Johnson Subaru of Cary

Either their way or the highway I was shopping around for a 2018 Subaru Forester XT Touring for about a month in the NC area. I had test drove it initially at Southern State Subaru i I was shopping around for a 2018 Subaru Forester XT Touring for about a month in the NC area. I had test drove it initially at Southern State Subaru in Raleigh. But the salesman was very pushy and was not being up front. So I started looking elsewhere as far as Greensboro (Capital) and Windston-Salem (Flow). First Flow was interesting, I told the Sales Manager how much Southern State was willing to sell the car to me and he said and I quote "you should take that great deal!" That was end of that conversation. Then I contacts Capital but they were all just talking but no substance. Finally, I received a call from Johnson Subaru by Ciara, apparently, she sounded like the sales person but I think she was Inside Sales. She said Johnson would either match or beat any competitors prices on the Forester. I told her that I needed an answer soon as the Subaru's October o%APR on all new 2018 Forester and Outback in until the end of the month. It was 10/31, I called her and apparently she did send me the quote the day before but then I did not realize that the email went to my Spam folder. Then she told me the white 2018 Forster XT Touring that I was looking for was sold the day before. Then the following day, I checked Johnson Subaru website and saw that the car that I wanted to purchase was still listed as new vehicle for sale. Not only that, Subaru extended the 0% APR promotion until end of November 2018. So I called Ciara again and she said that the website had not updated yet but it's sold. But then I discovered that there were actually two in stock; one with brown interior (sold) and black interior. She said the latter car was still available. I told her that I would be interested in that one as well. She then said the sales manager told her that if I can get to the dealer that day, he would honor the $4800 off the 2018 Forester XT Touring. So after work, I drove from Chapel Hill to Cary (took almost an hour with traffic) and met with Chris.I then put down the deposit as he requested on the car and told him I would pick up the car that Friday (it was Wednesday). I also discuss the trade in of my white 2012 Mazda Speed3 Touring with Tech Package. Before I headed to Johnson, I looked up the value car as a trade in. In excellent condition with 86K miles, trade in value was approximately $10850. However, even though Chris seemed impressed with the condition of the car when he saw it, he said Johnson was willing to offer only $10K. I said I needed more since it was well taken care of and it's below the value that was showing on NADA. But he said that because I was getting such a good deal on the new car, I could not get additional for trade in. I was okay at the time but the next day, I was having second toughts so I emailed Chris. I received a response from Ciara instead and she was stating that Chris was off that day and that she checked with her manager and that they can't go any higher on the trade in. Then she stated on the email that the Sales Manager told her that I can either purchase the car at with $10K trade in on the Speed3 or they will refund my deposit -- I felt like basically, Johnson was telling me either their way or the highway. So I requested for my deposit to be returned. I then asked Ciara that I needed to speak with the sales manager but she never responded nor the Sales Manager contacted me even though I had provider her with my mobile number. Argument they were using was I was getting a good deal so they needed to short change my trade in that was in above average condition. I said, no thanks, I don't need the Forester now and if I do change my mind again in getting it, Johnson just lost my business and any referrals from any of my colleagues and friends. Bye Mr. Johnson, have a nice day! More

1st time new car buyer Worked with Joe and he helped me get into a new Forester. I love it! He did a great job and there was no pressure. Definitely will recommend to my fri Worked with Joe and he helped me get into a new Forester. I love it! He did a great job and there was no pressure. Definitely will recommend to my friends. More

Absolute BEST car buying experience! Shayan went above and beyond to ensure my wife and I were content with our overall experience. He was professional and treated us with respect while a Shayan went above and beyond to ensure my wife and I were content with our overall experience. He was professional and treated us with respect while addressing all of our needs in purchasing a car. He is friendly, highly knowledgeable, honest, and does not pressure customers like many car salesmen are notorious for. My wife and I will most certainly keep Johnson Subaru of Cary in mind for any future car needs. More

Friendly, helpful staff for first car purchase Mark helped me choose my Crosstrek over other vehicles they had on the lot after listening to my interests and lifestyle. It was an easy and efficient Mark helped me choose my Crosstrek over other vehicles they had on the lot after listening to my interests and lifestyle. It was an easy and efficient process from start to finish, and I would recommend this dealer to any of my friends. More

First time new car buyer I really enjoyed my experience here. Great information, no pressure, great deal. Shayan was pleasant to work with, and took a lot of time with me, all I really enjoyed my experience here. Great information, no pressure, great deal. Shayan was pleasant to work with, and took a lot of time with me, allowing me to compare vehicles side by side and letting the cars speak for themselves. Once I made my decision, he walked me through the paperwork and insurance process, and spent plenty of time but showing me how everything in the car works. I love my new Forester! More

New car purchase I was very impressed with my salesperson ( Patrick Dunn ). I found him to be professional and very knowledgable about the vehicle and related products I was very impressed with my salesperson ( Patrick Dunn ). I found him to be professional and very knowledgable about the vehicle and related products. I felt very comfortable working with Patrick( he knew when to listen and when to offer comment) My best endorsement would be to say that if I owned a car dealership, I would want Patrick to work for me. Good Man! More

Easy, thorough Loved having car wash after, service person very thorough and professional. I was not able to speak with financing person regarding extended warranty Loved having car wash after, service person very thorough and professional. I was not able to speak with financing person regarding extended warranty options, however. They were busy and I didn't have a specific appt with them, so I understand. All in all excellent service. More

Recall Service pathetic Got a recall notice from Subaru to have the passenger airbag replaced. Called Johnson Subaru of Cary to schedule appointment. Was told they were Got a recall notice from Subaru to have the passenger airbag replaced. Called Johnson Subaru of Cary to schedule appointment. Was told they were busy and could not schedule me - they took my number and would call me if/when anything opens up. xxx? Called Performance Subaru in Chapel Hill: no issue - can schedule you next day, if needed. So, I drove out to Chapel Hill and had it done. I'll be in the market for a new Outback soon. Care to guess who will make that sale? More

Perfect Customer Service! Shopped between 2 Subaru dealerships, Johnson won my business with their professional demeanor and willingness to meet my needs. This dealership is an Shopped between 2 Subaru dealerships, Johnson won my business with their professional demeanor and willingness to meet my needs. This dealership is an hour out of my way but would highly recommend them over my local dealership. More

great team greeted promptly, service advisor was helpful - I have a sense of humor and the service advisor and person who checked in my vehicle professional and greeted promptly, service advisor was helpful - I have a sense of humor and the service advisor and person who checked in my vehicle professional and able to laugh along with me. great team. I asked about a part. the ser. adv. made a call to parts, got a price, and I had my item in 10 minutes. fast! More