Johnson Hyundai of Apex

I brought my 2024 Tucson in for an oil change. I had to book an appointment a month in advance - which was astounding to me in the first place. Regardless, I waited until my appointment and brough I had to book an appointment a month in advance - which was astounding to me in the first place. Regardless, I waited until my appointment and brought the car figuring I'd be there an hour tops. Three hours and plenty of complaining later I finally received my car back. Why have an appointment scheduling system if the appointments are absolutely meaningless? There is no possible way it took 3 hours to change my oil. This place - like many - just values their customers' time as worthless so they can be proudly inefficient and inconsiderate and then have their automated system pester you to write reviews. Well, here's my review. More

Great dealership and friendly staff. Definitely would tell people to buy from them. Not pushy either Definitely would tell people to buy from them. Not pushy either More

Attentive and professional, no sleazy sales stuff, just helping you get the car you want at a good price. helping you get the car you want at a good price. More

This review is not a reflection of the individuals I noted below: Christine, the Service Writer, and Evan ???? who delivered my car to my house when I was told that my scheduled recall repair today coul noted below: Christine, the Service Writer, and Evan ???? who delivered my car to my house when I was told that my scheduled recall repair today could not be performed due to the lack of a simple fuse that was needed for the repair. Let me explain. My wife and I are proud owners of two Hyundai's which we bought new from Johnson Hyundai, then of Cary. We own a 2009 Vera Cruz and a 2013 Azera. These have both been truly exceptional vehicles. The Service Department at Johnson was exceptional from when we purchased these cars until approximately 2015. The Service Writers would greet us as we pulled up the service drive, take any notes and usher us to the waiting room. Work was performed in a reasonable time and our vehicle returned freshly washed and vacuumed. Now that's exceptional. In 2015, we could not schedule an emergency repair of the Vera Cruz AC. The service writer was overbooked for several weeks and suggested we take the car to the Chapel Hill Hyundai dealer. When I asked if he could intercede and make the appointment, he said they couldn't do that. Wow. Strike One. I did not return either vehicle to Johnson Cary for six years. In September 2021 as part of a "no cost" recall for the Vera Cruz to replace an oil gasket, I reluctantly scheduled this repair. When I delivered the car at the appointed time, I was told they didn't have the gasket I would have to reschedule. It was December before they could reschedule. During this "no cost" recall, the mechanic had to replace an idler pulley that was OK until he worked on it and I was charged $600. I was over a barrel. Strike Two. In May 2024, I again reluctantly scheduled a recall repair for my Azera to replace the ABS fuse, the failure of which could cause a short and potential an engine fire. The recall letter included a strong advisory to park my car away from any structures until the recall remedy had been completed. I could not schedule this work with Johnson of Apex (formerly of Cary) until today July 25, more than six weeks from the recall letter. The letter had explained that the repair should take less than an hour but could possibly take longer. When I arrived no one greeted me as I pulled into the service drop. Inside, with several writers standing around, no one offered to assist me. When a reception person finally walked into the desk area, she said Christine would help me when she got back to her desk. Five minutes later Christine introduced herself and explained that the garage was extremely busy and although I had a 10am confirmed appointment, it would be at least two hours before they could work on my car. I reminded her I made the appointment six weeks ago, she simply said the garage was unusually busy. She offered their shuttle bus if I needed a ride home but it would be about an hour before I could get that ride. I appreciated the offer and arranged for someone else for a ride home. Two hours later I got a text from Christine explaining that they didn't have the fuse required for the repair and would have to reschedule my work when that part came in. She offered that she would have someone deliver my car to my house to save me a trip to pick it up. Bravo, Christine, that was indeed an appreciated service. However, Johnson of Apex has some serious service issues to address. It is really incomprehensible to me how I could make a scheduled appointment for this recall and, once again after my Vera Cruz gasket experience, the simple part would not be on hand for less than a one hour repair. It is very disheartening to me, to say the least, that what was once a great service experience at Johnson has absolutely deteriorated for this customer. I'm sure that I will never return to Johnson of Apex and I'm also sure that my lack of patronage will not put them out of business. I would only hope that someone in charge of this service operation will read this and realize that they have a lot of work to do. More

I had an excellent experience. Customer service was great, from being greeted to being efficient within their process. Omar Nsour and Chris Anderson portrayed top-notch customer en Customer service was great, from being greeted to being efficient within their process. Omar Nsour and Chris Anderson portrayed top-notch customer engagement with white glove service!! They were the best! Thank you L. Patterson More

Damion was great working with us over the phone and in person for the sale. Also the finance experience with Khaled was informative and thorough. person for the sale. Also the finance experience with Khaled was informative and thorough. More

The Dealer sales team was very good enjoyed the service and Ava was great to work with during the process and Ava was great to work with during the process More

Julien, Ron, Matt, Tanner and the staff were extremely accommodating and helpful throughout the entire process. They really helped put together the perfect deal for me from start to finish accommodating and helpful throughout the entire process. They really helped put together the perfect deal for me from start to finish More

Last week I had the pleasure of purchasing a 2024 Hyundai Santa Cruz from Johnson Hyundai. My interaction began with Gustavo, who I communicated with via text message. He was exceptionally responsive and pro Santa Cruz from Johnson Hyundai. My interaction began with Gustavo, who I communicated with via text message. He was exceptionally responsive and provided detailed answers to all my questions about the vehicle. As we neared the final stages of the purchase, I decided to trade in another vehicle. Gustavo efficiently managed the necessary adjustments to the invoice without any hassle. When my wife and I visited the dealership, Gustavo ensured the buying process was smooth and expedited, which we greatly appreciated. His professionalism and dedication to customer satisfaction were evident throughout our interactions. Based on my experience, I highly recommend Gustavo and Johnson Hyundai of Apex for anyone looking to purchase a Hyundai. Their service is top-notch, and they truly care about their customers. More

Justin, Kallie, and Michael were all fabulous. They aren't pushy at all at this dealership. They explained everything as we went through the process as we are not frequent car buyers. Justin went They aren't pushy at all at this dealership. They explained everything as we went through the process as we are not frequent car buyers. Justin went over the details of the vehicle with us and brought us into the 21st century. The financial manager went over everything pretty well, too, and was so helpful! We so appreciate Kallie for referring us to Johnson in the first place. Thank you all! Oh, and the Calypso Red is growing on me, too ☺️ More