Jones Buick GMC

Poor service I took my GMC for a recall I also have my stabilizer track light on so I decided to let them check it they have my car for five days when I should' I took my GMC for a recall I also have my stabilizer track light on so I decided to let them check it they have my car for five days when I should've took him two hours and no more I got tired of waiting so I decided to pick up my car they charge me a heavy fee and not fix my Sabella track and when I receive my car my battery was uncovered my back hood the clips and are we doing one loose and out they did a terrible job and they still charge me a heavy fee and they did not do anything to it but take my money they didn't even give me a solution to the fixed I will never take my car there again beware of this dealer there are rip off artist More

Trustworthy In all honesty I was impressed with just merely walking into the showroom - very welcoming. That was a good beginning. My son and I were then introd In all honesty I was impressed with just merely walking into the showroom - very welcoming. That was a good beginning. My son and I were then introduced to Steve - well that was a definite connection. I test drove the HR-V after he provided a thorough review of the interior. This was a new experience for me from going from a 2004 Pontiac Grand Am to a 2017 HR-V. I alone was having anxieties of either leasing or owning and then which vehicle. Steve is what I feel what all sales people should be!! I mean that in the most sincere way. Professionalism but with a bit of humor (that was great). Gotta tell you, even though my son, Matt was there for support I would've felt just at ease with Steve alone. Love my HR-V - More

New Car Purchase Purchased a new Honda Accord from Jones in Lancaster. This was our first Honda vehicle and we are extremely pleased with the results. From our sales Purchased a new Honda Accord from Jones in Lancaster. This was our first Honda vehicle and we are extremely pleased with the results. From our sales person, Kyle Jones to Nick Zachary, the Sales Manager, to discussing the vehicle operation with their Service Manager we cannot say enough as to how informative and supportive they were and how well we were treated by the Jones team! The vehicle is performing well; as expected. Will recommend the entire Jones team for the helpfulness and integrity they bring to the car purchase experience! They enjoy and take pride in their work selling the Honda brand, and do work to make it pleasant for the customer! More

Needed bigger vehicle We had a wonderful experience at Jones. We needed a bigger vehicle and Nick Zachary helped us out quickly and was able to figure out what our needs we We had a wonderful experience at Jones. We needed a bigger vehicle and Nick Zachary helped us out quickly and was able to figure out what our needs were and to fit our budget. It was a great experience and Steve, who helped with the sale was also very helpful with the finishing process of the purchase. We are very happy with the car and the entire process! I would recommend to anyone! More

New car buying experience We recently purchased a new CRV for our daughters Birthday. We did our homework and went to a couple of dealerships, but Jones Honda, particularly Cri We recently purchased a new CRV for our daughters Birthday. We did our homework and went to a couple of dealerships, but Jones Honda, particularly Cristian our salesman, made us feel right at home. He did a fantastic job explaining the vehicle in detail to my daughter on her test drive! He was very patient and considerate, no pressure, while we were deciding between two vehicles. I had gotten a cheaper quote at another dealership but Cristian matched that without any question and made our family feel very comfortable with our buying experience. Also, made sure my daughter had a special Birthday with balloons on her car, she was so happy! Definitely will return! More

great service We worked with Kirk and he was great! I recommend him and Jones Buick GMC. Very thorough and went extra mile to help. Thanks very much. We worked with Kirk and he was great! I recommend him and Jones Buick GMC. Very thorough and went extra mile to help. Thanks very much. More

No stress Who has time to drive around looking for a car? I made 1 call to Kirk told him what I needed within 1 hour we had a car. Who has time to drive around looking for a car? I made 1 call to Kirk told him what I needed within 1 hour we had a car. More

Excellent Customer Service & Knowledge I couldn't be more pleased with my new 2016 Acadia and the outstanding help & customer service we received at Jones. Kirk Newcomer was knowledgable an I couldn't be more pleased with my new 2016 Acadia and the outstanding help & customer service we received at Jones. Kirk Newcomer was knowledgable and helpful through every step of the process. We told him what we wanted and he didn't rest until he found it for us. I would definitely work with Kirk again in the future. More

excellent customer service, go above and beyond the normal. Kirk newcomer was a great salesmen did everything he said he would. Very easy to deal with and very helpful. Great buying experience from the beginni Kirk newcomer was a great salesmen did everything he said he would. Very easy to deal with and very helpful. Great buying experience from the beginning to the end of financing. Matt in financing explained everything and was also very helpful. I recommend theses guys to anyone and will return for any other vehicles in the future. Thanks for the great buying experience. More

We want to take a moment to express our appreciation to Kirk Newcomer at Jones Buick in Lancaster, PA for making our car-buying experience so enjoyable. Over the years, we have dealt with many car dealers and h Newcomer at Jones Buick in Lancaster, PA for making our car-buying experience so enjoyable. Over the years, we have dealt with many car dealers and have not met one we were so completely satisfied with; as we were with Kirk. He took time to help us chose the right vehicle, be sure it was completely ready for delivery and was completely set up for our personal use. That included programming our cell phones and garage door opener. Kirk had a very professional, low key approach to customer service. We didn’t feel pressured, as we have with other dealers. Even the tedious process of handling the paperwork was made easy and pleasant. We will highly recommend Kirk Newcomer, and consequently Jones Buick, to anyone who we learn is in the market for a new car. Dennis H. and Lois A. Walters More