choosing Jones GMC, we look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

1
...
26
27
28
...
41