Johnson Subaru of Cary

Very good experience Mr. Samsam did an excellent job helping me buy a Forester. He answered my questions and addressed my issues honestly and thoroughly. As an added bonu Mr. Samsam did an excellent job helping me buy a Forester. He answered my questions and addressed my issues honestly and thoroughly. As an added bonus, he provided a driver (his idea) to bring me to the closing so I would not have worry with a second vehicle. More

Great Experience Dreaded the process of buying a new car, but Johnson Subaru made it the best possible experience. Everyone was friendly and helpful and there was no p Dreaded the process of buying a new car, but Johnson Subaru made it the best possible experience. Everyone was friendly and helpful and there was no pressure whatsoever. More

Good Value. Excellent Service. Godfrey provided excellent service as a salesman. He was thoughtful, helpful and pleasant. His friendliness was sincere and abundant. It was the ke Godfrey provided excellent service as a salesman. He was thoughtful, helpful and pleasant. His friendliness was sincere and abundant. It was the key factor in our decision to buy from Johnson Subaru. We commend him for his efforts in assisting us to decide on our purchase of a Forester. Carly was proficient in processing the paperwork. Her salesmanship was good enough to make us buy the first extended warranty in over 40 years of car buying. There was just one item that called for improvement: the lady's room. A little tidying up will do. Keep up the good work and we will come back. More

Able to schedule service Service provided in timely manner. Dropped off vehicle in efficient manner and received notification that work was completed. The check out process Service provided in timely manner. Dropped off vehicle in efficient manner and received notification that work was completed. The check out process was very efficient. More

Great deal We came in just to sit in a car then buy it online. Johnson gave us such a good price we couldn't turn it down. Also, friendly, courteous and helpful. We came in just to sit in a car then buy it online. Johnson gave us such a good price we couldn't turn it down. Also, friendly, courteous and helpful. More

Bring your car, do your own repair I have to admit, Robert the service got set me off. I parked my car. Was sat down in front of Robert who was on the phone with a customer to be chec I have to admit, Robert the service got set me off. I parked my car. Was sat down in front of Robert who was on the phone with a customer to be checked in while two other service guys sat at their desks typing on their computers. I waited about 4 minutes to be acknowledged. Nothing. He then hung up the phone and started typing on his computer. Never once looking at me. He then said "so how arr you today?" and I said "better if you would have acknowledged my existence. Now, instead of saying "I am sorry" he makes excuses. Pet peeve number two. Saying how they usually sit people in the waiting area. Umm, I was checking in. You don't put people who need to check in back in the waiting area first. They had to replace a fuse in my fuse box under warranty. It is literally a 60 second job. I understand there are other people in front of me, but to make me wait an hour for something that didn't require the car to be pulled back. Poor service. I went to the parts counter, got my part, swapped it on in 60 seconds, and was on my way. The service guy was supposed to meet me at my car b/c the parts guy called him, but of course, he was no where to be seen. They still billed subaru for the warranty work. DISHONEST! More

Good Communication and Reasonable Fees Jay kept in touch with me during this major service process on my Outback so that I could make decisions during the service. Deciding how soon to inc Jay kept in touch with me during this major service process on my Outback so that I could make decisions during the service. Deciding how soon to include some of the needed service upgrades along with the pricing helped me to make proper choice based on the tech's evaluation. More

Great Experience! This is my third purchase from Johnson and my first from Subaru. Shayan Samsam has been the employee who I have worked with for each car and will be This is my third purchase from Johnson and my first from Subaru. Shayan Samsam has been the employee who I have worked with for each car and will be the one I go to for cars in the future. I could not recommend him or Johnson higher. Thank you for a great experience! More

Great Service attention and results! I took my car in for an oil and oil filter change, tire rotation, 4-wheel alignment, and rear windshield washer problem. All issues were well taken c I took my car in for an oil and oil filter change, tire rotation, 4-wheel alignment, and rear windshield washer problem. All issues were well taken care of. I am sensitive to my car pulling and this fixed it right up! More

Great Experience buying our first Subaru. Michael Kelly did a great job answering all of our questions and showing us what we needed to know. The car and price were as expected when we arri Michael Kelly did a great job answering all of our questions and showing us what we needed to know. The car and price were as expected when we arrived. We live an hour and a half away so we were pleased that all went as planned. More