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Jones Buick GMC
Lancaster, PA
95 Reviews
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95 Reviews of Jones Buick GMC
January 16, 2025
I bought a 2021 GMC Sierra back in August 2024. Mike Rush was super helpful and professional. Early in January 2025 I called about a tire pressure issue. It turns out when the dealership rotated Mike Rush was super helpful and professional. Early in January 2025 I called about a tire pressure issue. It turns out when the dealership rotated the tires, they didn’t reprogram the tire sensors to match. , as they did all the work from day 1 being a lease for 3 years. All the tires and indicators didn’t match up I called to talk to Mike but, he didn’t work there anymore so I talked to whoever answered the phone. That guy wouldn’t give me the time of day, I asked if he could just reprogram the tires since the problem originated there. He said I do t owe you anything! Wow, I guess once they sell you the truck you are dead to them. I went to a tire place and they did that for free. Such an easy fix to make a customer happy and they blew it. I will never buy from them again. I ended the call with if Mike Rush was there he would have helped me. They never even bothered looking up my name, sale, or truck history. I later looked on GMC rewards and saw I get a free tire rotation. He would have known that if he bothered to look. Again they lost a customer over something so easy to fix that was their mistake to begin with. If I knew where Mike worked at I would buy from them next. More
by wildbill1057x
Employees Worked With
Mike Rush
September 03, 2023
Jones Buick was an amazing experience especially with Michael Matarazzo. He seemed to know what my husband and I would like. We went to look at one vehicle and didn’t care for it and he didn’t try to up Michael Matarazzo. He seemed to know what my husband and I would like. We went to look at one vehicle and didn’t care for it and he didn’t try to up sell it. We did end up with the perfect Suv More
by Pearl
Employees Worked With
Michael Matarazzo, Ian and Doe who first answered the phone from that call they had me
July 03, 2021
Outstanding experience with Jones Buick GMC! I drove all the way from North Carolina to buy a truck. Sterling Plank made the entire experience smooth and easy. Sterling answered all my questions, even on hi the way from North Carolina to buy a truck. Sterling Plank made the entire experience smooth and easy. Sterling answered all my questions, even on his day off! Extremely professional and thorough. Would love to do business with him again. By far, the best vehicle buying experience I’ve had! More
by jesseandanne
Employees Worked With
Sterling Plank
February 23, 2021
It was a pleasure working with Alex in selecting my next car he was very patient very detailed and I am really appreciative to meet Alex for the first time great job thank you very much car he was very patient very detailed and I am really appreciative to meet Alex for the first time great job thank you very much More
by lzburross
Employees Worked With
Alex Haus
February 16, 2021
This dealership is the best ever!Our sales person Dakota This dealership is the best ever! Our sales person Dakota was honest, and super efficient...his attention to me his customers was outstanding... Than This dealership is the best ever! Our sales person Dakota was honest, and super efficient...his attention to me his customers was outstanding... Thank you! More
by gpmf23
Employees Worked With
Dakota
January 25, 2021
Jones salesman (Plank) was very professional. He did Jones salesman (Plank) was very professional. He did not try to hide anything. If he did not know the answer to our questions he simply told us tha Jones salesman (Plank) was very professional. He did not try to hide anything. If he did not know the answer to our questions he simply told us that he wasn't sure, but the did research to give us an honest true answer. On that day, our original intent was to just look @trucks. After dealing with Plank, we made the purchase. More
by Makauskastedj
Employees Worked With
Sterling Plank
January 23, 2021
My experience at Jones is always a positive one. This was the third new vehicle I've purchased from the Jones Family of Dealerships. Nick Duran was very attentive and is continuing to assist me even aft was the third new vehicle I've purchased from the Jones Family of Dealerships. Nick Duran was very attentive and is continuing to assist me even after the sale with adding accessories to the vehicle. Highly recommend. More
by michasnyde
Employees Worked With
Nick Duran
December 21, 2020
Nick Duran and everyone at the dealership was extremely helpful and kind! We recently moved to the area from out of state which made the trading/buying more difficult. The team at Jones GMC made the transa helpful and kind! We recently moved to the area from out of state which made the trading/buying more difficult. The team at Jones GMC made the transaction easy! More
by stephani.davis
Employees Worked With
Nick Duran
August 25, 2020
Jones went above and beyond on our recent transaction, we bought and titled a car out of state, we changed our mind, bought another and they made everything painless, I know we were not painless to them!! Gr bought and titled a car out of state, we changed our mind, bought another and they made everything painless, I know we were not painless to them!! Great Job!! Well Done!! and Perfect, Thank you Jones Team...Dakota, Alex Joe and Jeff !! More
by Sophie
Employees Worked With
Dakota, Alex, Jeff and Joe
