Jones Chrysler Dodge Jeep RAM

Reason for Visit: I brought my 2004 Dodge Ram into Reason for Visit: I brought my 2004 Dodge Ram into Jones for 60K service on March 2. 60K service includes oil change, change transmission fluid, ch Reason for Visit: I brought my 2004 Dodge Ram into Jones for 60K service on March 2. 60K service includes oil change, change transmission fluid, change front & rear differential fluid, change transfer case fluid, replace pugs and plug wires, drain, flush and fill coolant system, and change power steering fluid. Dawn’s performance: Dawn Mitzel reviewed my service history with me in person when I dropped off the vehicle recommending necessary services and advising what was optional. Even though the power steering service is part of the 60K service, she found in my service history that this was completed 3 months ago when I had a boot cover replaced. This saved me over $100! She than scheduled a loaner vehicle for me to use while my truck was serviced so I was not without a vehicle. Later that day, I received a phone call from Dawn to update me on the progress and review additional items recommended by the technician. She informed me my front breaks were in need of replacement but and the rear brakes are also worn but would be safe if I wanted to wait until the next oil change. I opted to have both axles done and hold off on the plug and wire replacement until the oil change. Dawn and the rest of the Jones Chrysler team constantly exceed my expectations for service. I have never been treated with such respect by another car dealership. They understand what cars mean to people and do their best to make service enjoyable, not a chore. The facility: Jones Chrysler is a clean facility and offers complimentary hot dogs with an excellent selection of condiments, free pop-corn, and spacious seating area with Wi-Fi access if you are waiting (did not use this time but I have in the past) Service Review: All service was performed as requested and my truck continues to be road worthy. Final Comments: Even though I did not purchase my vehicle at Jones, I will continue to have it serviced here. When I am in the market for a new vehicle, I will undoubtedly purchase from one of Jones dealerships. Mike Gerrity – Jones Customer More

Mr. Millay was a most knowledgeable and personable individual. Estimated the job to the penny. Delivered on time. First time going to Jones Jeep with my newly acquired used jeep and based on the servi individual. Estimated the job to the penny. Delivered on time. First time going to Jones Jeep with my newly acquired used jeep and based on the service will continue. GREAT DEALERSHIP. I have no futher comments other than I would recommend Jones Chrysler Dodge Jeep dealership to anyone interested in purhasing a new or used car or just in need of excellent service on there existing automobile. Oh, I came without a appointment and they were still abl;e yop accomodate me. More

I needed a Maryland State Inspection on my Pontiac Grand AM GT and serviced for brakes and an oil change. I called Jones one Saturday morning, spoke to Dawn Mitzel, and informed her of what I needed done. AM GT and serviced for brakes and an oil change. I called Jones one Saturday morning, spoke to Dawn Mitzel, and informed her of what I needed done. Dawn was very helpful. She told me to come on in and they would get things done that day! Upon my arrival, Dawn got my vehicle right in to begin the work; no waiting. I left for lunch and when I returned,the car was done. Jones Service Department has us as a customer for life, and Dawn Mitzel is the BEST! She was very professional,pleasant and respectful of my time. I would recommend my friends and family to Dawn at Jones for servicing their vehicles. More

Dawn did a great job during our vehicle service! She took extra steps, such as making contact with our warranty service, which saved us money and time. We will surely return to Jones and refer others t took extra steps, such as making contact with our warranty service, which saved us money and time. We will surely return to Jones and refer others to them for service and sales. Again, thanks Dawn for your help. More

Mr. Millay was able to work with me on a fair price for new tires and I hadn't even planned to have them replaced at Jones. It was great to get the new tires since it was in for work anyway. The Jones Junc new tires and I hadn't even planned to have them replaced at Jones. It was great to get the new tires since it was in for work anyway. The Jones Junction staff is always a pleasure to work with, that's why continually return to purchase vehicles. More

I have delt with Jones for the last 7 years, I have alway been satisfied with the service. Gary Millay is the Service Manager I have been dealing with. Gary is knowledgable, fair, responds to questio alway been satisfied with the service. Gary Millay is the Service Manager I have been dealing with. Gary is knowledgable, fair, responds to questions thoroughly and is truthfull about what service is needed and wait times. Gary is one reason Jones has my trust. More

I went in to Jones knowing exactly what I wanted. I filled out some paperwork, had some lunch, got my nails done and test drove a model similar to the Jeep I wanted. The Jeep I wanted was not on the l filled out some paperwork, had some lunch, got my nails done and test drove a model similar to the Jeep I wanted. The Jeep I wanted was not on the lot, but Steve and the team at Jones made it happen and I took delivery of my car one week after stepping on the show room floor. Financing was a breeze and we even had some constructive criticism to offer regarding service and by the time I picked up my new car, a change had been made to cater to our needs. The crew at Jones did a great job and this car is everything I wanted and more! More

Took vehicle in for oil change, tire rotation. key fob problem, and engine noise. Met with Gary Millay and was taken care of promptly and professionally. Mr. Millay lined up a loaner vehicle and kept me p problem, and engine noise. Met with Gary Millay and was taken care of promptly and professionally. Mr. Millay lined up a loaner vehicle and kept me posted through out the entire process of timelines and the repair itself. Comunication is very important to me and Mr. Millay did just that, kept me imformed. My hat is off to Jone's and their staff, especially Mr. Millay Roger Sullivan 443-910-2631 More