Johnson Subaru of Cary

Who Pays Window Sticker for a New Car! Was considering purchasing a new Subaru XV Crosstrek Hybrid, initially dealt with the Business Development Specialist by email. Set an appointment ti Was considering purchasing a new Subaru XV Crosstrek Hybrid, initially dealt with the Business Development Specialist by email. Set an appointment time to look at the vehicle, got there, the vehicle was not on location and no record of my appointment. Vehicle was located and brought to dealership for me to look at. After looking at said vehicle, I decided it was not the right vehicle for me. I did see an Subaru Outback that I liked, but it had been sold, so the sales rep had to go off-site again to bring one for me to look at. Test drive was ok, told the sales rep I would get back with the Business Development Specialist the next day and gave him the odometer reading and VIN # for the car I would potentially be trading in, along with my business card. Exchanging emails the following day, the BDS said they would put some numbers together and email them to me. About 6 hours later, I received an email giving me a figure for my potential trade ( a figure that I had already gotten off KBB.com ) and giving me a selling price for the Outback that was full window sticker plus tax, tags, and doc fees. I had researched the Outback on TrueCar.com and the figures as to what they were selling for was definitely not window sticker. Who pays window sticker? I couldnt believe it, along with the fact that it took them 6 hours to put together some numbers that I could have put together in 5 minutes. If Johnson Subaru treats all potential customers this way, I don't know how they stay in business! More

Great Experience Buying A New WRX I emailed Johnson Subaru in regards to a 2016 WRX and they were quick to responds. Michaela got my initial details down and transferred me to Vincent. I emailed Johnson Subaru in regards to a 2016 WRX and they were quick to responds. Michaela got my initial details down and transferred me to Vincent. We were able to work out a price through email and even get approval for a finance rate ahead of time. I drove over to the dealership and dropped of my trade and everyone was very pleasant. I met Braden in the finance office to finish off the paperwork and we were done quickly. I was in my new car driving off the lot in less than 30 minutes after arriving. I drove 80 miles in order to buy from Johnson Subaru and would do it again. More

Terrible Customer Service! For six straight days, I tried to arrange the test drive/purchase of a CPO vehicle that caught my eye online. Despite having my credit application su For six straight days, I tried to arrange the test drive/purchase of a CPO vehicle that caught my eye online. Despite having my credit application submitted and approved, I was consistently given the runaround. During multiple telephone conversations with two different salespeople, each of them tried to convince me to put a deposit on the vehicle without being able to tell me anything regarding the price. Each time I tried to talk specifics, they said that they had to get more information or would have someone in finance call me. Only to not return my calls as promised. I'm familiar with salesmanship, but this was just incompetence. Beware. More

Shameful service! I have never had a worse car buying experience in my life! First, I had to wait 6 hours to actually buy my car because other customers were continuou I have never had a worse car buying experience in my life! First, I had to wait 6 hours to actually buy my car because other customers were continuously put in front of me in the finance department. I complained and was given a free oil change to compensate. Next, I take my 2015 Crosstrek in to have the Navigation system I already paid for installed and find out NO NAV SYSTEM EXISTS FOR THE 2015! I had to fight to get a $1750 refund check cut and delivered to me. NOW, I have bill collectors calling my house because my trade-in from 3 weeks ago has not been paid off and my previous loan is delinquent. I HAVE HAD TO COMPLAIN TO THE GENERAL MANAGER AGAIN! There is no excuse for this poor and pathetic service. I would never recommend Johnson Subaru to anyone. This whole experience has been a total mess! More

Exceptional Service I am very pleased with the exceptional service I received from Johnson Subaru of Cary. It was a pleasant experience. I would highly recommend them. I am very pleased with the exceptional service I received from Johnson Subaru of Cary. It was a pleasant experience. I would highly recommend them. I did my research and home work. Subaru is a very reliable car and yet not as expensive as other vehicles. Special thanks to Bill Thomas, Brian Wilson, Braden Wilkerson and Denise Vargus. You all are wonderful. You made it possible for me to purchase a brand new 2015 Subaru. I love my silver Forester. Thank you. More