Jones Buick GMC

No concern with Safety of driver At the end of June my wife and I looked at a used 2009 Pontiac Vibe at Jones Buick as present to our son who recently graduated from College. At my fi At the end of June my wife and I looked at a used 2009 Pontiac Vibe at Jones Buick as present to our son who recently graduated from College. At my first visit, I asked to test drive the car and was told I couldn’t take it on the road because the car needed some service done, including work related to safety reason. The salesperson stated that the work would be completed and included as part of the purchase price. The car needed a valve cover gasket, an oil pan gasket, front sway bar links replacement and a PA safety and emission inspection. I figured, after this work/service done it would be a decent first car for my son. Without having the chance to test drive the car, Jones Buick requested a hefty $1,000 deposit before completing the service work on the vehicle and needed a commitment to buy. I’ve never seen this before in my life, anywhere, not even at used car dealers. I talked to the salesperson again and was reassured that Jones Buick would provide the service worksheet for my benefit and was told that all services will be done professionally without “Playing Games”. After a second visit to look it over again with my wife, we decided to commit and purchase the car assuming the car would be repaired and serviced as agreed. After we paid the $1,000 deposit, the car was ready for pickup after a week, despite the salesperson mention of just a couple days. On the day we picked up the car, we were then allowed to drive it on the road. The car displayed a significant shake at the steering wheel and brake pedal. I then told the salesperson that the brakes should be replaced. He replied that their mechanics had concluded that nothing was wrong with the brakes and that the car was safe and had passed safety inspection “With Flying Colors”. After we had paid cash for the car and stated that the car was not safe due to the terrible shakes, we had no other choice but to drive home. The following day I took it to my local mechanic to perform a thorough inspection of the steering and brake components. He concluded that the front rotors were warped or “out-of-round” is the right terminology. He stated that the car should have never been allowed to be driven this way and that no reputable shop would have passed this inspection. The fact that Jones Buick put my son’s safety and his life at grave danger makes me very upset. The bottom line here is that Jones Buick are engaging in shady practices by passing inspection of their used car knowingly that the vehicles are unsafe. This also makes me question the integrity of the other work/services they performed on the car I had just purchased from them. I am now out of pocket another $325 for new brakes that Jones Buick specifically stated didn’t need to be done and for which they passed the safety inspection knowing the vehicle was unsafe to be driven while jeopardizing the life of my son. I will never deal or recommend this dealer to anyone, and I have lodged a complaint with the BBS about the shady practices Jones Buick is engaged with regards to safety inspection. This dealer is not honest, has no integrity and do not care about your safety. More

Highly recommend Jones Buick GMC of Lancaster...absolutely worth the drive if you are a quite a few miles away. Dakota and the staff at Jones Buick were beyond helpful and professional Lancaster...absolutely worth the drive if you are a quite a few miles away. Dakota and the staff at Jones Buick were beyond helpful and professional through out the process of buying a brand new GMC Sierra. Greatly appreciate the assistance and I would recommend to all family and friends. I would absolutely be returning to this dealer for any and all additional vehicle purchases. Thanks again!! More

2500 Denali hd Bought a beautiful 2500 hd Denali. Quick and safe during the coronavirus Very good people to work with, very professional. excellent service recomme Bought a beautiful 2500 hd Denali. Quick and safe during the coronavirus Very good people to work with, very professional. excellent service recommended highly visit this dealership More

Great "Old School" way of doing business there !! Purchased a Beautiful Certified Preowned 2016 Buick Enclave Premium in early December 2019. Dealing with Sales associate Ron Henry and Sales Manger Je Purchased a Beautiful Certified Preowned 2016 Buick Enclave Premium in early December 2019. Dealing with Sales associate Ron Henry and Sales Manger Jeff Siegrist was as good as it gets. They were both very accommodating and answer my tons of questions. I am a retired guy who has spent many years in the automotive / heavy vehicle industry so I want ALL the straight facts! So when I found this Enclave on GM's Certified web site, and contacted the Jones dealership, Ron Henry immediately responded to my email and we then chatted via phone. I live in Bucks Co., PA about 80 miles from Jones Buick GMC of Lancaster, PA. The Enclave was everything I was searching for and they represented the car with 100% accuracy. Jeff Siegrist even sent me a video of the Enclave before I drove out to see the car! That to this old car guy.....that is " Old School" and that impressed the devil out of me !! Well, I got there, test drove it and closed the deal.....no B.S. , even their F & I guy was a real gentleman and very pleasant to deal with. If you are local to Jones and looking for a vehicle, new or used......take my advice and don't waste your time shopping anywhere else......get there and tell them that Big Jack ….that old car guy, told you to give them a whirl ! You won't be disappointed. More

