Johnson Volvo Cars Durham

I am the original owner of a 2015 XC60 and have done every service at a Volvo authorized retailer. For the last few years, I have used Johnson Volvo Cars Durham. Last Thursday, I went to Johnson Volv every service at a Volvo authorized retailer. For the last few years, I have used Johnson Volvo Cars Durham. Last Thursday, I went to Johnson Volvo to fix an issue with my gearshift. The service techs indicated the need to order a part that would not arrive until Monday. I asked them to overnight the part and the tech said it would arrive by 10:00 am Friday morning. A shuttle driver drove me home. On Friday at just after noon, I called to check on the status of my car and to ask what time the shuttle could pick me up to get the car. The tech said that the shuttle driver was in Virginia and I would have to find my own ride to the dealership. At about 3:00, I received a text from the dealership saying that the technician was really busy and could not get to my car until Monday. I asked for a loaner and the dealership texted that no loaners were available. I was told that I could come get my own car which I refused to do because the repair presented a safety issue. I left a message for the service manager and let them know that my car would need to be ready by no later than 10:00 am on Monday and to schedule the shuttle to pick me up at 9:30 am. On Monday, the dealership texted that the car would be ready by 10:00 am. but no transportation was available. After some back and forth, they indicated that someone would check with the shuttle driver regarding first availability. They did not get back to me until 12:30 or so to let me know that transportation would not be available at all that day. After I arranged my own transportation to the dealership, the staff offered no acknowledgment or apologies for any perceived failures by the dealership. The service manager never returned my call. If “we don’t care” was a person, it would be the service team at Johnson Volvo last week. Over the last few years, I have spent thousands of dollars at Johnson Volvo. The repair in question last week cost $1,500.00. I chose to pay this inflated price because of the convenience and customer service that I expected of a Volvo dealer. However, there was no convenience and there was less than satisfactory customer service. When you tell a customer on a Friday at 3:00 that you can’t repair a vehicle until Monday, the very least you can do is offer a loaner — especially when your inability to fix the car is not the customer’s fault. And when the car is ready on Monday, sending a car to pick the client up is also the least you can do. The very least. To be clear, this review is about more than just this one incident. I have had good experiences at Johnson Volvo, but I also have had several not-so-good experiences. It is not clear why customer service has diminished so severely over the last few years. This is especially true for non-routine repairs. The current approach seems to be “sorry, not sorry.” I love my Volvo but am so frustrated with my experiences with Johnson Volvo and the other Triangle area Volvo retailers. For that reason, I am seriously rethinking buying another Volvo. I hope Volvo Cars USA will read these reviews and enhance the level of service available in the Triangle. Volvo owners deserve better. If you are a Volvo owner and want to explore other service options in the Triangle, here are a few. My neighbor recommends and uses P&A Smith Auto Maintenance in Cary, NC. A person who works at Volvo recommends and uses Swedish Imports in Durham. I personally have had good experiences at Flow Volvo Cars Greensboro. However, you should not consider any of these recommendations as endorsements. Do your own research and explore your options. “Sorry, not sorry” is just not an acceptable customer service approach for an authorized Volvo dealer. More

Would NOT recommend them! They are understaffed and negligent for small repairs. It is very hard to get an appointment here soon unless you have major problems. So, basically, They are understaffed and negligent for small repairs. It is very hard to get an appointment here soon unless you have major problems. So, basically, they only take on big cases & brush off what they consider small problems. I came in because of a noise in my car when I brake near the seatbelt area. Should be obvious to hear it. I brought it in on a weekday, and the head maintenance manager said it's normal. CAP...I never heard this noise in the 2 years I had this car. The noise got worse the day after on a Thursday so I brought it in Friday after having an appointment booked for around 1 PM. Jesse Yoheimer forgot I had an appointment and just asked if I want to leave it here as if it doesn't matter either way. All weekend, NOTHING was done as if leaving my car there Friday at 1 PM would've been just as good as dropping it off Monday at 1 PM. So, my car stayed there idle for 3 full days! On Monday, he didn't reply for hours and only after I texted him multiple times suggesting maybe the car was not looked at did he say they didn't hear the noise. CAP! When I picked up my car, the A/C was at 100% full blast so naturally, that could've maybe masked the noise. How could they have missed this obvious noise right below the driver's seat? Couldn't they have just told me up front before the weekend that we don't fix such small issues to save me the money and effort? I will never trust these clowns to repair my car again. More

