Johnson Hyundai of Apex

I put my 2016 Sonata in for service due to no brakes, engine idles 15 mph and paid for a diagnostic test ..The total bill 1600 + and the car still don't work and they don't know why.... the southeastern engine idles 15 mph and paid for a diagnostic test ..The total bill 1600 + and the car still don't work and they don't know why.... the southeastern division of Hyundai sucks and the class action engine lawsuit they don't abide by if you're black... More

We experienced car trouble 200 miles from home. The dealership was very understanding to my needs. The service was very good ! The dealership was very understanding to my needs. The service was very good ! More

We were traveling on vacation when we had engine trouble. Johnson Hyundai were able to diagnose the problem. In order for us to travel back home we had to rent a car and they helped with that. While they re Johnson Hyundai were able to diagnose the problem. In order for us to travel back home we had to rent a car and they helped with that. While they repaired our vehicle they kept us informed by text message every step of the way and were very efficient. More

Nice place to look for a new car! The dealership is big and clean. Edward is very helpful and professional. Definately a great car buying experience! The dealership is big and clean. Edward is very helpful and professional. Definately a great car buying experience! More

The service advisor took a personal interest in making sure the repairs were completed correctly and quickly. Very pleased sure the repairs were completed correctly and quickly. Very pleased More

I dealt with Wael throughout my purchase and found him to be very professional and I feel he went the extra mile to assist me in getting the details I needed to make my purchase. I would purchase any and all be very professional and I feel he went the extra mile to assist me in getting the details I needed to make my purchase. I would purchase any and all future vehicles from him and Johnson Hyundai. More

I brought my 2024 Tucson in for an oil change. I had to book an appointment a month in advance - which was astounding to me in the first place. Regardless, I waited until my appointment and brough I had to book an appointment a month in advance - which was astounding to me in the first place. Regardless, I waited until my appointment and brought the car figuring I'd be there an hour tops. Three hours and plenty of complaining later I finally received my car back. Why have an appointment scheduling system if the appointments are absolutely meaningless? There is no possible way it took 3 hours to change my oil. This place - like many - just values their customers' time as worthless so they can be proudly inefficient and inconsiderate and then have their automated system pester you to write reviews. Well, here's my review. More

Great dealership and friendly staff. Definitely would tell people to buy from them. Not pushy either Definitely would tell people to buy from them. Not pushy either More

Attentive and professional, no sleazy sales stuff, just helping you get the car you want at a good price. helping you get the car you want at a good price. More

This review is not a reflection of the individuals I noted below: Christine, the Service Writer, and Evan ???? who delivered my car to my house when I was told that my scheduled recall repair today coul noted below: Christine, the Service Writer, and Evan ???? who delivered my car to my house when I was told that my scheduled recall repair today could not be performed due to the lack of a simple fuse that was needed for the repair. Let me explain. My wife and I are proud owners of two Hyundai's which we bought new from Johnson Hyundai, then of Cary. We own a 2009 Vera Cruz and a 2013 Azera. These have both been truly exceptional vehicles. The Service Department at Johnson was exceptional from when we purchased these cars until approximately 2015. The Service Writers would greet us as we pulled up the service drive, take any notes and usher us to the waiting room. Work was performed in a reasonable time and our vehicle returned freshly washed and vacuumed. Now that's exceptional. In 2015, we could not schedule an emergency repair of the Vera Cruz AC. The service writer was overbooked for several weeks and suggested we take the car to the Chapel Hill Hyundai dealer. When I asked if he could intercede and make the appointment, he said they couldn't do that. Wow. Strike One. I did not return either vehicle to Johnson Cary for six years. In September 2021 as part of a "no cost" recall for the Vera Cruz to replace an oil gasket, I reluctantly scheduled this repair. When I delivered the car at the appointed time, I was told they didn't have the gasket I would have to reschedule. It was December before they could reschedule. During this "no cost" recall, the mechanic had to replace an idler pulley that was OK until he worked on it and I was charged $600. I was over a barrel. Strike Two. In May 2024, I again reluctantly scheduled a recall repair for my Azera to replace the ABS fuse, the failure of which could cause a short and potential an engine fire. The recall letter included a strong advisory to park my car away from any structures until the recall remedy had been completed. I could not schedule this work with Johnson of Apex (formerly of Cary) until today July 25, more than six weeks from the recall letter. The letter had explained that the repair should take less than an hour but could possibly take longer. When I arrived no one greeted me as I pulled into the service drop. Inside, with several writers standing around, no one offered to assist me. When a reception person finally walked into the desk area, she said Christine would help me when she got back to her desk. Five minutes later Christine introduced herself and explained that the garage was extremely busy and although I had a 10am confirmed appointment, it would be at least two hours before they could work on my car. I reminded her I made the appointment six weeks ago, she simply said the garage was unusually busy. She offered their shuttle bus if I needed a ride home but it would be about an hour before I could get that ride. I appreciated the offer and arranged for someone else for a ride home. Two hours later I got a text from Christine explaining that they didn't have the fuse required for the repair and would have to reschedule my work when that part came in. She offered that she would have someone deliver my car to my house to save me a trip to pick it up. Bravo, Christine, that was indeed an appreciated service. However, Johnson of Apex has some serious service issues to address. It is really incomprehensible to me how I could make a scheduled appointment for this recall and, once again after my Vera Cruz gasket experience, the simple part would not be on hand for less than a one hour repair. It is very disheartening to me, to say the least, that what was once a great service experience at Johnson has absolutely deteriorated for this customer. I'm sure that I will never return to Johnson of Apex and I'm also sure that my lack of patronage will not put them out of business. I would only hope that someone in charge of this service operation will read this and realize that they have a lot of work to do. More