Johnson Hyundai of Apex

My salesman, Mike, listened to my concerns and understood my needs. He was personable, professional and kind. my needs. He was personable, professional and kind. More

I had an outstanding experience purchasing a car from Gustavo. His expertise and professionalism were evident throughout the process. Gustavo's friendly approach, coupled with his in-depth knowledge of t Gustavo. His expertise and professionalism were evident throughout the process. Gustavo's friendly approach, coupled with his in-depth knowledge of the vehicles, made my decision-making easy. He went above and beyond to ensure I got the best deal possible. I highly recommend Gustavo for anyone seeking a seamless and enjoyable car-buying experience. More

Our salesman was knowledgeable and professional. He answered all of our questions without using high pressure responses He answered all of our questions without using high pressure responses More

Damion Green is the one you want to look for. We just bought our 3rd new car from Johnson Hyundai and Damion always makes sure we are taken care of. We just bought our 3rd new car from Johnson Hyundai and Damion always makes sure we are taken care of. More

This is my 2nd Kona. This one is also brand spanking new, a 2023. Had an issue that occurred from the tropical storm rains of 9-23-23. Btw, this was also my birthday; rui This one is also brand spanking new, a 2023. Had an issue that occurred from the tropical storm rains of 9-23-23. Btw, this was also my birthday; ruined. Had owned the car for 3 months, 3. Left my vacation 2 days early anticipating this dealership was going to assist me. Couldn't have been more wrong. Neither this dealership nor Hyundai will cover my repair. Both are willing to lose potentially additional thousands of dollar sales over $500 repair. They eventually caved and worked with me on price but it should have been free to me. This issue would have never occurred if Hyundai had built the undercarriage better. The plastic in question is hard and thick. Water should never have been able to rip that piece. Hyundai said not a warranty issue; dealership said it's the customer's issue. I will never purchase from this dealership again and am really on the fence about additional Hyundai purchases. Neither the corporation nor the dealership care enough to take care of their clients. If you're considering a Hyundai, know that the bumper to bumper years long warranty has a lot of "but not in the case of" clauses, and the dealership just wants to sell the car. Taking care of you after the fact, not done. I spoke with someone who works for a Nissan dealership and he was appalled at the lack of customer care, particularly from this dealership. I honestly just want to return the Kona and buy something else from another dealership. More

This dealership was great at helping me pick out the car I wanted and helped me order it from Hyundai. They were patience, honest, and upfront about pricing. I left the dealership feeling great about the pu I wanted and helped me order it from Hyundai. They were patience, honest, and upfront about pricing. I left the dealership feeling great about the purchase I made. More

Zero Customer Service For Known Defect In 2022/23 Tucson Engines. There is a known defect in the engines of 2022/2023 Tucson Hybrids and Plug-in Hybrids. (And any other Hyundai or Kia HEV/PHEV with the Engines. There is a known defect in the engines of 2022/2023 Tucson Hybrids and Plug-in Hybrids. (And any other Hyundai or Kia HEV/PHEV with the 1.6L turbo engine.) It appears that Hyundai has released at least two software updates to try and fix this issue. I have been unable to get any assistance from Johnson Hyundai to have this issue addressed. The problem is that gasoline gets into the engine oil, but the engine never gets hot enough, for long enough, to “boil” off the gasoline. This results in the oil being diluted by gasoline, causing a reduction in lubrication and increased engine wear. I did speak with Jack Sheridan, the Johnson Hyundai Service Manager, when I had my oil changed in mid-March. He said he didn’t want to engage with Hyundai and ask about the software updates until I received the lab test results on my oil. Those results showed over 5% dilution of my engine oil by gasoline after just 3,000 miles. The recommended maximum dilution for any gasoline engine is 2.4%. Since then, I have called Mr. Sheridan eight times and left six voicemail messages over the course of two weeks. I have sent two e-mail messages to Mr. Sheridan and the general manager, Ryan Meagher. The only response I received was a voicemail message from Mr. Sheridan after the first e-mail message, asking me to call again. I am an active member on three Hyundai 2022/2023 Tucson owner forums. Most all the owners love their Tucsons, but almost all the owners who have had to work with a Hyundai dealership for service issues beyond simple oil changes have been frustrated and disappointed by the experience. More

They took real care of me ,thanks to Michael Nguyen for his patience with me checking out the car I wanted , thanks , good place to find a car 👍 his patience with me checking out the car I wanted , thanks , good place to find a car 👍 More

Second Hyundai since 2012. Dealer not able to fix issue with first car in 2016. Recent car has issue with excessive oil consumption. Made appointment to initiate oil consumptio Dealer not able to fix issue with first car in 2016. Recent car has issue with excessive oil consumption. Made appointment to initiate oil consumption test as specified in TSB addressing this issue. My service request resulted in an email from service department concerning my request. Everything looked good to go until I arrived at dealer and was informed that test needed to be approved before they could start process. I wasted close to 2 hours driving there and waiting to be told this. I was told by service rep that while there; they would check and top off oil level. I checked level when I got home and found that oil was still where it was before . Extremely poor communications. I have a feeling that oil problem will not be addressed and I will be stuck with adding oil between oil changes even though I have oil changed at 3k mile intervals.This is our last Hyundai and last time dealing with Johnson dealerships. More

Honestly wished for a better experience, being that I got my car from there. Communication and efficiency was an 2/10. Every time I called I've gotten voicemail, and when answered my questions were not 100% my car from there. Communication and efficiency was an 2/10. Every time I called I've gotten voicemail, and when answered my questions were not 100% answered. Or told one thing and when spoke to advisor the next time that one task needed was not complete or followed up after the call. Haven't had my car in two weeks. I've been patient as I do understand that it is busy servicing multiple people at once. I've also asked about loaner car's the two times I've gotten to speak to someone, out of all the times I've called. After I get my car I would probably never come Hyundai Johnson of Cary again. More