Jones Chrysler Dodge Jeep RAM

Terrible service Recently took my Rubicon in to have both Universal Joints replaced. Immediately after both front axle seals were leaking. My friend is a mechanic for Recently took my Rubicon in to have both Universal Joints replaced. Immediately after both front axle seals were leaking. My friend is a mechanic for Adams Jeep looked at it and said that the shafts were not aligned when they were put back in. I called and emailed Jones, dropped the vehicle off and they told me that there mechanic saw residual oil from the seal when they did the U-Joints but failed to tell me. Had I been notified when they had the axles out for the U-Joint replacement I would have replaced them, but that wasn't the case. In addition they told me that the shafts can not be misaligned which is not true, there is a guide when installing the shafts. They wanted to give me a "discounted" rate of $700 + dollars now to replace both axle seals. NO THANK YOU, I will NEVER be back there nor will I recommend their business. More

Poor troubleshooting I brought my Grand Cherokee in for a dash replacement and asked them to troubleshoot a no start condition and brake squeak/chirp. The dash was repl I brought my Grand Cherokee in for a dash replacement and asked them to troubleshoot a no start condition and brake squeak/chirp. The dash was replaced, but a few trim pieces I had to remove and reposition because they were not seated properly. One trim piece is broken and is loose in the dash. The no start condition they said could not be recreated, so they did not troubleshoot or fix. Even if they could not recreate I would have hoped they at least troubleshot and checked out. This no start issue still exists. The brake chirp/squeak was not heard, but they said they checked the brakes, bearings and driveshafts out with no findings. 10 minutes after I picked up the car, I had to return to take the tech for a ride and show them, let them hear the squeak. I troubleshot and fixed the issue myself (out of adjustment parking brake pad). Extremely disappointed in the level of service, work and professionalism displayed. More

Liars Finance Department lied to me about how the vehicle would be titled and changes the story two weeks after the deal is done. The car was supposed to b Finance Department lied to me about how the vehicle would be titled and changes the story two weeks after the deal is done. The car was supposed to be titled in both my and my co-signers name and we get a phone call two weeks later saying that has changed. This is something that should have been done at the time of the deal not two weeks later putting our whole situation into a chatotic situation. When the story changes weeks later that is extremely unprofessional and I will never purchase a vehicle from Jones again nor recommend anyone else purchase a car from Jones. More

Great Customer Service from Barry Was at the dealership a little longer than I anticipated and wanted to be but Barry Barnes made the experience pleasant and did well with relating on Was at the dealership a little longer than I anticipated and wanted to be but Barry Barnes made the experience pleasant and did well with relating on several topics. More

Smooth and Friendly. Our sales representative COLLIN was very patience and helpful. Every request I needed information about, he got all my questions answered. He was also Our sales representative COLLIN was very patience and helpful. Every request I needed information about, he got all my questions answered. He was also very honest and he made me feel very comfortable. More

Excellent! Jones Junction employs the most knowledgeable, professional, hardest-working, efficient, courteous, and friendly staff to deliver - I believe - the ab Jones Junction employs the most knowledgeable, professional, hardest-working, efficient, courteous, and friendly staff to deliver - I believe - the absolute best car-buying experience available anywhere. Highly Recommend!! More

While traveling thru Maryland I received five star treatment While I was traveling thru Maryland I was towing a RV when my Dodge Ram truck started having mechanical problems. Keep in mind that I was a hundred m While I was traveling thru Maryland I was towing a RV when my Dodge Ram truck started having mechanical problems. Keep in mind that I was a hundred miles from my home and the issue in my truck needed to be addressed before I traveled over Two hundred miles or the truck would go into an automatic five miles an hour. I called several Ram dealerships hoping to get my vehicle immediate attention. Because it was Saturday all the dealers couldn't help me until Monday at the earliest. Upon calling Jones Ram Trucks I received a five star treatment even though I didn't buy my truck at the dealership. After speaking to Jordan Boller he assured me that he would get me back travelling by the end of the day and was he right. He had a driver drive to another dealer to pick up the parts needed, saw that I had a shuttle to the mall while the work was being done. Mr. Boller you are a stand up guy and should receive a raise. More

Excellent service from start to finish From the second we arrived we were treated great. We described the truck we wanted and they had it waiting up front when we arrived. Gave us a great o From the second we arrived we were treated great. We described the truck we wanted and they had it waiting up front when we arrived. Gave us a great offer on my trade in and gave us an even better offer on the truck we wanted. Thank you to the entire Jones Jeep Team. More

Excellent They are great to deal with I couldn't ask for a better experience they really catered to me when I found a couple things to address on my truck. And They are great to deal with I couldn't ask for a better experience they really catered to me when I found a couple things to address on my truck. And they got it fixed right away and gave me a loaner More

My new Durango Went to jones to purchase my Durango. Wow what a great expierence I worked with my salesman Colin he brought the truck down to me and went over everyt Went to jones to purchase my Durango. Wow what a great expierence I worked with my salesman Colin he brought the truck down to me and went over everything on the test drive. Then I was ready to purchase I talked with the managers Gary Hale and George Madore who treated me like family. The deal went so smooth and all addressed my concerns promptly and without hesitation. Then it was time to see the finance dept. I dealt with Ray and again it was so smooth and he went over everything. I can say I'll be buying more vehicles from jones and when my friends and family need vehicles I will make sure jones is their first stop. More