My recent service experience at Johnson Volvo in Durham was extremely stressful, frustrating, and overwhelming. Unfortunately, this is not my first disappointing experience with the service department when was extremely stressful, frustrating, and overwhelming. Unfortunately, this is not my first disappointing experience with the service department when dealing with a major vehicle concern. My routine oil-change appointments have generally been fine; however, whenever I have experienced a significant issue, such as problems with my tires or roller blind, the level of communication, customer service, and follow-through has been very different. In the past, I have had to contact Volvo Corporate before receiving an appropriate response regarding my tire and roller blind concerns. Sadly, I have also felt that, as a female customer, I am not treated or addressed with the same level of attention and respect that male customers receive. My most recent experience left me feeling unwelcome, overlooked, and as though my concerns were not being taken seriously. On a Monday around noon, I contacted the dealership and explained that I was having a tire problem and was concerned that the vehicle was unsafe to drive. I was told that Joshua said if I could drop the vehicle off on Wednesday, they would work me in. When I arrived on Wednesday, however, Joshua told me that he did not know I was coming. I was then passed over to Benny, who placed the tire order, and I was told that someone would contact me when it arrived. No one contacted me. After waiting several days, I called on Friday morning and was told that the tire had arrived. I was then told that the earliest they could see me was the following week. Considering that replacing the tire was a relatively simple service that would take approximately an hour, I found it unreasonable that I had to wait through the entire weekend, especially after already waiting for the tire and not receiving the promised communication. At this point, the issue is bigger than just a tire. It is the repeated lack of communication, poor coordination, and failure to follow through on what customers are told. I should not have to repeatedly call, explain the same situation, and escalate my concerns simply to receive basic communication and service. I have been a Volvo customer and have chosen Johnson Volvo for my vehicle's service needs, but these repeated experiences have made me seriously question whether my business and concerns are truly valued. Customers should feel welcomed, respected, heard, and confident that their safety concerns are being taken seriously, regardless of whether they are male or female. I sincerely hope Johnson Volvo management will take this review seriously, investigate what happened, and address the communication and customer-service issues within the service department. No customer should have to experience this level of stress and frustration simply trying to get a vehicle repaired, particularly when the concern involves the safety of the vehicle. More

Benny Wong and his crew consistently deliver excellent service. My 10 year old Volvo drives like new. service. My 10 year old Volvo drives like new. More

On Friday, 10JUL2026, we had our appointment to deal with an issue of a vehicle we purchased (less than a week) that was sold with tires considered unsafe to drive and the 7 day warranty of going back and fo an issue of a vehicle we purchased (less than a week) that was sold with tires considered unsafe to drive and the 7 day warranty of going back and forth on the phone to get it approved. My wife and I were there for over 5 hours trying to get this approved which had involved with service advisor to speak with them. I would like to say to Benny Wong whom was very courteous upon arrival, to providing updates, and doing anything that was needed to speed up the process. Not only did he provide information needed to this warranty company but was an advocate as to the time to get it approved to providing photos as to why it was unsafe to drive. I got to say it was miserable, my husband came out of a procedure that morning off of anesthesia as we needed to get this fixed. I can not say enough to a tremendous thank you to both Benny but also the manager for taking the extra step and installing our new tires. It is hard to find a trustworthy dealer and even though we live 40min away, I am only going to this dealership for my new vehicle. sincerely thank you for caring Benny!- More

Always prompt and efficient. Friendly and helpful staff. Could not ask for more than that. Friendly and helpful staff. Could not ask for more than that. More

Wow, I’m so grateful to Johnson Volvo! I stopped by today with an engine warning light, and was concerned that I had a big problem since the car was driving differently. They ran through t I stopped by today with an engine warning light, and was concerned that I had a big problem since the car was driving differently. They ran through their diagnostics, found the problem quickly and had the car fixed and me on my way in record time! Jesse is a real pro - and I highly recommend this dealership. More

Johnson people are very accommodating, polite, helpful, and prompt. Remember…I did not buy from Johnson but Hendricks. Hendricks was a very bad experience when it came to customer service . I wish I had kn and prompt. Remember…I did not buy from Johnson but Hendricks. Hendricks was a very bad experience when it came to customer service . I wish I had known about Johnson when I shopped for my car. I knew I wanted a hybrid Volvo and found the one I bought on the Internet. More

The process was very quick and felt valued all through the steps here. Elijah was great to work with and was able to accommodate our requirements and find the right car. Would definitely recommend purchas the steps here. Elijah was great to work with and was able to accommodate our requirements and find the right car. Would definitely recommend purchasing a car through the team here. More

Our Volvo C40 purchase today was a very pleasant experience. The Sales Associate, Elijah, was very patient in dealing with my wife and I…being out of town buyers. I can be very meticulous with maj experience. The Sales Associate, Elijah, was very patient in dealing with my wife and I…being out of town buyers. I can be very meticulous with major purchases, and Elijah maintained a friendly, professional demeanor throughout the entire process(including phone correspondence), which I appreciated. Everyone we made contact with, including the General Sales Manager Peter and the Pre-Owned Sales Manager Marcus, was kind, professional and allayed any concerns with purchasing a CPO Volvo. The finance manager Thomas was professional and efficient. The tech guru Hunter provided thorough assistance with setting up the app and reviewing tech features. Any future Volvo purchases will go through Elijah and Johnson Volvo first, and I highly recommend him! More