Johnson Hyundai of Apex

Mark was a life saver! I am so grateful! I am not a satisfied customer with Hyundai, but I am an extremely satisfied customer with the service I received from Mark Priest, Acquisition Manager I am not a satisfied customer with Hyundai, but I am an extremely satisfied customer with the service I received from Mark Priest, Acquisition Manager of Johnson Hyundai of Cary.  The dealership I had originally purchased the vehicle from in Sarasota Florida was dreadful, I had truly hoped that when it came time to turn the vehicle in, (it was a lease), that I could find a Hyundai Dealership here in NC that would be more accommodating to work with.  That was not the case!  I had first reached out to Southern States Hyundai of Raleigh.  When I first called and inquired on the return process, I was quickly hurried to come into the dealership and would be taken care of.  I didn’t ask for this I asked for the questions I had just asked the salesman to be answered.  After a few minutes of being on hold he came back and said that all my questions would be answered upon my arrival and I had to come in between the hours of 9:00am and Noon.  I was to receive a text message following my call, but this never happened.  I called again the following week and left a message.  When my call was returned by someone else, I was assured that if I came into the dealership, I would be taken care of.  I made an appointment for that Friday and said that I would call and confirm this appointment earlier in the day Friday.  When I called to confirm I didn’t reach the salesman and never received a call back.  Needless to say, I did not go to the appointment and contacted another dealership.   This brought me to Johnson Hyundai of Cary and to Mark Priest.  Mark actually did take the time to answer my questions over the phone.  No pressure to hurry and come into the dealership, he just listened to my questions and concerns and guided me the best way he could.  Mark put me in contact with the outside company that inspects the vehicle prior to turning it in so you are aware of what, if any additional expenses you may be faced with.  Nothing about this process was mentioned to me from Southern States Hyundai.  Mark helped me in researching the company that I had the additional wear and tear coverage with, nothing was provided to me from Sarasota.  Mark went above and beyond to help me!  Once I had gotten the inspection completed, I contacted Mark and made an appointment to bring the vehicle in.  Upon my arrival to the Dealership, I was greeted by a very friendly receptionist and shortly after Mark came and got me.  He walked me through everything that I was to expect from this point forward, he made me feel comfortable and I knew he was genuinely here to help me.  Mark even helped in providing transportation to get me back home.  I can’t speak highly enough about Mark and all that he did for me, I am forever grateful.  Unfortunately, because of the experience I had with previous Hyundai dealerships I chose not to lease another Hyundai.  Should I ever decide to go back to Hyundai, I sure hope that Mark is still around to once again provide me with such wonderful service and attention.  Thanks for everything Mark! More

friendly, helpful service It was easy and quick to set up an appointment online and I was welcomed as soon as I entered the building. I was able to talk to KC Scheer about the It was easy and quick to set up an appointment online and I was welcomed as soon as I entered the building. I was able to talk to KC Scheer about the 2020 Palisade and the 2019 Santa Fe XL and test drive the XL. I wasn't ready to purchase but we discussed pricing and what deals were available. If I do end up getting a Hyundai I'll likely get it from Johnson Hyundai of Cary. More

Car shopping Salesman was very nice. Dealership clean. The lot itself was very congested, made it difficult to browse cars. Drove the palisade lower trim level. Le Salesman was very nice. Dealership clean. The lot itself was very congested, made it difficult to browse cars. Drove the palisade lower trim level. Less than impressed. Expected more. More

Great experience The staff was very friendly. Salesman was willing to go above and beyond. Fastest I’ve ever bought a car. I liked the location as well The staff was very friendly. Salesman was willing to go above and beyond. Fastest I’ve ever bought a car. I liked the location as well More

Great service, no pressure! I came in for service on my 2014 3-row Santa Fe and came out with a brand new 2019 2-row Santa Fe! Chelsea suggested looking into their xChange progr I came in for service on my 2014 3-row Santa Fe and came out with a brand new 2019 2-row Santa Fe! Chelsea suggested looking into their xChange program and I decided to test drive the new Santa Fe 2.0 Turbo Ultimate trim and I fell in love al over again. I was greeted by Ryan Lambert on the sales floor. He was easy to talk to, had a no pressure sales approach and was knowledgeable and accommodating to my car needs. The car buying process is a process in itself with more regulations each time, but the Johnson Hyundai team made it as seamless as possible. Overall, it was a great experience and my family was very happy with the outcome! Thank you Ryan for taking good care of us! More

Great Experience! I originally made an appointment to test drive a Hyundai Elantra GT but, the person I scheduled w/ was still helping another customer. Gustavo graciou I originally made an appointment to test drive a Hyundai Elantra GT but, the person I scheduled w/ was still helping another customer. Gustavo graciously stepped in to help me and made the whole deal an easy and smooth process. He was very upfront and honest and super friendly! We also worked w/ Mike in finance and he stayed to help us even though he was already supposed to have been gone for the day. They were both very knowledgeable and friendly and I would definitely recommend anyone purchasing a car to buy from them! More

A very positive experience As a single woman, I have never had a good car buying experience before Genesis of Cary. I was treated with fairness and respect throughout the proce As a single woman, I have never had a good car buying experience before Genesis of Cary. I was treated with fairness and respect throughout the process. I decided to lease for the first time because I will be happy to return in 3 years to this dealership. More

Best car buying experience I have ever had This was the best car buying experience I have ever had! I own a 2007 Hyundai Tucson that I brought from that other dealership in town but never went This was the best car buying experience I have ever had! I own a 2007 Hyundai Tucson that I brought from that other dealership in town but never went back there because they were so pushy when I bought it. All the service work I had done on it was done at Johnson and I was so happy with their service department. So, when I started looking for a new car, I knew I wanted another Hyundai because of how great my last one was and still is. I looked online at what was available, found the one I wanted to tested drive and set up at time to test drive it. From the time I arrived until I purchased the car, the whole overall process was so relaxed and easy. Josh Nelson was absolutely awesome. He answered all my questions and was so great to work with. This is a great dealership in all areas. More

Great Dealership, Better People I had the privilege of working through the daunting process of buying my first car with Joshua Nelson. He was patient, honest and clear every step of I had the privilege of working through the daunting process of buying my first car with Joshua Nelson. He was patient, honest and clear every step of the way. He did not push nor advocate for things for which I was not looking. By the end of our meeting, we negotiated on a fair price and I drove off in my new 2019 Santa Fe. Overall, he's a genuine guy who looks out for your best interests. More

Gustavo and Vincent were very effective They helped me find a great deal and get my first car. Vincent made all the negotiation and Gustavo helped me get the car the way I wanted. Gustavo wa They helped me find a great deal and get my first car. Vincent made all the negotiation and Gustavo helped me get the car the way I wanted. Gustavo was very proactive, went to the fleet on the next day and sent me pictures of the car so I could choose the color. Furthermore, Gustavo dealt with all the paper work before I got to the store! The smile on their faces and the focus on the customer made me feel confident! Great guys and great team work. Thanks! More