1405 Vision Drive
Apex, NC 27523
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Service went well. Friendly staff and the car was ready when the service rep said it would be ready.
Justin worked with us to get the best deal as possible the whole process was well done
Prompt response and follow ups for setting up appointment. Quick paperwork and vehicle delivery. Good facility.
Ms. Baxter was great as usual. Don..I said what I had to say. Ty
Exceptional Service from Our Sales Agent Christian! I had a fantastic experience with our sales agent, Christian! I was helping my mom purchase a small SUV, something she has been wanting for quite some time. My mom is a busy woman who knows what she wants and doesn’t have time to waste. After spotting the vehicle she liked on CarGurus.com yesterday, she decided she wanted to visit the dealership to see it in person.We arrived without an appointment.Christian warmly welcomed us.My mom pointed out the vehicle she was interested in from the website, and the rest is history.From start to finish, Christian was professional, knowledgeable, and kind. He truly listened to our needs. Unlike other dealerships that can make the car shopping experience feel overwhelming or rushed, and where the sales agents can be overly pushy, Christian was a breath of fresh air. More agents should strive to be like him!
We had a schedule appointment. They told us 2 hours, but ended up being 3.5 hours for an oil change and tire rotation. Then they charged us for services that should have been included in our 3yr / 36K maintenance plan. Called mulitple times to get this corrected, but very hard to talk to an actual person. I finally got a call back from a service manager. They said they would look into it and call me back by end of day. Never heard from them again. Just an overall awful experience.
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