John Thornton Chevrolet

The customer service was excellent. The work that was done on my vehicle was good, I recommend this dealership. I plan to continue using this Dealership thxs The work that was done on my vehicle was good, I recommend this dealership. I plan to continue using this Dealership thxs More

I drove about 3 hrs. from Greenville SC to the dealership in Lithia Springs, Ga to purchase a used truck from them, and they worked with me to make a deal. The pre-owned from Greenville SC to the dealership in Lithia Springs, Ga to purchase a used truck from them, and they worked with me to make a deal. The pre-owned sales people were great, and I would make the trip again if they had a particular vehicle that I am looking to buy. More

Clyde was the best to work with He made this experience so easy and comfortable. so easy and comfortable. More

Bad customer service follow up. Nobody returns calls, also left a voicemail for the dealership manager with no return phone call still after a week, Nick from the detail shop Also s Nobody returns calls, also left a voicemail for the dealership manager with no return phone call still after a week, Nick from the detail shop Also said that he would call me back and he never did. And my sales person never followed back up either. This is my second new Tahoe that I have bought in the past three years from John Thornton.. Very disappointed with the customer service level there. More

I have been a customer for over 15 years and Matthew was the best service advisor that I experienced. Such a better experience than before. Please keep up the great work and Matthew is a great model for t the best service advisor that I experienced. Such a better experience than before. Please keep up the great work and Matthew is a great model for training staff. More

They handled my purchase very professionally they made everything very easy. The lady that showed me how everything works in the car was very thorough everything very easy. The lady that showed me how everything works in the car was very thorough More

My sales man was really great. The manager was also very accommodating and listened to my offer and we came to a deal that made both parties happy. The manager was also very accommodating and listened to my offer and we came to a deal that made both parties happy. More

The oil service was faster than initially estimated and staff was friendly. I would recommend to anyone. staff was friendly. I would recommend to anyone. More

It took a minute to finally get a salesperson to take me seriously, but after asking the GM to assign me a salesperson that wanted to make money, it was a pleasant process for an out of state buyer handled seriously, but after asking the GM to assign me a salesperson that wanted to make money, it was a pleasant process for an out of state buyer handled via phone, text, & email. More

Unprofessional, unorganized, dishonesty, awful communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the s communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the sell, Tyler communication nearly ceased when addressed about the follow up status on the reimbursement check sent out via USPS regular mail that ended up being lost yet the dealership saw more urgency in sending out two documents for signatures that they forgot about they sent it ups overnight. The service department reset the engine oil life on an almost $50,000 Camaro and did not perform the actual oil change service that's not good at all it's very untrustworthy thing to do and shows how much they actually care about a customer post sell for things they neglected. They could have easily gotten away with the wrongdoing if we didn't know about it but we are a family with many Chevy including previous Camaros. They should have sent the check overnight just the same as they did the other documents but it shows their true colors. There will be reviews and a video warning other potential customers to simply beware of this. That is unacceptable to reset oil life and not actually do the service on someone's almost $50,000 vehicle or even if it was a $2,000 vehicle, don't reset oil life without changing the fluids just to try to save time and money when they still were caught up in this situation. It's not right. So we are still awaiting the reissue of the check which should be even more than the $139 reimbursement just for the inconvenience and awaiting for a small minor piece that was missing from over the strut which has no reason to have been missing from a car with only 1k miles at the time. Mr. Derrick Strickland and Mr. Tyler were our points of contact and things changed after they received our money and delivered the car. Will not be letting my Corvette and Camaro and Silverado loving friends do business here as I previously thought I would. Was even planning to buy another vehicle from them but after what they did to us, we will not be recommending them. Losing documents on a remote deal and needing more documents signed two weeks after the deal was done and bank check was cashed is ridiculous. Then to have Tyler tell me if a $5 dust cover for strut tower will keep them from getting a negative review they will do it is unacceptable when u should be motivated to get the part because it's the right thing to do. The biggest problem is resetting engine oil life and not performing the work makes us wander how many times this dealership has done this which is why we are going to share this info on social media because nobody deserves to have this happen to them especially how expensive things are these days. More