Johnson Volvo Cars Durham

Johnson Volvo in Durham provides top notch service. I was looking to trade in my leased XC90 for a new XC90 and they delivered exceeding my expectations. I was immediately greeted with kind hospitality I was looking to trade in my leased XC90 for a new XC90 and they delivered exceeding my expectations. I was immediately greeted with kind hospitality from the receptionist, Brandee Stamper, and met with the Sale Manager, Peter Pokorny. Peter wanted to know exactly what I was looking for and how he could best serve me. He then introduced me to Tom Higgins as my salesperson, who was extremely knowledgable about the XC90, features, functionality and suggestions for how it would work best for me as a mom. Tom was also very personable and funny, which made the whole shopping experience enjoyable. After we agreed on the new lease purchase details, Jason Bruzzichesi (Finance Manager) Tom and Peter had everything ready for me to come in and just sign as I had another commitment to attend after leaving. Tom quickly helped me set up my new car with the technology in the car and provided a thorough explanation of all the features so I felt comfortable once I drove off the lot. Jason (Finance Manager) also realized I was a mom to 2 small children and took care of me when it came down to the additional wear and tear package. I have purchased many cars in the past, and this experience with Johnson Volvo was the most pleasant I have experienced. Tom sent me on my way with a goodie bag to thank me for the business and even left me a voicemail the next day to check-in. I am also very impressed with the level of service they will provide when it comes time to service my vehicle with their valeting service. More

My V60 with only 15,000 miles have been at Johnson Durham for over a week. The ABS stopped working, getting funny readings on sensors and the check transmission warning kept going on. First I was told it was for over a week. The ABS stopped working, getting funny readings on sensors and the check transmission warning kept going on. First I was told it was a software update, fine, they did the update took the car home and same problem occurred again. Next I was told My right front sensor probably needed to be replaced...mind you this car only has 15,000 miles and it is a 2020. so the did that. Still hasn't solved the problem. Now the xxxxxxxx comes. Told that they only have 7 techs working short on 3 and none and I mean none of them can figure out xxx wrong with a practically new Volvo. Mind you I am disabled and need my car. It is my life. We are now into a week with these clowns and no resolution insight. More

Johnson Volvo service is the best in the business. I have never experienced such personalized care. Every single one of their staff is so helpful and goes the extra mile to make sure you're well taken I have never experienced such personalized care. Every single one of their staff is so helpful and goes the extra mile to make sure you're well taken care of. Cars have issues and that's inevitable! Once you drive through their service department, know that you are in the best hands, ever!! More

I had a great experience at Johnson Volvo Cars Durham! I went in looking to buy a new vehicle and was helped out by Cameron. He was very professional and answered all of my questions. I would purchase I went in looking to buy a new vehicle and was helped out by Cameron. He was very professional and answered all of my questions. I would purchase another vehicle here again. More

Roderick Blackburn went the extra mile in making my experience a positive one. Always the professional he gave me a call after the sale to make sure I was happy with my purchase. experience a positive one. Always the professional he gave me a call after the sale to make sure I was happy with my purchase. More

Very pleasant to deal with, no issues. They even checked out and repaired an issue I found during the test drive themselves and made sure it was right before my purchase. They even checked out and repaired an issue I found during the test drive themselves and made sure it was right before my purchase. More

I worked with Rod Blackburn - he is a definite asset to your company! He was very helpful & very patient while I asked many questions regarding the procedures of purchasing a vehicle online, which I have n your company! He was very helpful & very patient while I asked many questions regarding the procedures of purchasing a vehicle online, which I have never done before. He worked with me & also spoke with my partner, when there were questions he wanted answered. The gentleman who delivered the vehicle was also very personable & courteous. I will definitely recommend your company to anyone looking for a problem free, professional customer service experience. Kudos again to Rod, you made this process effortless & I am very happy with my purchase. Thank you very much! More

i just leased a new Volvo last week through Roderick Blackburn, which was an A Plus, positive experience, originally met back in December when I first began looking at another model, who was great to wo Blackburn, which was an A Plus, positive experience, originally met back in December when I first began looking at another model, who was great to work with from the intro, followed-up, but just enough to let me know he was there if & when I was ready, then was very informative, personal, yet professional, non-pressure, but helpful, & quick, when I was ready, which was mainly handed over the phone; the way business should be conducted. I've purchased several cars throughout the years, & know the business, very busy myself, the numbers were presented transparently, & he was attentive to what was important to me, he listened, & answered any questions I had to make sure I understood the full & detail picture, after working to get me the best deal on trade, so I could make an informed decision, which I was able to do very quickly, from his preparation. I could tell he has a serving mentality, & focuses on long term customer satisfaction, is in it for the long haul, I respect & admire, was as consistent after the sale. When it comes time to do another, I'll definitely be dealing with him. More

Roderick made my purchase a pleasant experience. Made it a a relaxing professional environment. He worked with me.,listened and I got what I wanted. I left happy. He knows his business and has a gre Made it a a relaxing professional environment. He worked with me.,listened and I got what I wanted. I left happy. He knows his business and has a great way with customer service. I'd do it again. . More

I had the pleasure of purchasing a used vehicle from this company. I would like to personally thank and mention Rod Blackwell with Johnson Volvo of Durham. He is phenomenal to work with. I couldn't be happie company. I would like to personally thank and mention Rod Blackwell with Johnson Volvo of Durham. He is phenomenal to work with. I couldn't be happier with my purchase and the amazing staff at this location. Rod is your guy, if you are looking to buy! Overall, great experience in all aspects of the process! Thanks Johnson Volvo and Thank you again, Rod. More