Everything you want in car buying I drove 2.5 hours to get my new 2018 Regal TourX. Joe, the floor manager was very professional and answered all my questions via email, text or phone I drove 2.5 hours to get my new 2018 Regal TourX. Joe, the floor manager was very professional and answered all my questions via email, text or phone call. I also worked with Ron and he sorted out my other questions. When I arrived he showed me features and took me on a test drive. After that I met with the Business manager and sorted out the paperwork. Overall is was a great experience buying my first new car but 5th GM product. Joe even ordered cross bars and tire inflator for me. More

Great Experience - No frills Jones GMC was an all around great experience. Everyone I met and worked was very nice, honest and helpful. It began with my salesman Dakota Parsons. H Jones GMC was an all around great experience. Everyone I met and worked was very nice, honest and helpful. It began with my salesman Dakota Parsons. He was especially helpful in helping me get to a price that I could accept. He worked with me and did everything he possibly could to help get to price down. Again, he was hones and extremely helpful. I greatly recommend Jones GMC and Dakota Parsons. More

Great Experience My wife and I turned in a Chevy Equinox lease, and needed something larger. We researched and liked the GMC Acadia. Dakota and Tom were great to dea My wife and I turned in a Chevy Equinox lease, and needed something larger. We researched and liked the GMC Acadia. Dakota and Tom were great to deal with, Dakota spent a lot of time with me, and with Tom's help worked to find us a deal that worked for our needs. Bought it in the morning and picked up our Silver Acadia in the evening, went smooth, even the paperwork didn't take more than 10 minutes to fill out for our new lease. We are looking forward to our larger vehicle, and how it will help us over the next several years. The Acadia is a nice ride, looks great, good styling and comfortable. Well done Jones and GMC. John Thorsen More

Outstanding service and dealings My husband and I recently purchased a Buick Regal. We dealt with Dakota Parson and Joe Flowers. Great guys to deal with and highly recommend to everyo My husband and I recently purchased a Buick Regal. We dealt with Dakota Parson and Joe Flowers. Great guys to deal with and highly recommend to everyone. They listen and take care of what your exactly looking for and want. They answer any questions. We dealt with this dealership on other car purchases in the past and keep going back to them. Due to the outstanding service and deals you get with them. They know the cars they are selling and answer and go over every detail to show you how to use the features. They want you to be comfortable with your new purchase. Awesome sales and service. Can not say enough of the great sales and service. Top notch dealership with that kind of employees. So how can you not continue to go back and deal with these guys years after years. I suggest anyone go there and give them a chance. They will continue to get our business in the future again. More

Superb Service Dakota Parsons & Joseph Flowers are easy to work with . My husband & I went in to look at a used Acadia , but we fell in love with a new one. Dakota Dakota Parsons & Joseph Flowers are easy to work with . My husband & I went in to look at a used Acadia , but we fell in love with a new one. Dakota worked with us on many different options to buy until we were comfortable, and convinced that we truly wanted the vehicle which we purchased. Truly Professional Grade service! Dakota went out of his way to make sure that my husband and I both were treated with respect as customers, and never pressured the sale. We wound up with a new vehicle and will make sure that we'll become repeat customers of Dakota. We walked away 100% satisfied . More

Phenomenal dealership Great dealership to deal with! Salesman’s know the vehicles and are great at answering questions. Staff is friendly and helpful. They worked with us t Great dealership to deal with! Salesman’s know the vehicles and are great at answering questions. Staff is friendly and helpful. They worked with us to get us the monthly payments that we wanted, they made extra phone calls for us. They got us exactly what we wanted. The process of buying a car was extremely easy, they had it all very orderly. Tom Kelley from the used car dealership was phenomenal to work with. Was not overly pushy, but was helpful. Have lots of options of used and new vehicles. They won’t disappoint you, go see them! More