Johnson Hyundai of Apex

Extremely disappointing experience with the service department at Johnson Hyundai of Apex. We started the process of what seemed like simple covered warranty work in January 2025. Our car was purcha department at Johnson Hyundai of Apex. We started the process of what seemed like simple covered warranty work in January 2025. Our car was purchased directly from this dealership and has bumper to bumper coverage. After a frustrating 8 months, we still had no resolution and not a fixed car. Each time we’ve called the service department after dropping off our vehicle, we were assured that things were taken care of—only to receive a call the next day from someone confused as to why our car was even there. This has happened multiple times and shows a serious lack of internal communication. We were eventually escalated to Kelly, the service manager, who admitted it was a “miscommunication” but never once apologized or took accountability. After that conversation, Kelly completely stopped responding to our emails or phone calls. Jeremy was equally unresponsive throughout this entire process. The manager even quoted “I always tell my people that communication is the most important thing.” This wasn’t even a complicated issue—it was warranty work we were fully covered for. At one point, we drove the requested 1,000 miles between tests, and the dealership was so unresponsive to see the car again we missed the window and had to repeat the drive time. To make matters worse, my wife was pregnant at the time, and we needed a safe, reliable vehicle. Our son was then born prematurely and we still didn’t have a fixed engine when we made them aware in the beginning that this was a time sensitive issue. Instead of helping resolve the situation quickly and professionally, this dealership has only caused stress and frustration. We strongly advise others to think twice before trusting Johnson Hyundai of Apex with their service needs. We will not be making another purchase here, and are taking our Hyundai business elsewhere. More

Cameron has taken care of me the last two times I have been in to the dealership for service. She is the best. She has a great personality. She is very friendly kind and gets you in and out as fast as pos been in to the dealership for service. She is the best. She has a great personality. She is very friendly kind and gets you in and out as fast as possible. Can’t say enough good things about Cameron!! She makes me feel very comfortable about going to the dealership for service!! I love her!! More

They were very professional knowledgeable and showed great concern for my needs and familiar with the product. great concern for my needs and familiar with the product. More

Very good service. Friendly, courteous and professional service. Kept me informed throughout the whole visit. Friendly, courteous and professional service. Kept me informed throughout the whole visit. More

Service went well. Friendly staff and the car was ready when the service rep said it would be ready. Friendly staff and the car was ready when the service rep said it would be ready. More

Justin worked with us to get the best deal as possible the whole process was well done the whole process was well done More

Prompt response and follow ups for setting up appointment. Quick paperwork and vehicle delivery. Good facility. appointment. Quick paperwork and vehicle delivery. Good facility. More

Ms. Baxter was great as usual. Don..I said what I had to say. Ty say. Ty More

We had a schedule appointment. They told us 2 hours, but ended up being 3.5 hours for an oil change and tire rotation. Then they charged us for services that should have been inclu They told us 2 hours, but ended up being 3.5 hours for an oil change and tire rotation. Then they charged us for services that should have been included in our 3yr / 36K maintenance plan. Called mulitple times to get this corrected, but very hard to talk to an actual person. I finally got a call back from a service manager. They said they would look into it and call me back by end of day. Never heard from them again. Just an overall awful experience. More

Everyone was very court as caring and efficient unfortunately I could not come in and very much appreciated and them coming to my home to pick up my vehicle service and bring it back for me. That w unfortunately I could not come in and very much appreciated and them coming to my home to pick up my vehicle service and bring it back for me. That was a blessing there a great team and an asset to the company I would recommend Them to family and friends More